I went in for a flat repair - Mr Nathan was alone at the front counter and I could tell he was very busy but he was extremely composed and professional. He answered the phone and addressed the customer politely before asking me how I am doing I say not so good, I have a flat - he said let's walk out and see what's going on. After he looked at the tire he showed me the age of the tire and the nail that was in the corner of the side and offered to see what he had in this size It was late in the afternoon and all of technician were busy so Mr Nathan went out and install them himself so I could be done in an hour. Wow. I never seen someone do this in a tire shop. Very impressive and multitalented Gave me such a good deal I bought four brand new Firestone tires and I love them way they drive, I will always be coming to this store to see Mr Nathan - thank you for your help so much you have made a customer for life Everybody go see Nathan at Firestone in Vicksburg, he is a great manager. He will be running the company someday read more

Don't walk, run. My wife and daughter brought her car here when a tire had blown out from a road hazard. They tried to get them to change all four tires with a story that the others were under 3/32s depth. Funny thing, we moved from the north and had just had our winter tires replaced with summer and had been told by a reliable dealership less than a month before that we had plenty of tread. Stated this to the person trying to upsell us and the rep said, 'Oh, I have not looked at the car personally, let me go check.'. On the check, all was well...imagine that. Took the car to a dealership--Blackburn's Nissan--and they said we had 6, 7, and 8 / 32nds on the tires Firestone wanted us to change. My only wonder is why I am not reporting this Firestone to the Attorney General. I'll just assume they may have been confused or something. But as I said, don't walk, run AWAY from this place. read more

hi is Mr patel I try do some my car some service last 1 week and is some lady work there so bad talk i come more 45 mile moor to there and she said she dont care and I been there 2 time & 3 time call for service but is man name Mike hi nice man but that lady told some his worker tell me to they not have time today she so bad worker I have job I do work for some one but I keep my face smile all time read more

My experience was 100% positive. While driving thru MS, I ran over an object on the road that damaged the plastic splash shield under my car, causing it to drag on the road. They helped me remove it until it can be replaced. Got me back on the road in less than an hour. Very courteous to me. read more

Waited 4 hours and on top of that was told that a piece from my car just suddenly went missing within in the time period that they were fixing it and the only reason that I give them one star is because they reimbursed the piece but we checked the entire shop and the small bright piece was nowhere to be found. The fact that the customized addition was locked it very well that it can within intense braking and highway speeds but not just standing in place inside the car baffles me. More than likely something fishy happened. read more

This is by far the worst Firestone I have ever been to. Their customer service is terrible, rude, and unapologetic when making a mistake they make it sound like it's your fault. I am a CC holder and this is the closest Firestone to my house and the next closest one is over an hour away and at this point I am more willing to drive that hour to get better service from the one in Madison. This most recent visit was the last straw for me. I came in for an oil change, tire rotation, balance and alignment. The oil change is the only thing that was performed. They refused to rotate the tires due to unseen damage on the inside of the tire. (Understandable) but THEN they tried to tell me they refused to rotate them because my control rods arms and tie rod ends were in terrible shape. They quoted me for $1600 to get those replaced, now I'm not a car guy but that sounded ridiculous even to me. I took it to my mechanic and he quoted that same job at $600 including parts. Then I finally got the mechanic to get it up on the lift and look and he said there was absolutely nothing wrong with them! Not only did this Firestone try to price gouge me they lied about the condition of said components. This was the final straw and I will never go back. Stay away. read more

I did not have the same problems as previous reviewers. Our service advisor, Neil, was very professional and courteous. Andre performed our repair (a/c compressor) and it was done right the first time. This was very important since we were heading west to the desert and needed the air conditioning! Thanks! read more

If I could give a negative star I would. We are traveling and in the middle of the night our van stopped running. We were able to find a very kind man who assisted us in getting our car to Firestone in Vicksburg Mississippi. The Firestone mechanic said it was the alternator and battery to the tone of over $800. Something did not set right in my mind so my husband walked to a mechanic that was behind Firestone. He came and got us. Tested everything (same as Firestone). It turned out to only be the battery. Do not trust this Firestone Shop! Stay far away!!!! read more

My family and I experienced a flat (then a shredded tire) on the interstate, and after getting the donut on, spent the night in Vicksburg to await the store opening on Monday morning. I was first customer in when they opened. Mr. Neil the manager -- who was there quite early -- with courtesy and professionalism helped me select two tires (my request), get me right in, get new ones mounted, donut put back in its place, and out the door and on the road to Atlanta on New Years Eve. I can't speak to anyone's prior experience but mine was good. read more

I made an appointment to avoid having to wait. Well I was wrong. I arrived to my appointment on time and the guy told me that it would be an hour before they got my car back. Well, 1 hour and 40 minutes pass, and they finally got my vehicle in. What is the point of scheduling an appointment if you have to wait hours anyways. It is ridiculous. Also, on two previous occasions, the mechanics did not replace my hubcaps on completely, and they fell off as I drove. This happened twice. I highly do not recommend this place read more

This is an awful company to deal with. My son was traveling thru Mississippi and car broke down. It was towed to the store and put on diagnostic machine and code read Mass air flow sensor and battery. Supposedly it was repaired. New battery and repair with diagnostic at a cost of $489.00. 50 miles down the road the check engine light came on again. The code was the same sensor. I called and complained and the jerk said "Nothing is guaranteed in life but death." REALLY!!!!!! and he was laughing about it. Thank God my son was able to baby the car home. But of course we will have to pay for another repair. I think $489 for a battery and diagnostic machine test is a little excessive. DO NOT USE THIS COMPANY!!!! read more

Good service, but... You will almost always wait a long time before your car is even taken into the service area. You will pay quite a bit for the service. Coupons do not provide great discounts (if you remember them). I think the main thing is that the work is (supposedly) warrantied at other Firestone locations. read more

Wish I could give these guys a .2 star. Rude from beginning to end. I see why businesses here don't last...it's ridiculous.

This place is Garbage ...I went to get my after market new rims balance on my new Chrysler 300s...they damage my rims and tried to hide it....after two visit they still couldn't get my rims balance right..Firestone rep said they would fix my damage to my rims, but this still has not been done....Please Stay Away for this place.....I am a Soldier......FOLLOW SOLDIERS PLEASE STAY AWAY!!!!!!!!!!!!!!! I really didn't want to give them a star above for this rating but...I had to give a least one star to post this review.. read more

slow to do oil change, yes they "said' they were busy...but they need more seats. come on, only 5 chairs. i almost sat in the kiddie chairs! read more