I bought a new (used) car just this week, and drove over a screw that was borderline on the side. My husband took it to our local discount tire store to see if it could possibly be fixed. He said no, and recommended Firestone since they sell Bridgestone tires (the tires on my car). I made an appointment online, and took it down a couple hours later. Kristen gave me the option of 3 different tires, with the one matching my car's tires being the most expensive, but she explained that my tires were really top quality (with the best warranty), but also emphasized it was up to me. (Something my previous European car service place never did.) My tires look to be new, but I was worried I'd be pressured to get two tires, as is often the case. She didn't do that, so I chose the matching tire. I am still bummed I needed a new tire within days of getting my car, but am super happy to have found a good location for service. I will definitely come back for oil changes, and service when the time comes. read more

They installed my back tire incorrectly. I'm lucky it didn't pop when I was driving because I had zero idea for weeks that my tire was installed incorrectly and leaking air. It looked like it was completely detached from the rim. This location also tried ripping me off and telling me my front brakes and rotors were going to be $800 to replace. I went to a different location and was quoted half the price... DON'T go here they are not honest or competent read more

Highly recommend everyone check for your master key if you have wheel locks before leaving this place. I brought my 4 runner to get wheels and alignment done back in April, they stole my lug nuts master key and never gave it back. Zero stars for zero integrity read more

6 employees stared at me & not one cared to assist me in an empty day ... that's crazy there at plenty of small shops nearby , never supporting this chain again, my last visit is a complete 160 read more

I requested an appointment for an alignment early in the morning and received confirmation not too long after. The process was smooth and Loc was able to help me out when I arrived. When my vehicle was ready, staff gave me a call that my alignment was completed. Loc explained all the calibrations and what was done to the vehicle. I would recommend this location to friends/family. Thanks! read more

I had to write a review after the service I received today! This is the second time coming to this Firestone and it was much better experience than my first time. I came here the beginning of the month with a scheduled appt and wasn't able to pick up my car til 3 hours later. All I had done was an oil change and car inspection. It was extremely frustrating but I decided to give them another chance. Today, I went in for my scheduled appt. to get my rotors looked at due to my wheel shaking while breaking. Ken took the time out to throughly explain what may be going on and how they will address the problem. I was in and out within 1.5 hours. Im not sure if going home and staying/waiting made a difference but I'm glad I didn't have to wait 3 hours like the previous time. read more

Great service, great team! Needed my brakes replaced on my Scat Pack. I knew the service would be expensive wherever I took my car, but a friend recommended Firestone because of the deals they offer and they recommended this specific location. Store Manager Raiz and his team are professional and efficient at what they do. Props to them for getting the service done quick. read more

Brought my car in for check engine light A/C service, and 30 days later - no functioning A/C. I contacted their customer service and assured "someone in senior management will get back to you in 48 hrs. No response. Returned the vehicle today for warranty re work and the cause identified as "the A/C valves were leaking and all the Freon had leaked out" Asked why this was not checked prior to releasing the vehicle last time, I was told the "it was a slow leak...and it happens sometimes" Totally unsatifactory answer. In the waiting area, there is a display of ASE certifications for personnel and associated specialties of repair. The individual who worked on my care had a certification for Heating - A/C. this certification expired 31Dec. 2020. Suffice it to say I will NOT be returning to this or any other Firestone location, for any reason read more

I came in this morning for a flat tire. When I asked a clarifying question, the front desk staff immediately assumed I couldn't understand English and brought out a Chinese-speaking employee without even checking if that was necessary. I genuinely appreciated speaking with Ivan, who was kind, clear, and respectful. But the way this was handled by the front desk was not okay. Here's the issue: -I asked one follow-up question. Instead of offering a proper explanation, the front desk staff jumped to blaming a "language barrier" rather than taking responsibility for unclear communication. -Bringing out a Chinese employee might look like "helping," but it felt more like avoiding accountability - shifting the burden to someone else based on my appearance. -Making that decision without asking me first reduced me to a label, instead of treating me as a full individual. That's not service. That's avoidance. And frankly, it's lazy. He didn't even meet the minimum standard of professional communication: listening, slowing down, and making sure I understood. I walked out feeling disrespected and frustrated, not because of language, but because of the assumption behind it. This kind of behavior reflects deeper issues in training and awareness. I hope this location takes that seriously. read more

My experience at this location was great! Staff was friendly and attentive. They were busy but efficient so I didn't wait long. Sam was patience and answered all my warranty questions. Kristen was also great! The work tire was replaced well and so far no problems. I have a closer Firestone location, but will come to this one instead for future needs!! read more

I wish I could give this Firestone location 10 Stars! I was in Sacramento just for the weekend and got a flat tire. I called Jacob (somewhat panicked) because not everyone stocks Tesla tires. He searched and yay, they had one in stock. I had the car towed to them. Jacob greeted me and assured me that they would take care of me and my car. Magician technician Nathaniel was able to fix my tire, and I didn't need the new one after all. If I lived in the area, I would give them all of our business. Thank you so much Jacob and Nathaniel! I appreciate you all so much!! read more

Firestone Auto Care provided excellent service! The staff was friendly, knowledgeable, and efficient, getting my car back on the road quickly. Their fair pricing and thorough work on my vehicle were impressive. Highly recommend for reliable auto care! read more

Right at 8Am I want to Pep Boys on Stockton blvd. inside 2 worker was on the phone I can hear them talking about the price quote was quoted wrong & seen like the worker looked stress out so I just left and went to Firestone. I gave it 5+ star. I needed my HONDA CR-V CONTROL ARM AND BALL REMOVE & REPLACE R CONTROL ARM. The lady at the front desk was very respectful and knowledgeable. While I was waiting for the service to be done. A customer he did not speak any English needed his tires replace. I can see and hear the lady at the front desk was very polite and used the google translate to communicate with him. I was at wow! I do not see such a great customer service for a while. Beside that, me and my family are very satisfied with this service being done to my vehicle. read more

Firestone Complete Auto Care - Tires Near Me - Sacramento, California

Awesome customer service! Very reliable! Definitely recommend this location. We will be back again for any tire needs.

Absolutely do not recommend. They changed my oil knowing that my oil was leaking from the engine. No communication about this at all until I arrived. Why not call and ask me if I consent to the additional service. I had to go to another car shop to fix my oil pan and then got charged for another oil change. read more

Needed my serpentine belt replaced on my 2006 mercury and no one would help me but Firestone Auto care did everyone should come here !!

All the staff here were very friendly. I came in for a pre purchase inspection & alignment. They got it done very fast on a friday afternoon. I called last minute for appointment & they were able to squeeze me in. read more

This is one of the best shops I've ever taken my car to. After dealing with the stress that comes with car troubles, both Kristen and Sam helped ease my mind. Their warmth and attentiveness made me feel like everything would be okay. My car was also serviced quickly and I appreciated the complete check they performed. Firestone South Sacramento did a great job, and I'll definitely be returning to this location for any car-related needs in the future. Thank you all so much! read more

Hello all. I recently switched to this firestone from a previous location. The crew at this location are no-nonsense & straight to the point! I came in for an oil change/alignment appt & Raiz greeted me as soon as i parked. He checked in my vehicle & allowed me to place my items w/ me in the lounge area. Service was completed & the workers were all very respectful. read more

I've came in here countless times with different vehicles. All the staff is very friendly and knowledgeable. The people at the front counter are always really nice. read more

Best experience I ever had in over 40 years of auto service repairs! Great, professional service staff, close by my home, same day service for new tire install, began lifetime alignment service, rotated all 4 tires, comfortable, clean waiting lounge, and. Above all, reasonable prices for everything. They do almost everything, only waited 2 hours. This store is my new auto mechanic. MY prior small mechanic kept. Raising their prices and. Would keep my car for many days. My lucky day! read more

Misty & Kristen Thank You along to all the techs! Misty and Kristen were extremely efficient I truly appreciated the communication between the two to take care of my needs. Full circle. One of my tires was on 1 and I panicked on my way to work. Long story short Les shewab had serviced me less then a month ago. & to have this happen was very very upsetting. Although this created panic for me. Very glad I stopped by as they offer more services. I got approved for credit card with 6 month deferred interest & they also open on weekends!! Thank you Thank you to the wonderful staff here saved me. read more

Firestone Complete Auto Care - Tires Near Me - Sacramento, California

Best place to get an alignment here in Sacramento area to not waste your time and go to Little tire shops they just want to up sale you a alignment that you need this and that. Everyone here is helpful from the front desk staff to the technicians in the back. read more

Firestone Complete Auto Care - Getting my mustang alignment done. - Tires Near Me - Sacramento, California

The $110 surprise! These guys treated me pretty well on a set of tires. Then again on an oil change. So when I had a check engine light I took the car in. I have an OBD (On Board Diagnostic) reader so I knew what the problem was and had researched the fix for it. An hour labor and a $70 part. I know they have to make money so I was expecting a little bit of mark-up on the part, but not $200. Then they showed me the part. It came as an assembly with some hoses and stuff attached. OK, no harm, no foul. The estimate was $370 to fix the check engine light, but they said there was another problem. A problem the OBD did not reflect. A fuel pressure sensor that would be nearly $500 more to replace. I told them to just fix the check engine light and they claimed that if I didn't replace the fuel pressure sensor, the check engine light would stay on. We'll see about that. When I checked out they added another $110 to the bill for a diagnostic. Most shops toss the diagnostic in for free if you let them do the work. Not these guys. I'm going to be back as often as possible for my lifetime tire, rotation and wheel balancing. But these guys better not hold their breath waiting for me to spend another dime on service! read more

These guys did the best alignment work yet! I'm an auto enthusiast with a certified 2012 toyota that has had minor driving straight issues since I got it. I learned a lot from this car. The rear suspension and god knows what else has some impossible to see damage that combine to give the car issues in driving 100% straight, increase tire wear, and maybe one other thing. I'm not a mechanic but have worked with several and had mutiple alignments and even a frame pull. Only these guys made the car drive straight as it ever will:) It's even holding up 15000 miles later! The job was done in Febuary and this review is long overdue! Thanks to Ken and the crew! read more

I went in for a routine oil change midday, and it took over an hour before they even started work on my car. Then I got the inspection report, which was quite the eye-opener. Among the MANY items they claimed "Need Attention" were the tires and alignment, and the reason was listed as "Technician Recommended Based On Experience." Well, I just got four brand new tires and my alignment done 11 days prior, so clearly that was BS. When I contacted them to let them know it wasn't a good look, the customer service rep said that they always recommend these services and was adamant that there was nothing disingenuous about listing it as needing attention based on technician's experience. She said it's Firestone policy to always include tire and alignment services (and probably a bunch of other items on the "Need Attention" list that I didn't get into with her) because they wouldn't know whether it was needed until they did an inspection. Um, does that make sense to anyone out there? How can a service be needed based on a technician's experience if they never inspected the issue in the first place? The language they use is so deceptive, and the customer service rep was unable to understand how I could conclude that and got pretty irate that I would claim such a thing. Suffice it to say, I won't be going back. read more

Excuse me, this is Cristhoper, I just wanted to say that one of your mechanics took money from my car and thought I wouldn't notice, I just want to inform you it's not worth it because they are coins but I had like 10 dollars in coras. I don't think it's fair that trusting you do this to me. read more

Horrible service, I came in for a simple oil change, which was going to be around $60. During the service, they explained to me that they had to remove my old adapter and replace it because the screw was not holding up anymore. Prior to my visit, everything was fine. I had zero leakage of oil, and my car was running great. I left paying $714 after my visit. They did not let me leave without the extra service and demanded me that if I planned to deny the service, they would call a tow truck. Very unprofessional, will never come here again. How do they expect a customer to have that kind of money when they just planned to come in for a simple oil change. What boiled my blood even more was that a customer that came in the same time as me also had the same issue to her car. They are just trying to rob us at this point. Don't recommend this location or company. read more

Firestone Complete Auto Care - Tires Near Me - Sacramento, California

The crew at the Stockton Blvd Firestone have been taking care of my cars for as long as I have been driving. My father even used to always bring his cars to this location. Solid crew of folks behind the counter and in the garage. Never an issue with the work done or the customer service. Prices are in line with pretty much any other shop in town. read more

Ken is the zen master of tires no bullshit he tells you wassup smart af doesn't play games

Came here on 11/4/22 at 2:50 just to be told I don't have an actual appointment. What's the point in making an appointment just to be told this is NOT an appointment. No one called me and told me that I need to do more to book an appointment. The lady in here basically told me to call them and not use the online system. I'd rather pay triple than to ever do Business with this place ever again. Waste of my time & gas. read more

Firestone Complete Auto Care - This is consider not having an appointment - Tires Near Me - Sacramento, California

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I will not be returning to this location. The customer service is the worst that I have had. The invoice was incorrectly done. The manager Ken spoke rudely to several customers that entered the store. read more

The calm in my calamity. Big shout out to Ken at this location. He answered the phone four minutes before they were scheduled to be open. I needed to plan and figure out how to get my car to their facility, plus which tire(s) to order, all on no notice. Stress was abundant, but he was calm and collected and made sure to take care of me and my car. Once I had the car towed to their store, he did a full exam of the situation and walked me through all of my options. I appreciated he was fully transparent with the costs, fees, and what I could decline if I wanted too. He also scolded me and said he'd walk me through how to properly take care of my tires. After I decided which brand and tires to purchase, he made the process very effortlessly. I left to finally head back to work. I was impatient and called him to see when my car would be ready later that day and he gave me an estimated time of 4:30 PM. The tires were on the first run order, but it arrived later than expected, so they got a later start. I arrived at 4:30 PM, but the tech was still working on the car. I was out the door by 4:45 PM. Ken had already gone home, so I didn't get the details of what I should do to maintain the car, but the new employee did walk me through the basics, which I should know already, but it was a nice refresher. This was an expense I wasn't looking to have, but this shop made it bearable and helped me through the process. It's not the best neighborhood, but their service was awesome and I'd go back here again in a heartbeat. I have NO idea about any other services, but order, buying, installing, and aligning tires is something that I experience. All of which were awesome. Sometimes you find gems in the most unlikely areas... read more

I have been going to Firestone for 8 year's now, and have never left a review, until now. The Stockton Blvd store is only run well when, Ken, the manager is there. When Ken, is not there the only kind of service I received was down right rude! The 2 ladies at the front, that I watched Ken himself train, are the rudest, and most unhelpful service writer's I have ever seen and I worked in the automotive field for over 20 years, so I actually do know a thing or two about vehicles, but more about how you treat people. Every time I have stepped foot in that store I felt like I was just bothering them, and felt like my car, or my money was not important. The last straw? I had set up an appointment almost a whole week in advance, but I get a call one day before my appointment and I am told there are 8, 8am appointments and only 2 techs so it'll be 6 or 7 hour's for an oil change! I know the stores have to approve appointment's made online, so there is no excuse for there error's. 6 or 7 hour's?! Nowhere on earth does an oil change take that long. But, this is not the whole point. Keep being rude and disrespectful to customers and lose them, period. I will not return to the Stockton Blvd store ever, and I've known Ken for 8 year's, so I am really disappointed in the customer care. How about making people feel welcome, and stop talking so damn rudely to people (Misty and the Other girl at the front counter) Customer service and kindness no longer exists. Sad. read more

I was in there yesterday to have my tires rotated. For $10 I could get an evaluation of what I needed for my car. So I did that. Come to find out I could of gotten the rotation for free, because they did my tires. But I wasn't told that and they made me think that this $10 was a great deal. They took my car in and the woman told me I had this long list of things I needed now. I don't have the money and told her. She wasn't happy with me obviously. She was gone when my car was done but I asked the gentleman what on the list needed to be done first. He told me that the car is 23 years old and these things will need to be fixed but NOT NOW! I was so thankful for his input. I believe he was honest with me to where I felt the woman was on commission. Just be careful! read more

Before coming here I had trouble getting a good alignment from a couple other firestone locations in Sacramento. Sal did a very good job and finally got me the numbers I wanted (I heard Ivan does great work as well). The manager, Ken, is also very nice and accommodating. read more

I needed a flat repair on a Sunday. My usual place is closed, so I went to Firestone, and am glad I did. They did a good job on the repair (I used to have a tire shop), and charged a reasonable $15 to replace the tire pressure chip. I was also very happy that the $20 charge included a spin balance. That is a great deal. Most places re-mount the tire in the same position, so the balance will be close, but this is much better. That's a $25 service. The lady in charge was friendly, knowledgeable, and helpful, and a nice upgrade from the usual tattooed, burly tire guy behind a tire counter. No offense, I used to be one! (Less the tattoos.) The waiting room was comfortable, with several comfortable chairs. read more

A tire company that doesn't know how to properly mount and balance tires. They should send their mechanics and office staff to Les Schwab. Tire blew out while I was in Oregon and had to go to Firestone. Firestone in Oregon did not balance tires correct. Had to have it redone. Fast forward to getting and oil change and tire rotation at firestone Sacramento... wouldn't you know, they can't balance a tire either. read more

They found a nail in my rear tire and repaired it for $30. Their customer service was great! Always like coming to them. Tomas and the others were fantastic! read more

STAY AWAY! The manager tried to manipulate me into $2,250 worth of service and a Firestone credit card. All while I sat in that store for 6 HOURS because he refused to call my breathalyzer company and get the mechanic code to turn off the device. I asked why- he said "I'm not staying on hold for THAT, it's easier for me if you people just wait here while we work". I had an appointment at 10am, they didn't start my car until 11, and didn't finish until almost 3. So I spent all this time while he was talking down to me about my breathalyzer- "I hope you learned your lesson" -and tried to scare me into thousands of dollars of debt. read more