PCSed to nellis a week ago. Got a 97 prelude I like to baby. Scheduled an alignment for 430pm. (I of course invested in the lifetime alignment in the past). They didn't take my car in till 5pm but that's totally normal cause any shop will always run behind. Otherwise the managers David and James are really cool, talkative, informative. They're not trying to rip you off. They were honest about my battery reading pretty low but not forcing to sell anything. Additionally, Alexis, the mechanic did a great job in my alignment. Pretty knowledgeable with hondas. He even centered my steering wheel without me asking. Previous mechanics have honestly failed at this part on simple alignments ... Anyways the base is always gonna be busy. And Firestone on every base usually is busy. Just have good communication with the managers in terms of what you want and try to check and follow up by calling. It's hard to meet quotas unless you're a small tuning shop nobody knows about. Will definitely be coming back for regular maintenance. read more

They fixed my brakes and my air filter very fast. They work very fast and had my car in and out in a few hours! The work is great and the workers are so sweet. Definitely recommend!! read more

First off, I drive 250 miles, one way to get my vehicle servicec. This shop has the most knowledgeable techs that I've ever experianced!. I came in for tires and a little mechanic work. Benjamin, the manager greeted me as soon as I came in the door and was able to get me in quickly ​. The mechanical work they did fixed my problem and I just love the tires that were recommended! read more

i just have my pilot Honda wheel alignment done. went out to test drive, it feels like brand new. they did a great job. Now I feel confident and not woooory about wearing my tire coz my car drive straight and maintained inside the lane. thank you so much!!!! especially to the advisor rep. Who processed my car on time. Again thank you... read more

How do you have a 7 am appointment (open at 7am) for oil change and brake check and it's 9am and no status...these guys must just want to take advantage of the military...get a new vendor read more

Made an appointment to have the brakes checked on my truck and showed up on time. Nice guy working the counter, but was the only person there and the line was out the door. While I was waiting I looked at the shop area and it was a mess. I apologized for the trouble and asked him to cancel the appointment. The shop was in such disarray I was very uncomfortable leaving my truck in their hands. read more

Firestone Complete Auto Care - Shop is a mess. - Tires Near Me - Nellis Afb, Nevada

Called to make an appointment for new tires-Ben walked me through what was needed, ordered tires (didn't have to put a deposit on it prior), and the shop was ready for me on scheduled day. Work was completed smoothly in a timely manner (about 90 minutes). No issues. Thanks. read more

Avoid this place for any vehicle maintenance whatsoever. This location basically destroyed my entire transmission system when I had my AC condenser replaced. They made a minor mistake which basically snowballed into an expensive repair. It started when one of their technicians failed to secure the hose connecting to the radiator that cycles the transmission fluid after installing the new condenser and putting everything back together, so on my way out of the base, it popped off and completely depleted the transmission fluid. Good thing I was still inside the base when I noticed something was wrong. I barely made it back to the shop since I was leaking fluids on the way back. I literally had just enough fluids left that I stopped right in front of firestone in the middle of the road. The staff went out to help and they changed the fluid for free and secured the hose after, but the damage was done. I noticed reverberations in the truck after a few weeks which got worse over the next few months, so I took the truck back to them to get it checked and they said the engine mounts were bad, especially the one near the transmission system, so I paid to get it replaced, but after the replacement the vibrations were still there. They tried to diagnose a little deeper and "determined" that it was the torque converter that was causing the vibration that time, but they said they don't do transmission work, which basically left me no choice but to go to a different car shop. Before I left, I asked if this could be related to the negligent work their technician did a few months prior, and I got a nervous "maybe" response from the management, but nothing more. They did not want to admit fault. Long story short, I just ended up going to a new repair shop that was so much sharper and more competent (The Car and Truck Guys in Summerlin). They basically said that the transmission fluid getting completely depleted like that likely scorched the system, and the vibrations from the damaged transmissions caused the mounts to go bad. They also diagnosed that the damage wasn't just localized to the torque converter alone, but the entire transmissions all together, so I had no choice but basically had to pay over $8K to get it replaced because this Firestone location was so negligent and incompetent. That doesn't include the $1.5K I paid to get the engine mounts (that they destroyed) replaced. This truck of mine was not a daily driver and I took good care of it. The transmission would've lasted the lifetime of the truck had they not damaged it. I considered filing a lawsuit but it's not worth it. I have better things to do with my time and I'd rather use that to make more money than get petty with this company, but let this be a warning to all of you. If you're planning to buy tires, then this place might be able to help, but don't trust this place to do a good job outside of tires. Once again, avoid all other forms of maintenance work with this place because there is a high chance they will damage your vehicle too. This was a major financial drawback for me since I had less than a year left on my enlistment contract. That $10K I paid for the transmission system and mount replacement was supposed to be part of my emergency fund to cover me and my family while I look for a new job after my enlistment contract ended. read more

Had tires installed last week. After leaving notice strange noise. Found air filter box cover left open and filter hanging out of box. Tires were all set very low. Supposed to be 65 front, 80 rear. Front were set at 35, rear 45. Did online review last Thursday, supposed to get a response within 2 work days. It has now been 3 days with no response. Do not recommend this place. read more

Went for a tire rotation and oil change. Craig was very friendly at the front desk. Scheduled my appt at 0900. Service was on time and completed in a reasonable amount of time. Rick the mechanic was AWESOME! He was super friendly and knowledgeable gave me an update about halfway through with a time estimate. I would come back to this store for Rick. His demeanor and attitude made me feel like I was getting quality work done. read more

My daughter was having a lighting /electrical problem with her Jeep Patriot. She was concerned about taking it to the Firestone at Nellis AFB because the ratings were not good. Due to to time constraints we decided to give them a chance anyway and I'm very glad that we did. We had great service. Craig at the counter was friendly, professional, and very helpful. He had to order a part for the Jeep and he said it should be in the next day, and it was. Kevin the service technician that did the repair to her Jeep did an outstanding job. He was courteous and informative. He took the time to explain to me what the problem was and what caused it. I wouldn't hesitate to bring mine or my daughter's car here for future service. read more

Do not take your car there, Craig doesn't know what to tell you when stuff goes missing in your car, no integrity and no customer value really bad quality of service, even Walmart has better service. Go to Costco, Sam's club or tire discount. read more

Waiting two days for them to replace an emission filter was a huge inconvenience. I was strung along for both days saying it would just be another couple hours. Would not recommend. read more

These guys are great. I went in for a punctured tire, unfortunately I had to replace the tire but I appreciated their attempt at trying to get me on the road ASAP. They have always provided great service even if they mess something up they fix it. read more

I paid for premium brake pads, instead I got after market ones. I went back several times and was told that my rotors were glazed. I asked if they were turned? The manager couldn't tell me since they fired the machanic. This went on for a while, and everytime I dropped it off, I was told the same thing, but nothing was done. Last time I went there, they said my rotors were grooved and I would have to pay over $360 for two new ones. I wouldn't recommend them for any work on anyone's car. They are over priced and wait till they can get you for other parts. Very disappointed! read more

Worst experience every! February 7-15, 2019 Drove in for an oil change and air filer replacement; towed out. Battery dead. No oil in the engine. Assistance was provided for tow truck through the main gate. Firestone Complete Auto Care 5691 Rickenbacker Rd Nellis Afb, Nevada 89191 Store #344698 Managed by Alexander Massoud read more

Been stationed at Nellis for about 2 years now and never had a problem with this place until the past 3 months. Tried to schedule an oil change on 3 separate occasions and each time they would cancel on me either a day or two before, or sometimes even hours before. This last time they confirmed my appointment I booked over a week out and then cancelled on me 2 days before I'm due to take my POV to report to a stateside deployment and the man on the phone was incredibly rude when I asked if there was any way I could shift my appointment to any time before I left. I'm not sure if management or ownership changed over since the last time I had my car serviced from them because I used to love this place, but the man on the phone made sure I'll never use them again. read more

If I could possibly give negative stars...I would. I PCSed here about 1.5 months ago. I took it to them to resurface my rotors, new tires and alignment. First, they broke a sensor and told me they would have it within 2 days. One week later, I called and the part was never ordered. Finally, it's in stock and they put it on my car. The sensor lights never turned off and now my car is making a weird noise in the back. We find out that they put the WRONG sensor on my car. They had to order another one and now diagnose this brand new sound coming from the tires. I literally took my car to them 8 times within 1 month for them to still not fix the sensor or the sound. They have the worst customer service. They do not know how to give proper time estimates. They will say your car will be ready in 3 hours when it will actually be ready in 10. So, if you ever plan to take your car there and just stick around to wait for it...don't. It won't be ready, trust me. They even told me that my car was fixed and I could go get inside and leave (the keys are in the car) my car was nowhere to be found. They were apparently still doing a test drive. I'm completely disgusted and I will NEVER take my car here again. Please, you shouldnt either. The only reason I took my car there so many times is because they broke something and would fix it free of charge. Otherwise, I would have been found another place. read more

Brought my wife's car in for routine maintenance. The team did a great job and had the car ready at our scheduled pickup time. They even explained they were able to identify and repair a tire that was losing air; without charge! We've also previously been in for a battery replacement at a very competitive price. While they are often booked solid, the team does a good job of getting repairs done quickly and offer some of the best rates around. Never had a bad experience here. read more

I ran over something while on my way to work and I instantly knew that it messed up my tire. But I waited it out because I had a briefing to go to. When I got back around 10, my tire was done for. So we switched my to my spare and drove over there. They quoted their time to be done around 3-4 PM. 6 hours for a tire repair?!?!?!?!?!? Since it was convenient, I said it was fine. 4pm rolls around and they're still not done with my tire, so I give them a call and they said my car was next to be worked on. 6 pm rolls around and still no call. It clearly doesn't take 2 hours to do a tire replacement. So we head over there SINCE WE HADN'T GOTTEN A CALL YET AND THEY CLOSE AT 7. When we got there, they said that I had metal stuck in my tire and they patched it up and it was good. And we didn't owe them anything. I had already been irritated with them the whole day, so I just wanted to leave. But of course right before we leave, to make everything a million times worse, they told me they found another hole.. I COULD'VE POINTED OUT THAT HOLE IN 2 SECONDS. Basically I left my car there for EIGHT HOURS just for them to tell me they don't know how to properly handle not only a simple tire replacement, but also customer service. I would rather drop my car off elsewhere and Uber to work than deal with this place. On a complete side note, their bathrooms don't even have soap nor paper towels.... I've seen better bathrooms at gas stations. Overall, I would never return, and I suggest all these people don't waste their time either. I'd rather have quality work done on my car rather than a convenient stop. read more

Garbage. We took our government vehicle in to get the oil changed and and get a new battery installed they said it was done took to a funeral and the vehicle died. Open the hood and the same battery is in there. Called them told them and they offered us no service to help us out. Garbage, PoS, DONT GIVE THESE DEUCHBAGS BUSINESS. read more

They simply suck. Don't go here if you need something done. I just needed the rim from an extra tire placed on a new tire. I was told it should take no longer than a hour. I came back two hours later nothing was done. The employees called don't get along and called each other morons in front of me. So much for great customer service and quality repairs. I recommend just going somewhere else off base. This place sucks!!! read more

My goodness where do I start? Horrible service and lack of professionalism. Zero integrity. Drop my truck off at 0830 for two fluid services...that's it. I get a call at 1600 saying they were behind and hadn't got to my truck. Manager assured me it would be done by 1730. Went at 1715 and was met with my keys. No sincere apology or anything just here's your keys and we had schedule issues. So furious had a trip scheduled the next day and wanted service. Could've called earlier to let me know and I would've went somewhere else. But of course they wouldn't want that. Just piss poor excuse for service. I've spent approx $2k over numerous services and this is how they treat me. NEVER AGAIN!! Will NEVER go there again, will NEVER recommend them!! read more

Mechanic had great knowledge when diagnosing the issue with my car. Too bad when it came to knowledge about my car, he hit the wall. His diagnosis was incorrect when putting A and B together. Left without service. Just cause someone talks like they know what they are saying doesn't mean they are right. read more

I was given the run around for 2 hours. Was told it wasn't busy so come on in. After dropping my car was told it would only be 30-45 till the got it in and completed an initial inspection. Call an hour later and was told it wasn't in yet and it would be another 30-45 min. Showed back up an hour later to find my car was not moved and told it they still don't have any bays open. Clearly honesty and timely work isn't on the to do list for them. Guess I should have read the reviews. read more

Quick, straightforward service. Doesn't try to sell you things you don't need. Guy at counter calls everyone 'buddy' which is weird but the estimated times for car service are pretty accurate so it's worth it to stop for something when you're on a time crunch. read more

Absolute garbage!!! Took my Mazda Miata in to fix my fuel injector, but they also insisted on changing my spark plugs that had nothing wrong with them. In fact, they put German spark plugs in my Japanese car which caused so misfiring and nothing but more trouble. Stay away from them. read more

Trash! Can't do rotors correctly, cant balance tires correctly. Save your money and go somewhere else!

Made an appointment for front brake replacement today for 2pm, was assured that it would be done in an hour and a half, so right around 3:30. I dropped the car off early at 12:30pm. No one called, so I went back at 4:15pm. There were 4 or 5 others waiting in the office, no one came out to help for about 10 minutes. Turns out they hadn't even started on my car yet and it was 4:30pm. I voiced my displeasure with the counter guy and was told "sorry can't help you and I really don't appreciate being called out in front of customers". Umm sounds pretty familiar after reading other comments on Yelp. I hope the pathetic owner "BF-s" doesn't try to respond to me and convince me to send an email to some BS email address. Don't bother BF-S or whoever you are, I've already complained to corporate. I recommend that anyone who has a bad experience at this location do the same: 1-800-367-3872. read more