Updated: I have sold the Ford. I will also bring our new Chevy to them as well…read more These guys are incredibly good. Up front and honest with you. They tell you as it is, and I have total faith in them. 'Edited for new review.' I saw it was time for my 110,000-mile check up on my 2015 ford, so I take it to someone I can trust. Meineke! There is one closer, but I chose the one on Decatur. They are my now always think of first auto repair shop. These people really are the best. I appreciate the way they have always treated me. The Value of their customer service is priceless.

The team at this location is very thorough and the manager Steven is very accommodatingread more

Man.. Since Day ONE, these guys been real helpful. Their communication is been A1. They work with…read moreyou on repairs and has been real helpful. 10/10 service fosho.

Great family Business, they speak Spanish too. Very fair in prices. Very professional , the other…read morediscount on pecos went down after new ownership. Same ownership and management at north town

I've been getting my 2017 Infiniti serviced at Sun Auto for a while now, and I usually work with…read moreDanny he's always been great. However, on my last visit I had to work with Tim, and the experience was very unprofessional. He did not follow up with Me as promised, and he told me he would order a part and call me once it arrived. I never received that call. I eventually contacted Danny and told him how happy I was that he was back. I also explained the situation regarding the part for my car. Danny said he would look into it and call me back and within 10 to 15 minutes, he did, updating me on the status and letting me know when I could bring my car in. I brought my car in on November 10 and spoke with Danny and Anthony, letting them know what was going on. Within an hour or two, my car was finished. I just want to say thank you to Danny and Anthony for their outstanding customer service. Now that Danny is back, I will definitely be returning to Sun Auto.

We brought our vehicle in for an a error code issue and they said that our egr valve was carbon up…read moreand it needed a cleaning. We only got 2 to 3 miles from their shop after the repair and we got a check engine light again for the same problem and to make insult to injury they picked up a screw in their parking lot so we figured we would get that fixed and our troubles would be over until we got 2 miles away and our check engine light came back on. They had our vehicle for a day and a half, charged $820 for 4 hours labor and $65.00 for shop supplies. $891.00 and we still have a disabled vehicle and then there's my labor for repairing my own tire. We went back and their attitude is ok will look at it again. No way, they didn't even verify that their repairs fixed the system. They just cleared the PCM of its codes and sent us out the door. UPDATE: we just found that our PCV hose was damaged and they taped it in place.

I want to preface this by saying that Carlos from the corporate office helped me greatly during my…read moretime at Ted Wiens, and I truly appreciate how he handled the situation. I initially came to Ted Wiens on Decatur to have a hole in my rear right tire patched after it was punctured by a nail. The two individuals at the reception desk, Ryan and Anthony, were very kind and courteous. They told me that patching the tire would cost around $17 and that it could be done within the next hour to hour and a half. I thanked them and said that I would wait. After about an hour, Anthony came to me and told me that while one of the technicians was removing my tire, the sidewall had been ripped, essentially making the tire unusable. He then stated that all four tires needed to be replaced because there was cracking in the sidewalls, which he said was the reason the tire ripped during removal. This concerned me because if the tires were already in a condition where there was a significant concern about the sidewalls cracking or tearing during removal, I would have expected to be informed about that before the work began. I was left with the impression that the tire may have been damaged during the removal process. I completely understand that accidents can happen, but I believe transparency and honesty are especially important in situations like this. I was then told that all four tires would need to be replaced. What was initially supposed to be a relatively simple $17 tire patch ultimately turned into a nearly $1,500 cost to replace all four tires, which was extremely frustrating given how the situation began. The staff told me they could have the tires installed by the end of the day and would provide me with a complimentary alignment the following day. I agreed to proceed and asked whether I could get a ride home. I was told they could contact the driver, but that the tires should be arriving shortly and that it would probably be better for me to wait in the lobby. I obliged. After waiting for a couple of hours, Ryan came to me and explained that the tires still had not arrived. By this point, it was approaching closing time. I offered to leave my car overnight so they could finish the work the following day. I again asked about the ride home, but was told that the driver was not available. I ultimately had to arrange my own ride home. The biggest issue for me was that what was initially supposed to be a $17 tire repair that would take roughly an hour or so turned into an entire day at the shop, a damaged tire, four replacement tires, a nearly $1,500 expense, and having to arrange my own transportation home. Because of the situation, I decided to contact the corporate office. I was put in contact with Carlos, who was extremely helpful and professional. Carlos listened to what happened, arranged for the damaged tire to be credited back to my account, and also offered complimentary pickup so I could retrieve my vehicle the following day. I greatly appreciate Carlos and the corporate team at Ted Wiens for taking the time to listen to my concerns and make things right. Ryan and Anthony at the reception desk were also kind and courteous throughout my visit. Overall, my experience at the Decatur location was frustrating, particularly because of the amount of time I spent there and the circumstances surrounding the damaged tire. However, I want to specifically recognize Carlos for stepping in, addressing my concerns, and helping resolve the situation. His assistance made a significant difference, and I appreciate him taking responsibility for helping make things right.

Overall, the service itself was good, and the staff was friendly and easy to work with. I have no…read moreissue with the staff or the work itself. After dropping of my car for extreme shaking and check engine light flashing, I awaited diagnosis. Normally, the diagnostic fee in understandable. However, TW applies half of the fee to your repair, not the normal 100%. I wasn't really crazy about this practice. The main repair turned out to be something minor with spark plugs, so it could have been much worse. I was happy and really need my car for daily use. However, after agreeing to service and paying the bill, I find that a majority of my costs was a huge markup on the spark plugs themselves. OEM on these were around $21 for 4, probably much cheaper at wholesale. TW charged $54 EACH, for a total over $200 just for that, a 10x markup. I understand markup, and labor and service, and generating profit, but this is extreme in my opinion. I truly don't mind paying if I don't have to do the work, and someone competent is handling it for me. But everywhere you go, places are nickel-and-diming people for everything, and just overinflating everything, and this is clearly no exception. Had I known this was the issue, I would have done the work myself. I was under a time and work constraint, so I had no choice. I will probably not use this company again. So unfortunate the this is everywhere. Make your own decisions and be informed.

Best customer service I have ever had. Bright my 2021 Jeep wrangler in that was drifting to the…read moreright. Had previously had it aligned at another shop but still had some drifting. The tech was very patient as the jeep was giving him issues. Never complained just got the darn thing aligned. They explained everything that may be causing the drift and now I know a lot more about tires and front end alignments. Thanks Big Brand Tire!

Just had a very positive experience here. Went in to get a…read moretire patched and, unfortunately as I could see myself, the nail that had punctured it wasn't in a patchable location so they had to do a replacement. There was no sense of upselling, no pressure whatsoever, and total friendliness and what I perceived to be honesty. I will 100% go back here and would recommend anyone check them out.

Whether it's my tires and brakes or oil and other fluids, I know I can depend on the team at the…read moreSimmons location to get it done, promptly and precise. I've been a repeat customer for a few years now and I must commend Dirce and Sunny for always coming to my rescue. I appreciate not only the service to my vehicle, but their warmth towards me is also top notch! Most recently, my tire was in need of air but Dirce would not let me leave without first ensuring the tire was ok...well, it was not! Thankfully I didn't need a new tire, instead they patched it up for me! So so thankful that they took the proper precautions and kept me safe on the road. Highly recommend =)

I had to leave a review because I came here for the first time today, a little bit panicked because…read moreit's a Sunday and this was my third Auto place in a row and I was getting desperate because my brakes were having an issue and I was getting really nervous. I was greeted by Joshua initially. He informed me they could take my car and would get back to me within a few hours for an estimate. I was called back later by Josilyn, she was incredibly kind on the phone and informed me everything they discovered and the pricing. When I came back to pick up the car, it was being worked on by Sunny. Josilyn and Joshua both showed me what they had fixed and explained the issues with my car. Josilyn and I ended up having a really nice conversation while Joshua test drove the car. Amazingly, I ended up paying less than what I thought I would when I first brought the car in, not to mention the fact that they were able to take me and handle everything within a couple of hours on a Sunday when nobody else could. But on top of that, the customer service was 10 out of 10. I am very grateful for this team that helped me today. Josilyn, Joshua and Sunny. Thank you guys so much, I will definitely be back for my next service!

Great place, had a last minute problem and called for help. Took me right in and fixed my problem…read more Very Friendly and they do great work. Thank You

Tc was great. Got my car fixed right away and always stayed professional. We talked about pricing…read moreand he stayed true to his word once the repair was finished. Excellent service all around.

Friendly, fast, and at a reasonable price. Went in for an oil change, I brought the filter so they…read moreknocked that off for me. Told me it would be an hour it was done in 30 mins. Appreciate the service.

Polite Staff and Prompt Service. Front Desk called me after my tires services were done on the same…read moreday.