I use the Firestone Store on Ambassador Caffery quite often. My 2008 GMC Yukon has 234,000 miles on it and Firestone keeps it running. They handle my tires, air conditioning, and broken engine mounts. They are experts at telling me what I need and are extremely friendly and pleasant in their approach. They call me by my name when I walk in and make me feel at home. Cody genuinely makes me feel that he has my best interest in mind when describing the problem and the solution. Tim has a clean well organized store. He is doing a great job and I recommend them whenever someone ask me who keeps me up and running in a timely manner. Great job guys--Keep up the good work and positive attitudes. Chris read more

Would give zero stars if I could. I got a set of tires, a new lug stud, and an alignment. Lucky me I had a buddy get back in town and had him check everything over and there was multiple issues found. Zero friendly customer service. Zero break fluid in my cars reservoir, I got home on pure luck. They ruined rims that cost more than the money they make. I wouldn't trust any of them to do maintenance on a little tikes car. Even if any of them are master techs they need their qualifications pulled and to go back to school. read more

Dear Firestone on Ambassador. 1. Your service sucks. 2. D NOT call me and then tell me you had the wrong number for four hours trying to call me. How the hell did you get me on the phone just randomly hit numbers? 3. Do not try to upsell me on a battery that was just replaced brand new by the dealership by telling me my battery is "not a good battery". 4. I asked you for two front tires. I did not ask you to check every single thing on my car and then try to upsell me not only on a battery but also on belts that I know do not need to be replaced. 5. DO NOT tell me that the tire size I told you was incorrect and it's gonna cost me an additional $200. i'm sorry you should know the tire size that goes on my car when you ask for the making and model and when I told you, it was 265 R 18. matter of fact, you specifically asked me the package, which I told you Essence. I need you to understand Firestone. The only reason I did not bring my vehicle to Courtesy Buick is because you had an opening today and I will be traveling for work. My car which only has 40,000 miles has regular service. Matter of fact, it's still under a manufacturers warranty. I honestly feel that you seen a woman walk in or make an appointment and attempted to take true advantage. Jokes on you and you lost a customer. hopefully by the time I'm done, you'll lose more than just me. read more

Went get tire changed Sunday. I put on tire at home noticed it was low. Spent $144 for tire. I added air. Went to work Tuesday got off work tire flatt. I contacted ambassador store and told guy about loosing air. He made it seem like I ran over a nail or something. Gave me a quote of $36ish. Brought it in. Did not tell me nuthing or ask me first. He put a liquid rubber type sealant on the brim/lip of my tire/rim. Charged me $48. Said I had pitting on rim. I honestly think they tore the lip of tire and tried covering it up. I won't know for shure now till I get a new tire. I will never go to firestone again.... especially on ambassador...​ read more

Changed four tires and an alignment, was back on the road in an hour. Great service and quality.

I would rate customer service as zero if I could. If you're looking to get help filling the air in your tires, don't come here. I don't even know why they don't charge people for the service. If they don't feel like doing it for free, I asked one mechanic to help me out I waited a while, but they never returned to the spot that they were working on. I went inside pretty much. Nobody was talking to me, and people were looking at me from the mechanic area. I wasn't wanted, they should've told me. read more

I stopped going to this Firestone location because of the way I was treated by staff. I had brought my car in to get the tire replaced (in the morning around 12) and they said they wouldn't be able to get to changing my tire that day, even though they closed at 7. So I told them never mind that I would just do it myself, but I ended up not being able to so I contacted the owner and inquired about why it would take that long to change a tire. I do understand there are other people waiting, but changing a tire takes a matter of minutes. When I went to drop back off my car I assume they had received a call from the owner and they were not happy. All the men stopped what they were doing and looked at me and said "next time maybe you shouldn't call our boss" and rolled their eyes. They were extremely unprofessional and made me feel very uncomfortable. I will never return, the one on Johnston is 100% more professional and faster! read more

Took entirely too long , but the manager accommodated me by completing my request . He refused service at first because I got there two hours before closing. Also, it was not all his fault they were behind. Apparently, his management will not pay employees for any hours over 40. read more

Firestone took my truck in, was willing to charge me $1300 for a rack and pinion job and consider it done. I picked my truck up to find suspicious noises while breaking and death wobbles in my steering wheel after 2 seconds of driving. It was up to me to take time to drive it, find the added problems,drive it back, and let them know. Now does that sound like a quality shop? I'm not a mechanic but I know these are major issues that should have been addressed. Once I brought it back, they argue that it is coincidence that all the added steering problems are happening now. And that they are denying service to correct the death wobble steering problem due to my suspension. But were somehow able to work on it when I was paying thousands of dollars. Firestone Day 1: Willing to spend $1300? Ok sure we will work on it. And then not check our work after the job is complete. Firestone Day 2. Wait we messed something up and had the customer take time to pick it up, drive it for 2 seconds and identify major issues, drop it back off, then pick it back up? Oh well we can't work on it due to it's suspension so we are all clear. Yesterday was different because you were paying money, now move along. Absolute joke of a company. read more

Great friendly fast service! Definitely recommend. Bought a tire from here a month ago, got something stuck in the side wall and it couldn't be patched. Came in and they replaced it for free and done it in a quick manor. Very satisfied with service. read more

I've been coming to this location for years for alignment services and tire repair/replacements. The people who work here are generally nice and pricing is competitive. I suggest doing plenty of research on tire pricing and asking if they can price match. With any car repair, always get second or third opinions before committing into repairs. They now offer free wifi which is nice if you have work to do while you wait for your car. read more

From the guys at the front desk to the new manager to the crew in the back.. Great service and most importantly honesty!!! Was told needed new back breaks from Hampton took to Firestone and they said I had 30,000 to 50,000 miles left. Also fixed a part that Hampton told me would be 2900.00, Firestone fixed for 30.00. read more