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Firestone Complete Auto Care

3.4 (22 reviews)
Open 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Tire balancing

Tire installation

Tire Pressure Monitoring System repair

Tire repair

Tire rotation

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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3 months ago

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6 months ago

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11 months ago

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9 months ago

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3 years ago

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4 years ago

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3 years ago

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7 years ago

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8 years ago

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Bridgestone S.

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8 years ago

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8 years ago

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10 years ago

Great place that takes care of their customers' cars and wallets. Ask for Jazz.

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14 years ago

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8 years ago

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9 years ago

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5 years ago

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10 years ago

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Review Highlights - Firestone Complete Auto Care

In spite of that Jeff fixed my taillight in the parking lot in about 10 minutes and sent me on my way.

Mentioned in 3 reviews

Read more highlights

Ashley Garage

Ashley Garage

(11 reviews)

A week later, I sent a trusted friend to check on the car. According to my friend, Jon came out…read morevisibly agitated and said, "I'm done," claiming people needed to leave them alone and let them do their jobs. My friend attempted to deescalate the situation by changing the subject, and Jon appeared to calm down. However, a few hours later, Jon called me directly, demanding to know who my friend was. He accused him of taking photos of employees and the shop, which supposedly created an "issue." I explained that my friend was authorized by me to check on the car (which does not negate his contractual obligation to me nor pose harm to him) in my absence and that it was not illegal to take photos. Jon then claimed I was harassing them and said I could come pick up my car. By this time, my car had been in their possession for over two months. I explained that all I wanted was a working vehicle. He accused me of blackmail, claiming that Alabama is a "volunteer state" and that he was not obligated to do the work. I clarified I was not threatening legal action as a form of blackmail but rather as a last resort for them following through with their obligations--I simply wanted a resolution. He said he'd speak with Mike and call me the next day. That phone call left me shaken. I have never been treated this way by a business. I no longer feel safe going to their location alone. While there are other garages in the area, very few service foreign vehicles and accept extended warranties. Still, I will never use Ashley Garage again. Even if I have to tow my vehicle to another city or state, I will gladly do so.

I needed valve cover gaskets on my Porsche Cayenne. Jon and his team did a fantastic, thorough job…read moreand I paid a fraction of the dealership cost. Highly recommend Ashley Garage.

Pep Boys

Pep Boys

(15 reviews)

I've been a loyal customer of Pep Boys for years, but after my last experience, I'll never set foot…read morein any of their shops again. My car began to malfunction, and trusting them, I brought it in. Before I even reached the counter, I overheard someone from the garage scream, "Here comes an opportunity." Red Flag. Once the diagnostic was done, I was told repairs would cost upwards of $10,000. I'm no mechanic, but I know manipulation when I see it. I asked for a print off of the required repairs and was told that "they don't do that". Feeling uneasy, I sought a second opinion. In the end, the repairs cost me $200. All I needed was a couple of hoses, and some spark plugs. It was crystal clear that Pep Boys was trying to take advantage of me. What's worse, I overheard a manager berating an employee for not "getting more" out of a customer. They didn't think I heard, but I did. On top of that, I was told by someone else that while they visited the shop they overheard a district manager discussing with their team how desperately they need to repair their customer relationships because so many people are coming forward about being swindled too. I'm sharing this to warn anyone considering Pep Boys, do not trust them. There are honest auto repair professionals out there. The people at Pep Boys, however are nothing but crooks. They do brakes and oil changes. That's it. They aren't mechanics. I learned from a former employee of theirs that the reason they charge so much for repairs that because they outsource the work to actual mechanics, then overcharge so they can get their profit. Let my experience be your cautionary tale. Don't trust them.

I took my car in for a schelduled oil change this morning. After my oil was change, they drove my…read morecar to the front of the store as usual for the customer. As I walked to the front of my car, I got down on one knee to ensure they had replaced all of my trim clips on my splash guard.( I did this because in time past they were not all replaced) As I bent over, I noticed oil pouring out from around my splash guard. I jumped up and ran to cut the car off. One of the techs looked over and asked, whats wrong? I told him my car is pouring oil out. Andrew was inside the building looking out, so I went in and explained to him what the problem was. At this time one of the techs got in the car and was going to start it to take it back in the shop, and the other tech yells at him. "Dont start that car up". Andrew went outside and had a dicussion with them and they pushed in back into the shop. Later he, andrew, came to me very apologetic and professional saying the oil filter was not tighten properly. I was frustrated, and dissapointed in what had just happened. I simply said, this could've been very bad if I had not looked under my car and drove off. He agreed and still apologetic. I told him its not your fault and I know you want things here done right. I hope this will serve to them as a learning tool to pay attention to detail. I will continue to take my car there because I trust them, however, I will contine to be very observant of what they are doing and check to see that job is done correctly. In all honesty, I should'nt have to.

Firestone Complete Auto Care - tires - Updated May 2026

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