On Saturday, 8/10 I got a flat tire and was able to make it to Firestone, Greenwood service station. Wyatt was at the front desk and lacked anything considerable for customer service. He did notify me that there was only one tire available that would fit my car and that there was only one in stock. I made the decision to replace the flat tire and prepaid for 3 additional tires to complete the set on my Audi A7. Leaving the station, I noticed the low tire warning indicator was not reset and the there was no cap on the new tire replaced. To my knowledge all tires had caps on when taken there. I received notice the tires were in on 8/12/24 and scheduled an appt for 2pm. I arrived at 1:45pm and on first interaction with Dave, I answered a call on my cell. After 3 seconds on the call, I apologized to Dave explaining my husband was in surgery and I had to take the call. No return comments or understanding were received from Dave. I asked if he could please have the tech reset the tire warning indicator system in the car once all tires had been set. He simply said "Okay" and walked away. I waited with no new information regarding delays of my appointment until 2:30pm before my car was taken back. No big deal but communication is key. Once the service was complete, I met Dave at the counter to check out. He made no eye contact with me and stated, "I'll be right back" and walked away. I have no idea what he had to do but waited at the counter. He then scanned a piece of paper and told me I needed to sign on the card reader. As I read the card reader message, it said I was signing to the cost of the service so I told him I had already paid. At this time he made eye contact with me and said, "I know that, that's why I said just sign". Well pardon me for actually reading what I was signing my name to and it not being clear communication of his knowledge of the prepayment. I told him not to be rude to me and he said he wasn't. Yet, I the customer felt he was being quite pretentious and explained I wouldn't have any way of knowing since he didn't mention it. I clearly am now upset so I just asked if he needed anything else. He hesitated and then said no so I walked out. As I got in my car, the system indicator had not been reset so I called and expressed dissatisfaction and said I would just do it myself. Once returning to the hospital where my husband is currently in surgery, I checked the pressure in all of the tires so I could reset the system. The front passenger tire has no cap, the psi reads 40.2. The front driver side reads 47.7. The read driver 44.5 and the rear passenger 44.2. I have no idea what the psi should read and if these inconsistencies are normal. This is why I paid for this service at a reputable tire company. I now have to wait for my husband to get out of surgery and return to a normal state of awareness to ask if this is something to be concerned about. He was adamant I have all tires replaced instead of just the flat, so my car would ride smoothly and wear evenly. I was never offered any information about the tires placed on my car including any warranty or rebate information if applicable. I simply have a generic receipt showing I paid the $1053 necessary for the disservice I received. I can only say, I surely hope the tires provide better service than the humans hired to be the face of your company. read more
