Get my inspections here and never had an issue. last time i went they said i needed my front tie…read morerods replaced. since i already had purchased some i replaced them myself. i also had purchased the left and right control arms that i attempted to changed myself but was not having much luck. i took it to affordable tires and they took care of it, balanced the car and passed inspection. all for a very reasonable price.

Every time I come for service they never cease to amaze me. Came for new wiper blades. I don't need…read morebcuz whoever replaced them the last time didn't remove the plastic cover from the blade.

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Bobby's is the best ! The other day my tire blew out on rt 17 - I live 30 minutes away - Bobby…read morehimself came to the rescue - ordered 4 tires and gave me a ride home to wait. Over and above - the staff are ver knowledgeable especially Amanda - I'll be going back for all my maintenance and service needs. Vickie

I have been dealing with Bobby's Auto Service Center since he got started in his own business…read more Bobby and his crew are experienced auto technicians that truly care about their customers. From State Inspections and oil changes to major auto repair they can take care of your needs. Reasonably priced and quality service. Quality service is not cheap and cheap service is not quality work. Just to let you know this is a prime spot for state inspections and it is first come first served so there can be quite a wait at times but at least they are not the type of shop that is just out looking to rip someone off by telling you need work that does not need to be done. Make sure you give Jasper some love when you go by there..

i've had a very good experience at the Brake King in Newport News, the combination of Frank, John,…read moreTravis had me in and out in pretty good timing

Brake King on Jefferson Ave is no longer a reputable company. I took my car in for front in…read moreinspection because my steering wheel was shaking when I reached 65 mph or more. The called me and said well we can't check your care because the oil light is on and it's not safe to drive but we can check for the oil light. I said yes. Y'all they came back and said you need two front tires and the oil pressure sensor is bad so we can replace that. I asked how much and they said $139. I said ok. Why they charged me $374 to pull a sensor and put a $25 one back on. Charged me a diagnostic fee for the "checking the front end" which they did not put on the lift, and a diagnostic fee for the oil sensor and labor of more than 1hr and half. I had my tires replaced by somewhere else and still having the same problem. Called brake king back and spoke to Travis. asked if he could suggest what else it could be. He had absolutely nothing to say because they NEVER fully checked my front end. Just looked at my tires and said you need two front tires. This is definitely not the old Break King and new management is giving them a terrible name. Don't take your car there. Please have someone else check it!

I had a great experience at this Valvoline location. The staff were professional and friendly. They…read morewere out of the specific oil I needed, but suggested I pick some up nearby and even offered a discounted service. It was a bit inconvenient, but their helpful attitude and focus on getting it right made up for it. I'll definitely be coming back. Shoutout to Ty!

I can't say enough good things about The Valvoline Instant Oil Change on George Washington Memorial…read moreHighway, right across from Walmart. Every single time I come here, they knock it out of the park. They're fast without feeling rushed, professional without being pushy, and you can tell they actually know what they're doing. The crew works like a well-oiled pit team, smooth, efficient, and confident. We've tried a few other oil change places around town and left disappointed more than once. That's why we keep coming back here. The service is consistently excellent, and they make the whole experience easy. If you want it done right the first time, this is the place.

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Thank you to Jay and bingo tide team with my inspection along with the repairs. I got in on a…read moreSaturday and all repairs were done same day.

Same day in & out for a screw in my tire. They sealed & filled it within 45 minutes for $30. Can't…read morebeat it! Especially when everyone else had hours or days wait, even for a seal & fill.