Yes the one in coconut creek is very professional and they very organized And clean the workers are polite and they know what customers service is I am very happy The one that is disrespectful is Coral Springs read more

firestone of coconut creek is fire. no pun intended, but they are. not only do they offer great deals which we got by three tires get one free! their prices were much better than costco and they didn't charge for mountain and balance. in addition, our dealer told us we needed brake pads and rotors for my daughter's volkswagen jetta. firestone called us and said no need for rotors and save us an additional nearly $200 by being honest. most repair stations these days don't operate like that! these people do very honest people and we got a great deal to begin with and then ended up saving even more money. jerrard was our technician and he was the one who said there was no need to pay more for rotors when they were already good. this kind of service is great and these days and ages when it's hard to support a family these guys are doing the right thing and being honest. i would highly recommend firestone of coconut creek to anybody! thank you so much guys.! thanks you to our technician, jerrard! you guys rock read more

Went there last minute needed brake pads and sensor. They got them right away installed them and I was on my way.Joncarlo and Nigel were so nice and professional. I would definitely recommend this place especially for woman. They are nice and not pushy especially to a woman. Joncarlo was so nice and professional on the phone that I was comfortable going in alone. Thanks guys!!! read more

If you drive a German car DO NOT bring your car here. I've had my car twice be messed up by this location. My break pads were put in wrong and my alignment was done wrong. Mechanics don't know what they are doing when it comes to German cars. Spend the extra money and take it to the dealership. read more

I had a 2pm appt to get tired and check my alignment. The store was very busy and it took a few hours until they could start working on my car. It was frustrating but these things happen. Kudos to Gene for working hard to take care of customers while also going into the garage to help his coworkers. read more

Second time at this location. I bought a tire and was told sensor light would shut off. It never did. No callibration. So I went back today and wanted an oil change. Ok. Great. But what is wrong with Ryan. Is he anti customer service with a customer service job? He is anti smiling? He is anti something. He seems miserable and I am NOT the only one with issues at this location. At Advance Auto Parts the smile. Take a hint. read more

Took our MDX to get some new tires. Ryan and staff were very professional -and diligent when taking care of us. The shopping center where this Firestone is located is great and has some food options if you have a little bit of a wait. Likewise the shop has a nice waiting area with seating and a few desks for those that wish to work remotely. read more

Should have read these reviews first. Went in today for an oil change, second one in the door at 7:00am sharp, dropped my key fob off and was told it would be ready by 5pm. Received no calls, called back 3 times at 4pm and no one answered. Went there to check and got ignored the person at the desk for a good 10 minutes before they even acknowledged me. Turns out they didn't even touch my vehicle. Took an entire day off, wasted so much money on uber and left empty handed. This used to be my 'go-to' because I trusted Ryan and this place was convenient, but I am never coming back here. And miss me with that canned social media autoreply nonsense asking me to email your unmonitored inbox. read more

Do not take your business here and definitely do not accept their promises as they do not deliver. They just want your money and nothing is their fault nor their responsibility. Sale sale sale. No quality It says on the wall in their lobby that you will be on time. I dropped my car with them at earlier than 10 AM this morning and they promised it would be ready by four no later than 430. I showed up at five. It was not even being worked on . It wasn't finished until 530 standing at their counter. after I had made all of the arrangements to be picked up and leave the car with them instead they chose to take walk in customers so you have to stay there and you have to stay in their face or they will not service you and service others. Again they go after sales I asked him to also check on my tire sensors and also the tail lights, but since they were running late, they obviously didn't get to any of that and no report of status I also had custom caps on my tires, which may not be a big deal and not a lot of money, but those were conveniently lost due to the professionalism of the store There are other tire places around go there The staff also thinks that they are wonderful and can't handle their failure Weak and very misguided read more

Shane is so helpful, friendly, and does great work. He made my experience pleasant and I will be trusting him with my car from now on! Thank you read more

These guys are really attentive. When that tire sign comes up on the dashboard, come get your complimentary air filled. I'm usually in and out in 10 minutes. The guys are efficient. read more

We dropped the car off around 11 am to fix a tire that had a nail in it. They told us it would be an hour and a half to two hours, so we left to run errands. We called around 2 pm, and the car was not ready. We were told they would call us back soon. We called again around 4:30 pm, and they said it would be ready by 6 pm because that is when they close. We show up at 6 pm and the car was still not ready. Two other people showed up to pick up their cars that were finished and they both were upset because nothing they requested to be fixed was actually done. They put an exorbitant amount of air in the tire after patching it. It's at 44 psi while the rest of the tires are at 32 psi. Customer service was also lacking. Don't trust this place to adequately fix your vehicle problems. read more

Lee S. I sent it already for this email address yesterday! You don't check your email account? read more

Don't bother wasting time making an appointment. "We've only gone one guy back there." Was the response an hour after dropping the car off and nothing was done. read more

I have been coming to the shop for the past 14 years. Businesses change, Up, Down, Staffing changes Etc. In the last 14 years, there have been two consistencies with this Firestone: staff that knows what they're talking about, and Stellar customer service. Today, I brought in a vehicle because I had a severe oil leak. The other day Patrick had a technician diagnose the issue and came back with an estimate for the work, and worked with me on price and then set up the appointment for the following day as I had to bring it in earlier because it was a lengthy repair. This morning, I brought it in and dropped it off with the manager. Ryan is one of the main reasons that shop runs so smoothly. I highly recommend the Coconut Creek Regency Lakes Firestone if your vehicle needs servicing maintenance or anything that they can provide. read more

They rip off the lifetime alignment guarantee and make fun of it in your face. I understand why they have such a bad reputation... I lost a lot of money trusting them! read more

Firestone Complete Auto Care - Auto Repair Near Me - Coconut Creek, Florida

Brought my car here to get it looked at because it was stalling and overheating on me. The man Ryan was very kind and told me that I had no oil in my car(after I supposedly got an oil change from Meineke on sandal foot road and being overcharged when I didn't give them permission). He said unfortunately I have to bring it to a specialist and DIDN'T charge me and let me keep the car overnight because it wasn't save to drive. I definitely will go to them for anything minor and oil changes from now on read more

We saw a considerable change on our recent warranty claim and visit to this location. Employees tried to assist fairly, installers were good and added value, and ultimately a positive experience overall during the COVID pandemic. We have had two sets of tires wear out quickly after normal city use by my wife. Perhaps the South Florida heat and heavy SUV are culprit, but warranty isn't even close to tire offering. The corporation provided a fair prorated offer and we accepted and chose a different brand. They tracked down our request and installed in about a week. The installation went well and no chips or damage to wheels. This is quite comforting and installer should always be tipped for taking time and doing things right. We always do so when maintaining a vehicle. A Fuji set was installed in under two hours. They even dressed tires to make them shiny. -- We didn't really need it, but nice little touch. The only challenge is still the lack of maintenance that Firestone does on its building. Pressure cleaning and/or paint is very needed on this property. It looks dirty and could so easily be repaired. The owner should put a little more money into property to keep parking lot clean also. read more

I scheduled an appointment for 1pm. I arrived at 12:55 pm. I was told the alignment would take 30-45 minutes. The employee went to the back and returned to the front to tell me that someone else was getting their alignment done and that it would be another 2-3 hours before my vehicle was done. The employee and I had a calm exchange but he was rude the whole time about it saying that there was no value and that no matter how much I spent as a customer, I would be given no priority. He continued to tell me the appointment I had scheduled meant nothing and it was first come first serve, appointment or not. Miserable service. I will never return to this location. read more

nasty people --- avoid --- never again bad service - bad attitude. Had 2 very bad experiences there will never go back. 3 hours to change a battery with an appointment - employee refused to give my car back when I was tired of waiting never ever again go to tire kingdom -- go to goodyear avoid firestone read more

I usually go here as it is close to where I live. I've given them the benefit of the doubt way too many times, but now it's gotten to the point that they want to add extra stuff to my bill when I've only asked for certain services, even after I called back to let them k ow I did not want that extra service as I see the preliminary work order and the extra stuff they added. But not only did they add extra services, when I showed up 5 hours later they never even did the alignment I originally asked for. All front staff is completely ineffectual, I'd recommend taking your service elsewhere. I know I may be a women and might not know much on cars but swindling someone will not get you any good luck in business. read more

Worst service i had my son with riding in a flat from wiles road i got there 45 min before they close guy at the front saying he cant help

I just called Firestone on SR7 in coconut creek fl about tires for my Hyundai Tucson (Sunday 410/22 1pm,) . I specifically wanted Firestone destination le2 tires(225/60/R17). I only need 2. To match the ones already on there. He says "the only tires I have in stock are "Firestone Fuel savers". I say ok can you get the Destinations? Mind you, I have been going here for over 20 years and have had countless cars serviced here. "No, those are the only tires I can get." I ask "are they not making any destinations le2 OR le3 anymore?" He responds, "I don't know WHAT they're making". Great ambassador for the brand. I'm like a Firestone only carries ONE model of tire? He says yes, those are the only tires I can get. He must have a ton in inventory or there is a promotion and refuses to sell or get anything else in that size . Then he hung up on me. How are they in business? I called the Firestone in Coral Springs and he'll have the exact tires I wanted for me tomorrow. What?? I just wanted to let you know that after 20 years of going to this location....and Firestone, after these 2 tires are installed I am done with your brand or at the very least the location on SR7 coconut creek. And they are literally 1 minute from my home. Shameful Perhaps your competitor in Coral Springs can redeem the brands reputation. read more

Shout out to the mechanic (Stanford ) and Ryan (manager) . The clip from the splash guard of my wife's mercedez fell off, causing it to drag and a noise . My wife got scared and pulled off from sawgrass to 441. Luckily she pulled into this parking lot where Firestone is. It's raining. And they saw this damsel in distress , got the car right in, and Stanford fixed it immediately and didn't charge us. I gave him $10 anyway even if it was no big deal. Easily could have deserved a few of $20-35 but they didn't. Good to know there are places that won't take advantage. read more

Firestone Complete Auto Care - Piece from car that fell down. - Auto Repair Near Me - Coconut Creek, Florida

Great Place to get your car tuned up and to get your maintenance done. Great staff and responsive. read more

left my car around 10:30 am because it had a flat tire. They told me it would take max 4 hours because there was a lot of people and cars. I completely understand. I call at around 2 pm they tell me it's not ready. I call at 4 they tell me the same. I started calling at 4:45 because they close at 5 pm, no one answers my calls. My car is still there, just because of a flat tire. I have never experienced something like this. They are also extremely understaffed. Do not go there. read more

Really enjoyed getting a "worst case scenario" quote over the phone for an oil change and new brakes and then seeing a bill after the fact for $400 more. Two thumbs up. I'll be taking this up with the better business bureau too. Even the service center at Toyota told me I got ripped off. DO NOT TAKE YOUR CAR HERE. read more

Horrible customer service whoever Mike is who answers the phone on Sunday mornings get the guy some extra help he sounds miserable. read more

Firestone Complete Auto Care - Auto Repair Near Me - Coconut Creek, Florida

Something as simple as an oil change took 8 hours. An appointment was made for 10am 48 hours prior. The business employees response was "we've been busy" nothing more was given. 8 hours later arrived to pick up the vehicle and was told it needed an additional 15 minutes, for finishing touches. It's an oil change. Worst car care place in broward county. Save yourself the time and money go ANYWHERE else. You won't be disappointed unless you go to Firestone coconut creek. read more

I ran over a nail and punctured my tire. It took 26 hours to be able to replace and repair fully. The irony is that the tire store did not have a tire available. Fairly clean, but the staff did not require customers to adhere to mask mandate when it was ordered, which is upsetting. read more

I came here for my oil change and Alex as well as the manager provided a great costumer service! I totally recommend this place

Friday morning I started my day out by walking to my car as every other morning just to find my car wouldn't start! Ugh! So I Ubered to work , bummed a ride home. Called my roadside service company to come help. Got a jump and asked them where the closest service center was. They recommended this place. So with car running off I went. Was advised they would have me in and out in a bit. Well of course my vehicle isn't easy to do anything on. It was a dead battery but they also said..Al, you have a soft tire we will take of it. I'm thinking oh boy here comes the upsell. Nope, the older gentleman at the counter said try to relax, I see your upset. Lifes to short! (I get stressed very easily). Anyways, I was shortly advised they found a nail in the soft tire but they would fix it! What? A tire place FIX not sell a new one! Impressed. I'm going on so because you all need to know this place has some excellent employees that take time to notice and care. I was prepared to pay over $250 being the time in the shop, the new battery and the tire repair. Wasn't the case at all I spent less then $170 and drove away happy. By them not giving me a hard time with the upselling, not over charging, and actually caring this business has gained my trust and I will be using them for my repair and maintenance shop. Thank you staff and Management your repair shop ROCKS! Give them a try...I think you'll be as pleased and relieved as I am! read more

Honest Courteous and Decent folks! Saved me a bundle and repaired my tire within 1 hour and saved me a bundle after I had a disappointing experience at another store! Keep up the good work! read more

I made an appointment at 2 o'clock knowing I'd have places to be later in the day. They told me an hour wait so I thought I'd stay. Long story short I just wanted two tires changed which ended up taking three hours. Multiple people walked in after me and walk out an hour/30 min before. Your time to them is a joke.... read more

I called around to several places after discovering my tire was losing air due to a screw embedded in my tire... I was adamant about immediate fixing! This place sounded much more positive then the other tire shops nearby. I got there and gave my keys. The wait was relatively short. And $32 later I went on my merry way with a repaired tire. I give 4 stars due to the employees being friendly and helpful and fast! read more

Warning! Stay away from this place and the company. I went in for a regular oil change. Few days later my car is stalling. There was no oil cap! Now my transmission is missed up. They forgot to put the oil cap back on! I had to look for it in my engine. I wanted to make amendments the correct way. I contacted the company and reported a claim. They denied it because they want information on my tires! Just any excuse to ignore the facts. This is so horrible. They damaged my car and just don't care to fix it or take responsibility for their negligence. read more

My wife has been using this location for oil changes, tire replacement etc. For the most part they had been doing a decent job. Unfortunately recently our car began to knock and jerk. The engine has only 60,000 miles on it and we get maintenance done religiously. Because of the nature of the problem we took car to dealership. We were quite shocked when we were told there was no measurable oil in the engine. The previous two changes had been done at Firestone. And there was no tell tale sign of leakage or burning oil. The dealership checked entire engine for loose parts and the net result was: there was no oil in the engine. When my wife contacted the manager of Firestone, she asked him outside because she didn't want to embarrass him in front of potential customers. He accepted responsibility and asked her to come back with a final total of what this had cost us. Once we knew the extent of the costs to repair (negligible) and a rental car ($300+) we called the dealership and were told the manager was out and he'd be back at 5:30PM. We went over around 5:45PM and because her experience with the manager had been reasonable, I waited in the car. Several minutes later my wife returned, visibly upset. Turns out the manager wasn't there. A non entity named Mike was. He's the service manager which in hindsight, explains a lot. He was rude and offensive to my wife. He lied about what time the manager was going to be back (he denied telling us 5:30PM) and refused to either text the manager or call him (she didn't ask for his number). I came in and this person had the smug smirk of someone that thinks he's better than he is. When I asked him to please text the manager he said ' I'm not texting or calling anyone'. So I then asked him to contact corporate he said ' I'm not calling anyone for you so forget it.'. That's when I asked him what his name was and this classless person refused. 'I'm not telling you anything either'. That's when I lost it. I called him every derogatory thing I could think of (which in hindsight they were all accurate). After we left I called corporate. They were very nice taking all the information. Of course they never followed up. The following morning the manager called my wife and was apologetic for what had happened. He was readily willing to pay for whatever money had been spent. And was good to his word. This review isn't aimed at the manager (well maybe a little). This is directed squarely at the creep Mike. Based on Yelp reviews it's obvious he's been an issue for others in the past. And because the manager allows him to continue being a jerk, he deserves some blame too. And corporate Firestone proved to be worthless. read more

WORST CUSTOMER SERVICE AS WELL AS MECHANIC SERVICE I'VE EVER EXPERIENCED!!!!! I went in there Sep 25 to get an alignment. (That was least of my concerns). I spoke with Ryan (mechanic) over the phone before bringing my car in and expressed to him the severity of my brakes squeaking. I brought my car in, and Ryan helped me. When I was talking to him it was hard to tell if he was acknowledging me or not. (It was like he wasn't there mentally). I told him about the alignment as well as expressed IN DETAIL how important it was for me to get the squeaking noise to stop on my brakes. I told him to please fix them no matter what it takes (I couldn't take the noise anymore!). I dropped my car off 2pm. They didn't tell me "about" when it would be ready. I had to call them at 5:15pm. Jeff (customer service guy) answered rudely and had NO IDEA what was going on! So, I hung up and sat in limbo again. Jeff finally called me at 6:40 and said, "your car is ready to be picked up". No one there EVER updated me on the progression on what was done. (looking back it was bc NOTHING was done!) I went there and he handed me my keys and I asked about the brakes and he had NO IDEA ABOUT ANYTHING on the brakes!! He rummaged through the paperwork trying to find an answer. He said they were fine!! (OMGGGGG). I expressed to him how important it was to me. Ryan the mechanic had already left. Then, on top of all of it, he wanted to charge me to "examining" a noise!!! I couldn't actually believe it. WORST PLACE EVER!!!!!!! I brought it somewhere else the following week, and it needed new rotors, brake pads, and a new right rear caliper. (I guess the caliper was the problem, causing my brakes to wear out so quickly-(4 months)). I am just so confused, does Firestone want to make money???? read more

I went in today to replace my battery and the service rep tried to grossly overcharge me for the service. I was quoted a price of $119.99 +$15 for a battery + labor = $134.99. The service rep originally quoted me a price of $195 and then lowered it to $164 after I showed him the email quote with my exact car specifications and the store's exact location. The rep refused to honor the price I was quoted and kept stating that the labor on my car was extra. I have never ever heard this one before. A battery replacement on any non hybrid vehicle requires a simple disconnect of the old and the reconnect of the new. This rep was trying to pull one over on me but I kept insisting that he should honor the estimate provided. He refused and said that the email estimate I had received with the exact same location and my exact car specifications were incorrect. I told him there was no way I was going to pay more than I was quoted and politely left the store. This establishment has lost a loyal customer for life! read more

they fucking suck. sorry to cuss but i dropped my car off before 12:30 for a plug. didnt get my car back until 6. all day for something that shouldve been a simple fix. wouldve been so easy to warn your customers hey just so you know we're terribly understaffed in case you arent trying to spend the whole day waiting to hear back. yall dont even deserve 1 star on GOD. read more