This is the best place to stay in the desert! We have stayed here multiple times over the years and…read morehave always had a pleasant experience. The property is perfectly maintained and rooms have been nicely updated. Our last trip was perfect. It was our first trip with a newborn which was nerve wracking. We had called in advance and requested our rooms be ready early, and that our rooms be near my parents room since they were traveling with us. I have made similar requests at other Bonvoy properties before and have almost always been severely disappointed. That was not the case here. Our rooms were ready when we arrived at noon, and we even received an upgrade due to our Bonvoy status. The front desk manager was so professional and kind! I was blown away when we arrived in our room and they had left the sweetest gifts for our son since it was his first trip. Touches like this are what make the Ritz Carlton brand legendary. Our entire stay was excellent. We enjoyed the pool and had the best service for drinks and lunch. We celebrated our wedding anniversary at The Edge. As always, the service was wonderful and the food was delicious. We only visited for one night, but everyone had the best time and felt relaxed heading back to reality.

I live in Los Angeles and work long hours, so I'm always looking for a place to get away for a long…read moreweekend. I grew up in San Diego and we had a second house in Indian Wells so I used to come out to this area often growing up and it's good to be back in a comfortable setting. I would say that the Ritz Carlton is probably the best hotel in the Coachella Valley given that there are very few other five star options. It's located in Rancho Mirage pretty much right in between Palm Springs and Palm Desert. It's located on the top of a large hill so it has great views of the valley. They have a steakhouse on site called The Edge, which has it selling feature being these views and the great steak. The hotel is not extremely large. It only is three floors, but it's a perfect size in that it doesn't seem too large or too busy ever. We chose the club lounge which allowed us to have free food and drink pretty much all day and they did a great job with adding new options to the menu. There is not an on-site parking lot so it will be valet parking only. Originally opened in 1988 and then reopened again in 2014 after a major renovation this place has been a staple of the desert for decades. The one strange issue we had is that we when we checked in we found adult sex toys in our bedside cabinet drawer, which was extremely odd for a Ritz Carlton so I would suggest that the cleaning crew check for these things but luckily we were a couple of adults without kids so it wasn't an issue just odd. The rooms themselves are well done and large with a full tub and shower and comfortable beds. Room service is also really good and the whole resort really lives up to the Ritz Carlton standard. I would definitely recommend if you are visiting the desert and I will be back again in the future.

One of my favorite resorts to stay at in Palm Springs…read more This property is so beautiful and welcoming! I love how once you check in, you are welcomed with water, welcome drinks, and if different social events. This may I came during Mother's Day and they offered free cocktails and bites. The rooms are huge, and the views are amazing. I had a view of the golf course. Besides that there are multiple pools; adult, the regular pool and splashtopia (lazy river and slides). What's nice is that during summer nights they have movies by the pool. There is also a gym, few restaurants, and tiki social. There is free parking as well as parking for the guests. Wonderful stay with your loved ones, friends and or family.

I've always heard great things about this Omni location. I finally stayed here a couple weekends…read moreago for a couples getaway. The bell man was friendly and helpful. Check-in was quick and easy. The grounds are lovely and beautiful. Our room was spacious, large and nice. Since we didn't have kids with us we stayed at the adults only pool the entire time. It was great; calm and quiet with no rowdy kids splashing all over the place. I do have a big gripe though. The first night we arrived (Saturday around 5pm) we immediately went to the pool to cool off, chill and relax after being out all day. The pool area was a MESS. Quit gross and a turnoff, actually. Trash all over the place. Empty cups and cans and used plates of food. Not one employee came in there the entire time. We were ready to spend money too. She/he could've made some nice tips. There were other adults in there too wanting service and made the same comment as us. There were also zero towels left to use, just dozens of used ones all over. I give this place 3.5 stars. I will not stay here again. I will continue to stay at the resort we usually go to.

Soooooo. 5 stars with a caveat. You're gonna pay... and pay.. nothing here is inexpensive. But if…read moreyou have the extra $$ it's worth every penny. So what differentiates this from other Palm Springs area resorts? The service, by far. The property is phenomenal and the upkeep and maintenance is good, on par with other places. For example, at the pool, we found straws from the previous guest, etc. not a deal breaker, but something to observe. But everyone I interacted with genuinely seemed like they wanted us to have a good time. If it was fake, it was very good acting. From the valet to check in, amazing! Javier checked us in. 7 out of 5. Stress free. The pool area, 8 out of 5. Off the charts. Attention management: I stay at a lot of hotels and resorts. And though I'm sometimes overly generous with my ratings, I can honestly say Dru is the best server I've had, ever. She should run the joint! I wish I could give her a raise. Evan was pretty bad ass too and should be commended! Will I be back? 100 percent. Amazing property, rooms are great, staff is awesome. Food is good, but avoid the breakfast buffet at Rockwood. $40 for powdered eggs is no bueno! Other than that, you'll love it here!

We stayed at the JW Marriott Desert Springs Resort & Spa over the Fourth of July weekend, and…read moredespite how busy it was, the resort handled the crowds really well. The staff was attentive, and everything felt well organized. We had dinner at Aquifer65 & JW Sushi Bar one night, and it was fantastic. We also enjoyed dinner at Mikado Japanese Steakhouse, where the hibachi experience was both entertaining and delicious. The rooms are a bit underwhelming compared to the rest of the property, but the overall experience more than makes up for it. The pools, grounds, and amenities make this a great place to spend a long weekend. I'd definitely recommend staying here--just be prepared if you're visiting in the summer. The 104-degree desert heat is no joke, so plan on spending plenty of time in the pool and staying hydrated!

We stopped by here for a night to split up a road trip…read more We had been wanting to come since we wanted to see their golf course for another time and it was a really nice location. Golf course was closed but we were still able to see it. It's a big property. Lots to do. Do like they allow dogs since we had ours. They had multiple pools which we liked. We didn't use it but near one. Neither one looked too busy which was nice. Once we got settled into our room we went to go see Pinz and Pints since they had arcade games, including a duckpin bowling. My son was really excited about that. When we went they had a complimentary drink and candy bar. Drinks they offer are limited but still decent. We did get some food there as well. We got their nachos, Mac and cheese, and chicken tenders for my son. Both the nachos and Mac and cheese were really good. Love nachos and wanted to keep eating them. The next morning we went for breakfast at Pinzimini. They have a buffet option and also have a standard breakfast menu to choose items from. My husband got their brioche French toast and I selected to do their buffet. I know he liked the French toast. I liked the items offered in their buffet. They had a mix of mini pastries, cooked items, fruit. I primarily stuck with their pastries and fruit. Overall it was a nice location. Golf course is big. Hopefully we can go again and experience more of the items they offer.

The number of points required for this stay was a poor value for the executive suite room. It would…read morehave made more sense to book a standard room and pay the $90 per night upgrade that my friends were offered. In practical terms, it felt like a very inefficient use of points. The resort fee also felt hard to justify. The included amenities did not seem to match the extra charge. The two complimentary drinks were limited to Truly canned drinks or a small pour of hard lemonade or iced tea, which felt underwhelming for a resort of this caliber. We did enjoy the range balls, but as early risers, I would have appreciated access to the spa or pool earlier in the morning. Unfortunately, the room itself left a lot to be desired. The bed sheets had what looked like an oil or grease stain, the closet door was broken, and the overall furnishings and finishes felt worn and dated rather than well maintained. This is very much a family resort, so that is worth keeping in mind if you are looking for a quiet getaway. Even at the adults-only Paloma Pool, children were jumping into the water and splashing guests' drinks while parents appeared unconcerned. That made it difficult to relax in what was supposed to be a peaceful setting. On a positive note, the entrance walkway, lobby, and open-air courtyard are beautiful and make for a strong first impression. Unfortunately, that charm does not extend to the guest rooms, which are clearly in need of a refresh.

Treated my Best Friend and I to a weekend trip to Indian Wells and Palm Springs. Her only request,…read more"Lazy River." Found this resort, and had an easy decision from the views of the resort, reviews, and location... and of course, the lazy river! Beautiful resort with incredible staff. Extremely helpful and attentive Valet and Bell Service, Great Bartenders and Staff at Carmochas... Friendly Baristas at the little market (thank you all for making our morning lattes!)... and shout out to Sean and Jeremiah - our Fantastic Servers at the Hi Tides Day Bed. You both were incredible!! Our room was beautiful, too!!! Comfy bed, well maintained features (I loved the furniture and layout). A/C in our room was perfection! Bathroom was spacious and the shower-head was perfect. Body wash smelled fantastic! Overall exceptional resort and stay.

The Grand Hyatt Indian Wells is a very nice hotel if you're looking for a fun and/or relaxing…read moregetaway. I stayed over for a birthday staycation using my American Express Platinum Card benefits. Early check-in went smoothly. The America Express check-in gift was a $25 credit to use in the Market Cafe. They also gave me a voucher for two drinks for my bithday, which was a thoughtful gift. Although a room upgrade is supposed to be a perk of my booking, I was not upgraded. I did ask, and wasn't told there weren't any upgrades available, so I'm not sure why. Instead the check-in receptionist, made it sound like my room (pool view) was an upgrade, but that was the room I had originally booked. ROOMS: I loved the design of the room, with a step down into a sitting area that helped separate the sleeping and living areas and a small balcony with two chairs and a table. The room was comfortable and in good condition, though my front door did stick so I had to be careful to pull it firmly closed. POOLS: There are multiple pools: two family pools, a couple of 1 ft deep kiddie pools, a splash pad, lazy river, and the 18+ pool and hot tub. I split my time between the lazy river and adult pools and greatly enjoyed them both. The lazy river gets quite busy and seating is limited so if you want to sit there, get there when it opens. It was over 100 degrees out, so the water was warm from the sun but still a little cooler than the air. The adult hot tub is fairly spacious compared to many hotel hot tubs and there was plenty of room to spread out without being crowded in next to strangers. FOOD: While there were servers walking around the pool area taking orders, the one in the adult pool area never came up by the hot tub. If you order at the vista square kitchen they'll deliver to your seats by the pool, so you don't have to stand around waiting for your food. Pro tip: if you want a light meal order one of the kids meals, which is about half the price of an adult meal and has the option of a side of watermelon or fries. The Camino Springs Market has pre-made sandwhiches and salads. They cannot make them to order if there are ingredients you can't eat, so choices will be limited if you have an allergy or other issues with an ingredient. The charcuterie was good. Tia Carmen had a good breakfast buffet, but the dinner was overrated. Next time I'll try Carmocha instead. ACTIVITIES: While I didn't partake, there were plenty of family friendly activities going on. There are bikes to rent, a cactus walk, kids activities throughout the day, a fire for smores (you have to buy a smores kit from the Camino Springs Market) at night, and on the evening I was there they showed a movie at the pool. Overall, service was good, the facilities were enjoyable, pools were great, and food was lackluster.

I was sooo excited to take my engagement photos at this beautiful resort Joe was incredibly sweet…read moreand welcoming, and the property... WOW absolutely stunning! I had been searching for those dreamy brown Spanish doors, and these were beyond perfect Such a magical spot for photos! Thank you so much, Joe, for your amazing hospitality

We had a wonderful experience with this wedding venue. The property is absolutely gorgeous and…read moremakes for an unforgettable setting. Everything is well-kept, scenic, and perfect for photos and events. Joe is a gracious host who makes you feel welcome right away and is genuinely helpful throughout the process. You can tell he cares about the property and about making sure guests have a great experience. If you're looking for a beautiful wedding venue with a warm, attentive host, this is definitely worth checking out.

I recently stayed here with a group of friends on a girls' getaway and had a wonderful experience…read more The highlight of my stay was an employee named Edgar Contreras. I accidentally dropped one of my earrings down the bathroom sink drain and was convinced it was gone for good. I reported it to the front desk and hoped for the best. When we returned later that day, I was thrilled to find my earring safely waiting in the room along with a note from Edgar. He took the time and effort to retrieve it, and I was incredibly grateful. What could have been a disappointing vacation moment turned into a great memory because of his kindness and willingness to help. Employees like Edgar make a real difference and are a wonderful reflection of the level of service provided here. Thank you, Edgar, for going above and beyond!

Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

The staff here at Santiago Resort are some of the finest in town. The property is impeccably kept…read moreat all times. Our stay for a couple of nights around his birthday was fantastic, Rick was even able to find us a room on the first floor to accommodate us during our stay...Thanks Rick :0) This place never disappoints! We're looking forward to our next stay

I always have the best time at Santiago. I have been going there for years. The rooms now are…read morehighly upgraded and very clean. The little touches like a welcome foodie bag, bottles of water, a water refill station, ice cream by the pool in the afternoon, the really nice staff that takes care of everything, the outdoor shower to rinse off after the pool and the location is really, really hard to beat. I highly recommend the Santiago especially if you need a place to catch up on rest and sleep.

11/10 Accommodations are insanely gorgeous and feel like an…read moreenormous escape from the world. You immediately feel transported to a foreign place upon entrance (except no crazy travel to get there huge perk) the food is of course outstanding like an absolute dream. Property itself is very intimate and the main area quite small yet private. No spa amenities but the pool gym yoga pavilion are lovely and I highly recommend the meditation and sound classes. Staff were exceptional which is hard to find these days- know you personally almost a butler service. Cannot wait to go back probably my favorite domestic US hotel ever

We arrived last night around 5 PM and are staying in a two-bedroom villa. We had dinner after our…read morearrival. I will provide a complete review on Saturday when we check out. - food - services & classes - services - room - comfort - amenities - water temperature - bath, shower and toilet room - walking closet - patio - privacy - grounds - in room TV's and programming - in room snacks and drinks - room service

We had so much fun at Players Swing Suite at the Renaissance Esmeralda! We definitely wish we would…read morehave booked it for two hours because the time flew by. ‍‍ The food was fabulous once it arrived, but unfortunately, the food service was below our expectations. Overall, we had a great time and would definitely come back -- we'd just hope for more attentive and welcoming service next time! Afterwards we enjoyed the bar and live music in lobby.

We can here for my finances birthday. We got a room for 2 night. We enjoyed most of our day at the…read morepool. First night we went to sleep and when we woke up we had bites all over us. Let the front desk know that and did a repost because these are bed bug bites. We got moved to another room and we enjoyed our outside again, when we came to the room, our TV doesn't work. We tried connecting our phone to the tv the same way we had done on the first room. But keeps saying the tv doesn't have network connection. We used the phone that's in the room to call the front desk and guess what?? Yuppppp our phone in the room doesn't work ether!!!! Now it's 11 pm and we're waiting for IT service guy to come to our room to fix it. It's bad enough the bed bug issue we had at the first room and now we're having other issues in this other room they put us. It's an uncomfortable feeling having someone to come to your room at this time at night to fix something that shouldn't have even been messed up. It's a new room they sent us too so all this should have been taken care of prior to moving us. Very upset that all this is happening on my finances birthday and will never come here again. Absolutely horrible! I put the photos for proof