What can I say.... It's the Ritz Carlton. What a view! The sunset view was everything…read more... Absolutely stunning! The service at the Ritz is always . We decided to have a few drinks and enjoy the sunset and it did not disappoint that evening. Our server was a delight. He was friendly and very helpful. I'll definitely come back here!

I don't think it's awful, it's an average enough property. But the problem here it's priced as…read moreluxury. The night I stayed it was $1,000 and many nights are in the $600-700 or above range. You won't find prices under $500. With that in mind it should be luxury. There's nothing luxury here. It's fine, it's clean, it's nice. First the staff, everyone is great. Very friendly, helpful, informative. So no problems there. So I think it's the management and the operator of the hotel. Inside the rooms, even after a recent renovation, it's just fine. There's nothing noticeable and there's nothing I'll think about or mention as a great part of the room. Everything is fine. During conferences or events, they may close certain parts of the hotel to other guests. That happened to me but didn't affect my impression of the hotel. I did speak with front desk to get some fees waived due to facilities being closed to non-conference guests. The other thing is with this resort fees, there's nothing worth any value included. So they advertise fitness facility and internet. That is basic and should be included in the rate, not resort fee. If you want to use the sauna in the spa, that's another $50 day pass fee on top of the resort fee. I understand other hotels do this but I am not into normalizing this. This is more a practice in the US, when you travel to Asia and Europe, saunas are at least included. Fees on top of rates on top of fees is a continuing practice at US hotels that I will be calling out and reflecting in reviews and to hotel staff. Anyway, I wouldn't recommend this hotel. It's fine if you want to check it out. I've stayed at other hotels in the area and would recommend those, esp at this price point you have the world of options.

One of my favorite resorts to stay at in Palm Springs…read more This property is so beautiful and welcoming! I love how once you check in, you are welcomed with water, welcome drinks, and if different social events. This may I came during Mother's Day and they offered free cocktails and bites. The rooms are huge, and the views are amazing. I had a view of the golf course. Besides that there are multiple pools; adult, the regular pool and splashtopia (lazy river and slides). What's nice is that during summer nights they have movies by the pool. There is also a gym, few restaurants, and tiki social. There is free parking as well as parking for the guests. Wonderful stay with your loved ones, friends and or family.

We stayed one night during Coachella weekend, so there was definitely a "Coachella tax," but the…read moreproperty still felt calm, well-managed, and upscale. This was a family/work trip, and we chose the hotel for the kid-friendly water features (ages 8 and 3). The room was very dated (so expect that going in) but very clean--I could tell by how clean my kids' feet stayed after running around barefoot. The king room with a pull-out couch was a big plus. The hotel accommodated our request for a ground-floor room with easy access to the main areas. Being able to walk from our patio to the restaurants in about two minutes made things much easier with kids. The "water park" is more of a well-done kids pool and splash pad than a full water park, but the kids still had a great time. Poolside service was great--generous portions, and the kids loved their chicken tenders and fries. I didn't enjoy a drink myself but the drink menu was tempting and others seemed to be enjoying themselves. We were excited about the breakfast buffet at the Desert Pearl. Pricing was reasonable for kids, though the adult options weren't especially appealing so I decided to pass. What really stood out was the staff--every single person we encountered (front desk, restaurant staff, bellman, security, and pool team) was friendly, patient, and accommodating. When we discovered after checkout that my son left his lovey there, they drove me back via golf cart to try to retrieve it. Overall, everyone offered a level of service made a lasting impression. The only downside was finding quite a few mosquitoes and a moth in the room, likely due to our proximity to the lake. If the room were a bit more updated, pest-free, and did not come with the Coachella tax we paid, this would've easily been a 5-star stay for us.

What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

I just enjoyed a four night stay at the Western Rancho Mirage in Palm Springs area for an industry…read moreconference. It was my first time to the area, and I was blown away by the beautiful views and the weather! Overall, we really enjoyed our stay at the Westin, and it was the perfect venue for a corporate conference. Check-in was severely delayed on the day of our check-in, but it did not affect us since we were out exploring the area. I overheard several very irritated people, though, as they were waiting to check in for many many hours, and rooms were not yet clean and ready until after 5pm. I enjoyed the spread out layout of this Westin, and it was convenient to have a room on the main floor. The convention spaces were good, but the air-conditioning made it feel like it was 50°, and everyone was shivering most of the conference. We enjoyed all of the food that we ate, and especially enjoyed the outdoor welcome reception that our conference hosted. It was such a beautiful backdrop, and well managed with great bar service and food options. We also enjoyed the adult pool area, and it was very convenient that it was just steps from our hotel room. Our room was a bit dated, but worked just fine for us. The bathroom was quite large, and easily accommodated multiple guests in one room. Beds were comfortable. The biggest issue we ran into was the power in our room didn't work all the time we called in maintenance, they fixed it, but then it broke again the next day it caused a fair amount of frustration, but the staff really worked hard to get it resolved. We enjoyed long walks around the golf course each morning, the coffee shop, the restaurants, and the ease of parking. We also saw a prom being hosted there and a wedding. The staff was friendly, and overall it was a great hotel for a conference!

We booked the Westin Rancho Mirage for Mother's Day weekend and our anniversary specifically so we…read morecould spend a relaxing weekend at the pool with our family. Instead, the experience became one of the most upsetting resort stays we've had. While actively swimming in the La Paloma pool with our children, a large amount of brown material suddenly blasted out of a pool jet directly in front of us and spread into the water. It genuinely looked like sewage or waste coming into the pool. We immediately got out along with other guests and attempted to get answers from staff, but no one could clearly explain what had happened or reassure us that the pool was safe. Because of that, we no longer felt comfortable using ANY of the resort pools for the rest of our stay -- which completely ruined the primary reason we booked this resort in the first place. We left extremely disappointed and honestly sad that our Mother's Day and anniversary trip turned into stress and discomfort instead of a relaxing family vacation. Three days later, I also became extremely sick, which only added to the concern surrounding the incident. Management later emailed us claiming it was "filter media sand" from a backwash issue and not waste. They waived our parking and resort fees, but considering we essentially lost use of the main amenity we paid to enjoy, that did not feel like an appropriate resolution. We respectfully reached out requesting either compensation for the room or the opportunity to return for a future stay so we could actually experience the resort the way we intended to. We never even received a response. For a resort at this price point and under the Westin/Marriott name, the handling of this situation and the lack of customer care afterward was incredibly disappointing.

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

We came to this hotel expecting a nice experience for our family of 7, but unfortunately almost…read moreeverything went wrong from the moment we arrived. We booked 2 rooms, and one of them had a horrible smell of bleach and medicine. It was so bad that we immediately asked for a different room. We then had to wait over an hour with all of our guests before getting another room. What made it worse was that the staff admitted they would not give that room to anyone else because of the smell, yet they were originally ready to give it to us. Then both rooms had toilet issues. One of the toilets was clogged and not functioning properly from the beginning, which created another mess and forced us to get a third room. On top of that, most of the room keys they gave us did not work properly. The staff was aware of the issue, but even the replacement keys were malfunctioning. We constantly had to share keys between family members just to get into our rooms. After all of that, we decided to relax by the pool and enjoy some quiet music with our family. There were other guests around us enjoying themselves as well, and the music was not loud or disruptive. However, one staff member approached us very rudely and told us we could not play music. We explained that we have been coming here for 22 years and this had never been an issue before. Her response was, "That's fine, you don't have to come back here," which was extremely rude and unprofessional. She also made comments about calling security if she had to repeat herself, which felt more like a threat than customer service. It is very disappointing to see such a nice establishment damage its reputation because of poorly trained and unprofessional staff who clearly do not know how to communicate with guests or provide proper customer service.

I was sooo excited to take my engagement photos at this beautiful resort Joe was incredibly sweet…read moreand welcoming, and the property... WOW absolutely stunning! I had been searching for those dreamy brown Spanish doors, and these were beyond perfect Such a magical spot for photos! Thank you so much, Joe, for your amazing hospitality

We had a wonderful experience with this wedding venue. The property is absolutely gorgeous and…read moremakes for an unforgettable setting. Everything is well-kept, scenic, and perfect for photos and events. Joe is a gracious host who makes you feel welcome right away and is genuinely helpful throughout the process. You can tell he cares about the property and about making sure guests have a great experience. If you're looking for a beautiful wedding venue with a warm, attentive host, this is definitely worth checking out.

Pleasant place to spend a few days. Nice pools, pleasant staff, well appointed rooms and good…read moremaintenance of facilities.

I have spent many family vacations in the Palm Springs/Palm Desert area. This is my first time at…read morethis resort. On our second night, we decided to order food by the pool. Not only did the food come out wrong, the staff was not helpful and questioned our ability to read the menu. When we approached the pool bar staff as directed, the bartender basically threw his hands up and told us it's not his problem and to go see somebody else. Restaurant eventually fixed the issue but not a great vacation experience. I don't recommend staying here if this is what is to be expected of their customer service.

The staff here at Santiago Resort are some of the finest in town. The property is impeccably kept…read moreat all times. Our stay for a couple of nights around his birthday was fantastic, Rick was even able to find us a room on the first floor to accommodate us during our stay...Thanks Rick :0) This place never disappoints! We're looking forward to our next stay

Santiago is, without question, the best resort in this category--full stop…read more It's classy, impeccably clean, and the staff has mastered the rare skill of making every single guest feel like the most important person on property. I'm not exaggerating: I was chatting with other guests in the hot tub, and one of them said he felt like he was their favorite guest. I immediately thought, "Wait... I thought that was me." Then we realized we all felt that way--and we just laughed. That level of hospitality is intentional and truly impressive. The breakfast? Next level. Nothing about it is basic. The overnight oats alone deserve their own fan club. I pretend to feel guilty going back for seconds... and sometimes thirds... but trust me, the guilt fades quickly. If I had to say anything negative about Santiago, it would only be this: leaving hurts. Every stay, I make new friends I miss, and I always leave feeling like part of the Santiago family. A few well-deserved shout-outs: * Kent -- absolutely phenomenal. I hope the owners understand the gem they have in him. * Rick -- kind, genuine, and always makes you feel welcome. * Robert -- consistently goes the extra mile to make our experience perfect. Santiago isn't just a resort--it's a magical experience that keeps pulling you back. I can't wait to return.

11/10 Accommodations are insanely gorgeous and feel like an…read moreenormous escape from the world. You immediately feel transported to a foreign place upon entrance (except no crazy travel to get there huge perk) the food is of course outstanding like an absolute dream. Property itself is very intimate and the main area quite small yet private. No spa amenities but the pool gym yoga pavilion are lovely and I highly recommend the meditation and sound classes. Staff were exceptional which is hard to find these days- know you personally almost a butler service. Cannot wait to go back probably my favorite domestic US hotel ever

We arrived last night around 5 PM and are staying in a two-bedroom villa. We had dinner after our…read morearrival. I will provide a complete review on Saturday when we check out. - food - services & classes - services - room - comfort - amenities - water temperature - bath, shower and toilet room - walking closet - patio - privacy - grounds - in room TV's and programming - in room snacks and drinks - room service

Real nice Hotel, with many activities that the hotel has to offer for families. Clean and pricing…read moreis very reasonable. Lower area lobby is great with food options and drinks at the bar. Huge TVs for sports games showing, and a cool arcade for the kids up above. Reason for my rating of 4 out of 5, we constantly had a problem with our keys deactivating, several times we had to go down stairs to activate them again and again. It's a family hotel so there's a lot of children, with that being said children are running around halls and floors causing rumbling throughout. Sometimes relaxing in your room may not be possible due to noises. The coffee shop was definitely a plus, the downside is the employees are not patient and good service depends on if they are tipped. Cava was great and customer service and food on point! We will be back regardless of small issues, hopefully the hotel can fix these issues for a 5 star next time.

Super chill spot! Check-in was a breeze, staff was friendly, and the views are awesome. They offer…read morebreakfast, and you can even order the night before, which is pretty convenient. I had a breakfast burrito and it was good, would've preferred fries or tots instead of chips, but still tasty. The place has a golf course, a cute pool, and tons of restaurants and amenities, so you really don't have to leave if you don't want to. Perfect spot to relax and enjoy the scenery.