I really did like this hotel. You may wonder then about the low rating. Here's the deal.
I think if you're paying a fairly high nightly rate AND a nightly destination fee, you should get daily housekeeping, and if you're not getting that (which you can get for a fee, see below*) then you should have so much toilet paper in your room, there's no way you could run out. No one wants to have to ask for another roll when you gotta go.
I also feel if your paying that destination fee, then the pool area should not have a sign that says "1 Towel per person". I admit, they didn't enforce it, but come on... Also I think the water jugs by the pool should be so loaded with ice and refilled so often that you can drink as much as your body needs. Hot stale water by the pool is no fun for anyone.
I also don't really get the $250 charge for the cabanas. They aren't that great! No loungers, so the cabana renters end up using the other chairs by the pool when they wanted sun...and there aren't enough of them in the first place.
Food and drink service by the pool was great, but they needed more help. The poor girl did a great job, but it was hot and there was a lot of orders being placed. Tacos & margaritas, chips & guac were delicious.
The room itself was great. Minimalist, very clean, bed is comfortable. So odd that there is nowhere to put your clothes or luggage. There's a bench area where we ended up putting our stuff, and a few places where you could hang a couple things. Loved the balcony.
I don't know if I'd go back, unless it was an absolutely fantastic deal.
(I am appalled that these charges do not include the bathroom)
*These charges are per room not for the whole unit and does not include bathroom.
A la carte housekeeping 1 BR
$35.00 plus tax
A la carte housekeeping 2 BR
$65.00 plus tax
A la carte housekeeping 3 BR
$95.00 plus tax
A la carte housekeeping 4 BR
$135.00 plus tax read more