It took 2 weeks for the initial report, and apparently 4 months for a quote on repair. Which I have…read moreyet to even receive. I was charged $750 for a sweep and them to tell me none of it works and doesn't even pass code. i don't believe anything they say, I've got contradictory information several times throughout the process, they wanted the initial 750 and could care less about anything else. I will not recommend this company to any of my clients.

What a scam. Their tech couldn't fix a pellet stove issue in 2.5 hrs and $584 that we fixed…read moreourselves in under an hour. All that was needed was for the auger tube to be cleaned, which the tech said he did, but didn't. Once we cleaned the tube ourselves, the stove worked fine. After asking for a refund once we fixed it ourselves, the company said no, but we could credit the money towards a new $20k+ stove. Take your business elsewhere, these guys a scams.

Last year I purchased a pellet stove from Home Depot. It had the ability to hold three bags of…read morepellets after installation. The thermostat that they put in would not work. Then the machine kept blowing fuses. They had promised to cleaning at the end of the year, then said that I had had too many service calls because of user error. If user error is trying to turn on your pellet stove I guess I'm guilty. The company made promises that they didn't keep. They said they made multiple visits. Some were for another pellet stove, I would not purchase anything and would warn anyone to really get your fax. They told me that my stove was an entry-level stove and that my shop was unfinished, though it is insulated I had a cheap pellet stove That would heat the place better than my new machine anybody who doesn't stand behind their promises or what they do should not have a high rating in business. Be careful when dealing with this these people

Excellent experience!…read more What professionals! Jovanny, Xavier and Miguel did amazing work installing my Heartstone Mansfield stove and I am so grateful! Thank you.

Amazing Customer Service, kind and friendly. They always welcome me and my clients into their…read moreshowroom and go above and beyond every time. Jeff and his team are the only people I will work with in Western Colorado when it comes to looking for fireplaces.

I reached out to Woodstove Warehouse because of issues with our fireplace. The pilot light would go…read moreout from time to time and if successful in getting the fireplace to come on, it was but seconds when it (and the pilot light) would go out. Within two days, Chris, their "ace" service person was at our door. He determined that the connector to the pilot light was loose - a potentially dangerous situation. He meticulously looked at each and every connection, tightened what was loose, cleaned the inside of the unit and put the fireplace back together. The work was done in a meticulous manner, quickly and efficiently. Chris even insisted on cleaning the inside of the glass screen (which in the past was my job). Well, all is good and the fireplace works perfectly! Could not ask for more nor recommend them more strongly. One doesn't find companies that work as quickly, efficiently and meticulously as was our experience. Their phone number is etched into our contact list -- we are very appreciative. Joe -- a very satisfied customer.

Save yourself a lot of aggravation and call someone else. Came out a few months ago to fix a bad…read morepilot light assembly that they installed. I was told they were gonna call me back to see if it was under warranty. They never called me back. Called them recently to come out. They made an appointment with me for today at 3 to come out and fix the fireplace. They never showed up and they never called. and how convenient they don't answer the phone when you call them.I took four hours off of work which cost me over $250. Lots of aggravation, big expense and still My fireplace doesn't work. Do not use these people at all! They seem super nice at the phone until they don't show up or call you back.

No call, no show. I initially met these folks when I needed…read morea part for our gas fireplace. They found the part and charged a reasonable price for it. I liked them quite a bit and made an appointment to have a tech come out and do some repairs and pre-season maintenance on our HVAC system. I booked the appointment well in advance. The day and time of the appointment came and went with no technician. Two calls to their store went unanswered and unreturned. As I said earlier, nice folks, but I will not be doing business with them again.

The Intrepid wood stove we bought arrived on time and in great shape and we were notified promptly…read moreregarding the arriving. They even agreed to keep it for us for a whole month until we were ready to take delivery. We asked many technical questions about installing and venting and safety and Jason patiently responded to all of them and now we can rest assured that our wood stove will function optimally for years. I highly recommend buying from Fireside

From the owner: We provide an impressive line of quality stoves, grills, masonry products and more! Our large…read moreinventory will insure we have something for everyone, and if we don't, we will do our best to find it. Our showroom has gone through numerous upgrades to make your buying experience the best it can be.

A man from Genesis Appliance Service came out to look at my oven. The temperature kept dropping. He…read moreordered parts, and I paid him $587.00 to fix the issue. He replaced multiple parts, and shortly after, my oven still would not hold a temperature. I called him, and he said he would get back to me once he had an idea of what the issue might be. I reached out a second time, spoke with him again, and he said he would get back to me. He never did. I reached out a third time and spoke with his secretary; she said he would get back to me, but he never did. This incident happened right before Thanksgiving. We gave him grace because of the holidays and hoped he would make it right, but he never did. Today, we have never heard back from him, and we would have been better off taking that money and purchasing a new stove. We were just trying to support local businesses. Save yourself the time and money, and purchase a new stove instead of going through the waste we endured.

The tech William asked my wife unprofession questions and was caught in our in our bedroom and when…read moreasked if he needed help and why he was in there he didn't answer and shook his head real fast over and iverd real fast in form of NO. He also then was in hurry to finish the job. He was late and I heard him talking on his phone arguing with someone. I think his name is William. They are some very dishonest people and crooked in my eyes.

Dave was super friendly, reliable, & had great prices. Sadly I heard from a neighbor that has…read morepassed away in the winter of 2021. I think this company has gone out of business, no one answers their phone any more.

Dave's Chimney & Stove has been cleaning my wood stove chimney since 2009. He is always neat and…read moretidy and never leaves any soot tracked around. He replaced my faulty wood stove with a great Quadrafire over the Christmas holiday 8 years ago and I have had him back ever since. He even showed me where the previous home owner did not safely install the flue pipes and fixed it for me. I have Dave installing a second wood stove in my art studio now. I highly recommend him as he is dependable and knowledgeable.

ALL reviews are negative. They are a block from my house but I…read more will never call them. Their yard/shop/house is....a mess.

TJ along with Pete Gleason were tasked with installing a new swamp cooler. I had inadvertently…read moreordered a side unit instead of downdraft. Pete negotiated a return with Home Depot, but the unit is for a 2000 sq ft dwelling, mine is 980 sq ft. I am a disabled widow, I was 78 at the time, now I am 80. The cooler never worked, now it has to be replaced at great cost to the right size. The water from this unit ruined the roof around the unit, as well as throwing water all over the inside of it, rendering it useless. If I could sue them I would. Do NOT use this company, especially if you are older like me. They will not do a good job and they will take advantage of your situation. Trust me on this.

Worst customer service I have ever seen! I have left voicemails and sent numerous emails. All have…read moregone unanswered.

This used to be just a small local business but it changed and along with that change came much…read morehigher prices. I was charged $75 twice just to come to my house. The first time to come out and tell me what I had already told them and the second to put the part in ... even though they said they would be on my area for other services that day. Won't be using them again.