Well, this is our 3rd time with issues at the Gen De Gaulle location and we finally done. Every time we are there and it's empty, we have the worst service. we walked in yesterday to get a quick lunch to take home. there were 2 other people inside but they were eating and no one was waiting. There was a large sign by the door advertising the French dip WITH AU JUS. The first time we ordered this off the menu they forgot the au jus, which is the whole point of the sandwich. This time we ordered, and they usually have a spinner with all the types of toppings available. It's no longer there so I asked if there was a list somewhere I wasn't seeing. He said no but he could read them all off to me. I said sure And after awkwardly going through the huge list of toppings one by one and either yes or no from me, my sandwich was ordered. My husband ordered the French dip with au jus- excited since there was actually a large display for it, so he would get it this time. Again, no one waiting and 2 guys working the line. We waited easily 15 minutes for 2 sandwiche. handed us the bag and we checked for au jus. None. I asked if we could get the au just for the French dip. "Oh yeah, we ran out." I'm sorry what? it's literally early-mid afternoon and you're out? And you didn't think to tell people ordering the specific sandwich that comes with that, that you didn't have it? I told him that was the whole point of the au jus sandwich. He said "yeah we don't have it. Do you want a cookie instead?" Wtf. A cookie? No, I told him that we didn't want that sandwich if it didn't have half the component. One guy said they couldn't replace it. I explained that it was their fault and they should have told the paying customer at order time they didn't have it. OR crazy idea here, even during. It's an easy pivot to switch toppings for a new sandwich. I asked again saying we didn't want what they made and finally after saying it a few times, one guy said fine I guess we will make one. My husband was so done, this already took them 15 minutes to make and said he wasn't waiting on them and he was so angry. Twice now he's tried ordering this and no au jus. The employees here 90% of the time need major training in speeding up and also customer service. Being efficient and friendly goes a long way. This location absolutely is suffering in that area. read more