1. Fire Extinguisher

0

Nampa, ID

Fire Extinguisher

5.0 (1 review)
Closed • 8:00 am - 4:30 pm
Updated a few days ago

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Response time

30 minutes

Response rate

100%

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5 years ago

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ADT Security Services - Always there.

ADT Security Services

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I've had ADT for over 20 years; it was great at first, but the customer service and website are…read morehorrible. I've tried all day to log in to my account but haven't been able to reach technical support. I tried chat; they couldn't help. I called in to customer service and got an AI. I finally spoke with two different people in the Dominican Republic and asked to speak with someone local or a top-level supervisor, but I had no luck. They are charging 2 seperate credit cards, but it doesn't show up on my account. I told them I wanted to cancel, and they said I couldn't because I still had 3 years left on the contract, with no regard for the fact that they have been double-dipping for months.

I called ADT (Friday evening) to arrange an appointment to meet with a technician to discuss a new…read morehome security system in the Boise area. I explained to the lady that i already had 2 ADT systems at other properties I own and was very satisfied and this is why I was calling ADT to handle my 3rd property. The lady asked many questions regarding the size of the home, how many exterior doors, etc. She could not book an appointment until I provided a credit card number, that would not be charged unless I had the security system installed. After about 11 minutes she was unable to get her system to respond so she could schedule an appointment. I politely said that I needed to move on with my evening and that I would phone back during normal business hours. The next day (Saturday), out of the blue I received a text from John asking if I wanted to proceed with a Monday appointment. I never scheduled anything. John explained that he was the one who handled my area, and if I were to call back the local number I'd be transferred to a call center in Atlanta of Florida and the call would be redirected to him and that the local office has no one in it. I explained to John that I wanted a consultation to get an opinion of where the different security devices should be placed and for us to have a discussion. John explained that to be efficient, they want to install the security system the same day as the consultation. I said that I would call the main local office on Monday and schedule an appointment. John kept explaining that calling the local office would do me no good and said, "I am going to cancel your ticket and you have a nice day" and he then hung up. Based on this, I can see why ADT has all 1-star reviews. I believe ADT is a first class operation, but not in the Boise area. I highly suggest selecting a different company if you are in the tri-valley area.

Fire Extinguisher - fireprotection - Updated October 2026

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