Been a customer with them for about 10 years. Started the cancelation process only to be notified…read morethat I'm in a 5 year contract. When we upgraded our panel 2 years ago we unknowingly signed a contract for 5 years under the impression we were signing for the new equipment. The only way to cancel is to pay out the remaining years of the contract. Don't sign anything and never give them access to auto payment.

A month later, and I get an invoice. So I had to call to ensure my stuff is cleared regardless of…read morebeing reassured that it was when I spoke on the phone with Zach on 4/1. While I did receive a refund for the bill not supposed to be charged on April I had a feeling something like this would happen so I asked my bank to block charges from this company. 5/9 This morning I spoke with Norma who cleared the invoice that remained there and ensured that I wouldn't be notified any longer. Let's hope that is so. Again, while in the intention is that jobs are completed and to provide customer service, it seems this company has a tough time completing that. It's truly unfortunate because they have potential to do so but based on my own experience and reviews that precede me, it isn't a priority to improve the customer service they provide to be seamless and at the very least, THOROUGH. Shame. Attached are photos of my correspondence. As someone who's moved off island already and took care of business early on to prevent this, this truly shouldn't be happening. I did my part. DO BETTER. Please. This is a sign from here on out to just stick with Ring and avoid using headache private alarm companies such as these.