They do PASSPORTS here. Place is clean. Workers are friendly. Right next to the Farmers Market and…read moreFire station.

Easy access at Lihue post office. There's no lot parking but plenty of street parking. Staff…read morefriendly and helpful.

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

A month later, and I get an invoice. So I had to call to ensure my stuff is cleared regardless of…read morebeing reassured that it was when I spoke on the phone with Zach on 4/1. While I did receive a refund for the bill not supposed to be charged on April I had a feeling something like this would happen so I asked my bank to block charges from this company. 5/9 This morning I spoke with Norma who cleared the invoice that remained there and ensured that I wouldn't be notified any longer. Let's hope that is so. Again, while in the intention is that jobs are completed and to provide customer service, it seems this company has a tough time completing that. It's truly unfortunate because they have potential to do so but based on my own experience and reviews that precede me, it isn't a priority to improve the customer service they provide to be seamless and at the very least, THOROUGH. Shame. Attached are photos of my correspondence. As someone who's moved off island already and took care of business early on to prevent this, this truly shouldn't be happening. I did my part. DO BETTER. Please. This is a sign from here on out to just stick with Ring and avoid using headache private alarm companies such as these.

Been a customer with them for about 10 years. Started the cancelation process only to be notified…read morethat I'm in a 5 year contract. When we upgraded our panel 2 years ago we unknowingly signed a contract for 5 years under the impression we were signing for the new equipment. The only way to cancel is to pay out the remaining years of the contract. Don't sign anything and never give them access to auto payment.