Hot water heater broke. Water everywhere. In a panic I call this company. Reviews are few, but…read morepositive, so I felt ok. They show up with one (broken) sump pump and no hose. Instead of focusing on the gallons of water flooding the basement, they pressure me into signing a contract for all restoration work. Don't need to get into the details, but it was a strongly worded non-consumer friendly contract. Then it is apparent that one of the workers doesnt know how to use the broken sump pump they brought over. And even worse, he is inebreiated and REEKS of alcohol. I asked them to leave. This morning I noticed that they had undone the water hose to the washer, so even more water damage for us to clean up. Go with servpro!

I rarely submit reviews but I feel the need to comment on this company. I can't respond on how I…read morelike this company because we did not hire them. I got 3 estimates to remove mold in our attic. One was $1,875 the second was $1,683 and NE Remediation Services was over $8000 ! Somethings wrong there for sure ! The woman that came really did not seem knowledgeable. There was no explanation of what they were going to do or how . She didn't even walk around the outside of the house and in her report she said we had no sofit vents. WRONG ! We certainly do. They may do good work but we certainly will never know. For a $6,000 difference I would definately not recommend them.

We,Gale and John C, felt it was the right thing to do write this review to send our thanks for a…read moregreat job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house.His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

They helped make the best of a bad situation. I had flooding in my basement. My insurance company…read morerecommended them for the remediation work. They were easy to work with, had excellent communication, and got the job done quickly. Very responsive and professional.

This team delivers in responsiveness, communication, knowledge, thoroughness, reassurance and work…read moreethic: Amanda, Cody, Noah. Led by project manager Anna-Vi, what felt like an overwhelming basement water crisis soon felt solvable, manageable. Thank you!

DO NOT HIRE THIS COMPANY. if I could rate them lower I would.They did mold removal in my attic…read morebefore I bought the house. 1 week living there the ceiling collapsed in my sons closet. Water leaked through the floor all the way down to my main floor. I went up to the attic to inspect where the water was coming from. Turns out one of the pcp pipes came apart from my central air system In the attic. There was no issue with the piping during inspection just a few days before. I even went up and inspected the attic myself. And no way it just came apart on its own being professionally installed. My guess is that somebody stepped on it or kicked it on accident and didn't notice it was apart. Either way, the company left damage within the home which will cost us to repair. Alongside the fact that my son has asthma and a mold allergy. That being said another mold remediation company will need to come out to ensure the leak hasn't caused any mold growth. Ive been calling the company for two weeks every day been giving me the run around saying the owner greg isn't in the office today and to call back on a different day. They took down my number and email multiple times and stated that he would reach out. Now that they've run out of excuses, the office manager states to "respectfully stop calling the office. This is between you and Greg. Greg sent you an email". With no email in sight and ZERO communication from the company owner, it's become very evident we're being blown off. They claim in their website to be fully insured but apparently don't care enough to use it to fix their wrong. With all of that being said, do hire them if you want to hire another remediation company along with having holes in your ceilings repaired.

Needed mold removal quick in order to sell a house. Based on reviews I called and Randy was at the…read morehouse in a matter of a few days to access the job. I received a fair quote the next day and the job was accomplished within a week of my initial call. The team of Jacob and Savannah finished within 2 hours and cleaned the work area thoroughly. I couldn't have asked for a better experience. I can't recommend this company enough! Fantastic! Thank you!

When even Mother Nature has had enough rain outside and shares it internally, Tyson and his crew…read moregot you covered! During the significant rain event last Friday our entire commercial building lower level flooded. I contacted Tyson and he was in my office within 30 minutes, assessed what needed to be done and dispatched a crew for immediate remediation. The entire crew worked seamlessly together and had all carpets suctioned, fans running and bathrooms and kitchen areas professionally cleaned. There is no one better in the business. Thank you to the entire Team!

Hi highly recommend that you call James for any water damage needs including level 3 water…read morecontamination. James is a credit to his profession with his knowledge, expertise, patience, and his willingness to remain available for any and all questions before, during, and after the job. He is courteous and professional, and responds always very promptly. Communication is so important and James sets the bar high. James gives excellent service and customer service, and always puts the needs of his customers first. I could not recommend Servpro of The Lakes Region more highly.

From the owner: SERVPRO of The Lakes Region, owned by Gregg Rouleau, proudly serves Laconia, Belmont, and Franklin…read more With almost three decades of dedication and commitment to our community, we strive to help those in need. From restoring waterlogged or fire damaged homes to contributing to the local food pantry, we are always ready to pitch in. Our employees are certified in Water Damage Restoration, Applied Microbial Remediation, and other fields to ensure that we can restore any property with a mold infestation, flooding, or other problems. We work with insurance companies and accept credit cards for your convenience. Our affiliations include the Better Business Bureau, Lakes Region Board of Realtors, and Lakes Region Chamber of Commerce.

Our neighbor's AC water leaked into my parents' unit and there was mold in their unit. The boiler…read moreunit is very small and not easy to navigate. Tim had his team come out and everyone was very professional and kind. The first crew came out and took out the ceiling and some walls. For the last part of the walls affected by mold, Tim sent Angel. We were worried that part of the moldy wall which was behind the AC unit wouldn't be accessible and we would have to incur thousands of dollars to have an HVAC company come out to move it, but Angel was able to take care of that portion of the wall without having to call out a HVAC crew!! Thank you to Tim and his crew - Hector, Frank, and especially Angel Pascual - who is truly a Godsend. Now after over three weeks of this grueling ordeal, we can say the mold issue at my parents' home is solved!

Beware of this business!! ServiceMaster Restore completed…read morewater damage remediation on ~200 sq ft of my condo in summer of 2024, but the process took 4 months for what should have been a simple job. They failed to perform work they billed for, which led to mold growth, and it took another month for them to return and fix their mistake. Over a year later, they are now demanding payment without providing an invoice for insurance or me to review (neither an Xactimate or TradePro estimate for $10K of work), while threatening interest charges and property liens. Despite advertising that they work with insurance companies, they refused to coordinate with mine. Very frustrating, lengthy and unprofessional experience. I'll post again if this is ever resolved! Please note the workers were helpful and respectful of me and my property, the billing and project management process are just horrible.

Anthony is a quality installer. I had ice melt installed in my roof and gutters and he did an…read moreexcellent job and cleaned up afterwards. I would recommend him for any type of roof or maintenance work around your house.

Anthony did a fine job trouble shooting my roof leak.He fount a siding issue I was not aware of .He…read moreremoved the siding and found no sheathing at the top of the window.He sealed and replaced the siding and sealed the top of the window.Did a great job.I plan on using him for some deck work.

One of the biggest mistakes my wife and I made when our house in the White Mountains suffered…read moremajor, sever water damage impacting all floors, appliances, walls, etc. was NOT to hire SERVPRO to perform the mitigation (cleanup) services as part of the overall repair process. No, we made the mistake of using one of their competitors who took +5 visits over 2 months to complete the task. However, once that headache was resolved, we did make the RIGHT DECISION to partner with SERVPRO to complete the repair portion of the process and thank God we did because we had the privilege of working with Mr. Gordon Brown, General Manager; SERVPRO. From the beginning, Gordon took the time to insure we had a clear understanding of what the repair process entailed including potential "surprises" that might arise given our particular situation and his vast knowledge and experience that he had accumulated over his career in the construction industry. I could go into exhaustive detail and cite numerous examples of Gordon's promptness, attention to detail, ability to delivery, and just creating a comfortable working relationship with my wife and I but I won't. Suffice to say that Gordon Brown was the major reason why we are now avid SERVPRO clients and will recommend them to all our friends. My only regret is that I did not meet Gordon before we started the mitigation portion of the project! Thank you Gordon, Best, Frank N.

We had a "puff back" when our oil furnace exhaust collapsed leaving a fine layer of black soot…read morecovering the interior of our home...there were even black flames of soot inside the dryer that had come through the back exhaust...! Another words, it was everywhere... Every crack and crevice... Well, can't thank Jake and everyone at Servpro of Wyndham and Windsor counties -- Truly made it like it never happened. The house has never been this clean and it will never be this clean again! Thanks again! Lorraine

I had several pieces of upholstered furniture ruined with tire tracks during a recent move from MA…read more I called on the chance that they might be able to get some of the staining out. They managed to make all three pieces look like new! I couldn't be happier. They took their time and were vey professional. In addition, they were very reasonably priced. I would highly recommend King of Klean and will definitely use them again in the future.

They were responsive, did a great job on the carpets and communicated very well. Dependable,…read morereasonable and responsive. Thank you!