Very bad customer service! I made an online purchase and upon further investigation I found the…read moresame items for a lot cheaper at another online retailer not a problem I thought I will just return it but if you return the items via shipping they charge you return shipping! So I thought I will take it to the store. I took the box unopened, the sales associate was stacking merchandise and ignored me for the longest period. When she finally came to the register she didn't know how to do the return she called someone then said I need to wait for her manager and walked away. I waited 15 more minutes. When the manager finally decided to show up she couldn't return them either! When she finally figured out how, she said it will be a store credit! I wanted a refund and not credit for overpriced junk! Besides they were unopened toys not jewelry! The reason she gave was because I made my purchases via money wallet app and they don't give refunds only store credit. It wasn't the refund policy but how they treat people! No greeting no apologies no manners! If I could give zero stars I would! I'm not the kind of person who would waste my time writing negative reviews unless it's really an unpleasant experience. I'm never shopping from them again online or instore. I can't wait for the class action lawsuits start dropping on them because of their unlawful policies. I hope they will go out of business!

Kudos to the Claire's located in Ross Park Mall. This store is compact but they make good use of…read moretheir space. Towards the rear of the store there are 2 large clearance bins and in walls of the stores are filled with earrings, necklaces and various hand bags and accessories. I really like taking my tween sister to Claire's and letting her pick something out for herself. Almost everything is less than $20.00 and they have great sales like buy two of something get one free.

American Eagle Outfitters is a chain store that sells women's and men's clothing and accessories. I…read moreoccasionally shop at this particular location in Ross Park Mall. As I shopped around the store, an employee greeted me. I thought that the selection of women's clothes was decent. I found two articles of clothing, a shirt and a pair of socks, to purchase. The checkout line was long, so I waited for several minutes. The cashier correctly rang up my transaction, and she said thank you and told me to have a great day. At home, I thought that the shirt was large and unshapely and that the socks fit well.

The absolute WORST customer service I have ever experienced (specifically dealt with Libbeth and…read moreMolly M on the Customer Service team). American Eagle has recently changed their return policy (nothing like it used to be), and I was out of the country on my honeymoon in the window when my order was to be returned. I called immediately when I got back from my honeymoon to explain the situation and got the runaround from several Customer Service Representatives that they were "looking into it" and they would get back to me. I never received a phone call back and instead, had to turn to leaving feedback on their app in order for someone to even respond to me via email. That's when I spoke to both Molly and Libbeth (via email), and they let me know that they couldn't find any calls or indication that I spoke to anyone over there. They said several times that they were unwilling to help me return the items and suggested that I go sell the items on Poshmark or Plato's Closet. They also said that they would not escalate the issue to a supervisor because there was no one beyond them that would be able to help. This is so disappointing coming from a loyal customer for the past 10+ years and it seems like they care more about their new "policy", versus working with a customer to try to arrive at a solution. I will certainly be taking my business elsewhere and hope everyone else does the same!

This Kid's Foot Locker is actually pretty decent…read more They have a good selection of kid's shoes from newborn to big kids. They carry everything from Air Force 1's, Jordans, Dunks, Air Maxes, New Balance and much more. They also carry kid's athletic clothing as well. On the back left wall is the clearance shoe section. You can always find a pair of shoes for your kids on sale for anywhere from $9.99 to $39.99.

Did not have enough inventory available for the new Jordan shoes that just came out. Shoes and…read moreclothes are a little overpriced. Good customer service.

5 Star Customer Service. Manager Matt is the most knowledgeable manager when it comes to shoes…read more When I travel I always wait to buy shoes here also they have a great shoe club with lots of discounts. They had some great Black Friday deals the only place I buy shoes

Old Navy is a retail-store chain that sells clothing for women, men, girls, and boys. This…read moreparticular store is in The Waterfront shopping center. I occasionally shop at Old Navy, mostly for women's casual shirts. The quality of the clothing is OK, and the prices are low to moderate. During my most recent visit, this store had a full selection of clothing for all genders and ages. I saw sale signs advertising 30-50% off that made most merchandise reasonably priced. One recommendation for improvement is to organize the clothing racks. When I was looking at racks of women's clothing, I was in my section for size small, but sizes of medium and large were mixed in. Otherwise, the employees did their jobs.

This Champs retail store is in Ross Park Mall. It carries men's, women's, and children's shoes,…read moreclothing, and accessories. During my most recent visit, I felt very pleased with the employees' customer service. All employees greeted me, offered assistance without being pushy, thanked me, and said goodbye. In addition, I felt fairly happy with the selection and prices of sneakers. Probably my husband and I should consider this store more often when we need sneakers.

Champs does not sell Champagne or even anything from Champaign-Urbana, Illinois. Instead, they have…read moreall kinds of Sports shoes and the like. I'd been in another Mall in Pitt at Champs a few days earlier, and they didn't have my size in the shoes I almost bought. Ten and a half usually. I stopped by here to see if they had the right size and they didn't. It's much like the other store at Ross Park, it reminds me of it in fact. It's got a lot of good stuff and isn't as overpriced as some of the shoe stores around. But also isn't by any means cheap.

This shop is a hidden gem!! If your looking to have something custom made or tailored Jameelah can…read morebring your vision to life. This shop also offers a wide selection of trendy women's, men's and kid's clothing. If you need some gift ideas she has a wide selection of natural products such as Shea butter and black soap. On a sunny day you may catch Jameelah hosting a book bag drive for the kids in her community or hosting a sock drive for the local senior citizens. New items added daily shop online or in the store she also offers drop off and pick up service during the Covid pandemic. Check her out you won't be disappointed!!!

​The fashion designer offers nice clothes, but dealing with the brand can be a headache-inducing…read more The designer prioritize her own brand which is understandable, but if your expecting assistance with your brand, do not expect a positive experience. Lack of communication, on professionalism , and a lack luster of caring to help other brands. The designer should just stick to focusing solely on her brand and not even offer to help other brands. Refunds are also are unlikely even when designer wrong.

This Dick's Sporting Goods is a chain retail store that recently opened and sells merchandise such…read moreas sports equipment, exercise equipment, clothing and shoes for adults and children, etcetera. When I shopped here, the store had a very visually appealing interior design. However, the store sold only some women's merchandise and significantly more men's merchandise. I felt most interested in shopping for myself, so I did not feel thrilled with the small selection of women's clothing and shoes. Furthermore, some of the prices were higher than what I wanted to spend, and employees did not interact with me much. On the plus side, this store had multiple dressing rooms so customers did not have to wait to use them. And the departments for golfing and baseball looked like a decent size.

Employees are not very friendly or outgoing. When I buy a $350 bat it would be nice if the…read moreemployees didn't act like I was bothering them.