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    Fine Motors

    1.0 (1 review)
    Open 10:00 am - 7:00 pm

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    2 years ago

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    Honda Of Thousand Oaks - My dad with his Keys!!!

    Honda Of Thousand Oaks

    (664 reviews)

    My last two cars were Hondas from Swickard T.O. Service…read moredepartment excellent, leasing experience professional, speedy and very affordable. Thanks so much again.

    Poor customer service and overcharge. All seemed good for an appointment for a fuel pump recall on…read morea 2019 Odyssey minivan. I was told the only requirement was the gas tank needed to be half full. I left my van and got a loaner car - Heidi said that since the loaner gas gauge was at about 3/4, that if I went below a 1/2 tank, they would charge me........and I went home. They called and said I had to come back to remove my clothes and stuff from the back seat area in order for them to replace the fuel pump recall. I drove the loaner back, moved the stuff to the wayback of the minivan and asked 3 times if cleaning out the mid- seat area was good and they said yes. I drove home and got a text or call to come back again to clear out the entire back of the minivan in order to do the recall. I came back a 2nd time and removed everything from the minivan and put everything in the loaner. That is the only driving I did on the loaner. Once the recall was done, I returned and transferred all the stuff back in the van. I get home and see an invoice for $42, with incorrect gas tank reading, saying it was at 100% and now 79%: 4.2 gallons/$42.00. Even though the odo reading on the invoice said I only drove 36 miles, mostly due to their poor communication. The CRV Hybrid gets 40+ mpg. I immediately called Heidi and asked for a refund. She initially said there was nothing she could do. When I again emailed her, she sent an email offering a $40 credit on my next oil change. I had just changed my oil and I said to refund me. No more response. I'm filing a dispute with AMEX and the dealer. Of course, it goes without saying that they recommended other repairs and their prices were roughly 2x's what they cost locally.

    Fine Motors - usedcardealers - Updated May 2026

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