Fantastic experience at Lexus of Thousand Oaks!! GM, Adam Chirchick, Kimberly and the rest of the…read morestaff were exceptional!!! They listened to what we wanted, found the exact car and we proudly drove it home!! No games, honest, and a truly pleasurable experience!! We'll be back again for our next car!!

TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

I don't typically write negative reviews, but after our recent experience purchasing a car from…read moreWestlake Hyundai, I think it's important to share for others considering buying here. Our first visit felt surprisingly cold and disorganized. We waited several minutes before anyone acknowledged us, and the overall atmosphere lacked the attentiveness you'd expect when making a major purchase. We were eventually paired with Zach and explained our interest in the Hyundai IONIQ 5. He first showed us a lower trim model that we immediately expressed wasn't a fit. We were then shown and test-drove the Limited trim, which we really liked for its specific features and options. Most of the follow-up happened over text, which was perfectly fine, but this is where the experience went wrong. During one exchange, I mistakenly referred to the trim as the "SEL" after researching multiple vehicles online and previously owning a VW where SEL represented the top trim. However, I also clearly described the exact features we cared about, features that were ONLY included on the Limited trim we had test driven. At no point did Zach pause to verify that we were purchasing the vehicle that actually matched those requested features. While I fully acknowledge my mistake in referencing the trim incorrectly, I also believe a salesperson's role is to guide the process carefully and ensure the customer is getting the vehicle they intended to buy. We proceeded with financing, paperwork, and delivery, assuming we were receiving the same trim level we had driven. When the car arrived at our home the next day, we immediately noticed several key features were missing. What stood out most afterward was the dismissive response and lack of accountability once the sale was complete. I later spoke with Moe, one of the sales managers, hoping to find some form of resolution (even if it required additional cost on our end), but was ultimately told there was nothing they could do. Mistakes happen, and I understand that. What disappointed us most wasn't the mistake itself, but how little effort was made to resolve it once it became clear there had been a disconnect between the car we test drove and the car we received. If I could go back, I would not purchase from Westlake Hyundai again. My advice to anyone considering buying here: verify every trim, package, and feature yourself in writing before signing anything. Yes, the salesperson should be accountable and helpful to do this, but that wasn't our experience. Once the paperwork is complete, the customer experience changes very quickly. I gave a single star because of a positive experience with Mike in finance (who was kind, considerate, and supremely helpful) and for the vehicle itself, which is alright. Given our experience, we won't be returning for service or any additional dealings and will take our business elsewhere.

've been calling the service department for three days. Prior to this year I would have given…read moreWestlake 5 stars. Now it is impossible to get through to the service department. Repeated prompts, AI on the website and no responses. AWFUL. Taking my service needs elsewhere. To whichever Westlake team member(s) responds to these reviews... It seems you only respond to the positive reviews. It demonstrates disingenuity to not address the unfavorable reviews and reinforces the negative impressions relative to the lack of responsiveness and appropriate customer service. Feel free to contact me! I used to think you all were the greatest. It is a shame to reverse a customer's experience.

The last time I purchased a vehicle was in 2009, so I became anxious and apprehensive knowing it…read morewas time to look for a new car that was more reliable and not in need of a multitude of repairs. Larry Gootkin at Mercedes-Benz of Thousand Oaks transformed what I had been dreading into a genuinely pleasant experience. From the moment I made contact and started working with him, Larry was effortlessly amiable, personable, and easy to talk to. From start to finish, he made the entire experience feel relaxed and stress-free. Buying a car can sometimes feel overwhelming, but Larry made the process simple and efficient. One of the things that stood out to me most was a small but incredibly thoughtful gesture. Before I traded in my old car, Larry offered to take pictures of my mom and me with it so that I would have a memory before saying goodbye. Trading in a car that you've had for nearly two decades can be an emotional experience, especially when you have so many memories attached to it. I really appreciated that he took the time to recognize that and help me preserve the moment. Larry also went the extra mile after the sale. He checked in with me the weekend after I purchased my 2022 Nissan Sentra to see how I was enjoying the car. That follow-up showed me that his care for his customers doesn't end once the paperwork is signed. Overall, I couldn't have asked for a better experience. Larry never made me feel pressured, and his actions showed me that he genuinely cared about me as a person and about making sure I had a positive experience, rather than simply seeing me as another sale. That level of genuine care really set him apart. If you're looking for someone at Mercedes-Benz of Thousand Oaks who will make the car-buying process easy, comfortable, and personal, I would absolutely recommend Larry!

We initially had a positive experience at Mercedes-Benz of Thousand Oaks. When we arrived, we were…read moregreeted by the finance manager and offered water, which we appreciated. We then met Larry, who assisted us with the EQE we were interested in. He was initially very polite, friendly, and helpful, and our test drive went well. Unfortunately, the experience changed significantly once we decided to move forward with the financing application. At that point, Larry's demeanor seemed to noticeably shift. He appeared irritated and frustrated, and the way he communicated with us made us feel increasingly uncomfortable. For example, when he was requesting information regarding our employment, his response was, "No, I need the exact information." While we completely understand that specific information is required for a credit application, it was the tone and manner in which the questions were being asked that made the interaction uncomfortable. We tried to remain calm, respectful, and professional throughout the entire process, but it was very apparent to us that something had changed in his attitude. We were there slightly past 8:00 p.m., and we understand that he may have been ready to leave for the evening, but as customers who were seriously considering purchasing a vehicle, we still expected the same level of professionalism throughout the entire transaction. What was especially disappointing is that we genuinely liked the EQE and were prepared to continue with the purchase process. However, because of how uncomfortable the interaction became toward the end, we ultimately decided that we did not want to move forward with the purchase at this dealership. The beginning of our visit was pleasant, but unfortunately, the way the experience ended completely changed our impression. Customer service is extremely important when making a major purchase like a vehicle, and we did not feel comfortable proceeding after that interaction.

Giovanni Ramirez assisted me with purchasing my Bz4x. I really appreciate the time he took to make…read moresure I walked out with a great deal! I highly recommend his salesmanship and service. Thank you, Giovanni!

We have just had a great experience with Thousand Oaks Toyota…read more Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota.

I ultimately didn't purchase a vehicle from Rusnak Volvo, but the customer service I received was…read moreunmatched. Mike Escoto was incredibly helpful throughout the entire process. He kept me informed about available deals, answered all of my questions, and genuinely worked to get me the best possible price on an XC90. He was knowledgeable, transparent, incredibly polite, and never made me feel pressured. Even though I ultimately decided not to purchase, I had such a positive experience working with Mike and couldn't recommend him highly enough.

They seem to be completely incompetent I asked 3 times if my…read moremaintenance was covered because I bought the maintenance agreement and they said yes then called back right before the appointment to tell me the oil change was $250 and not covered

Fantastic experience. We buy cars pretty regularly for our business and it seems dealers with good…read morecustomer service are far and few between these days. I have been lucky enough to work with Gary from Simi Valley Chevy who has been fantastic on our past few purchases. As a business owner, all I am looking for when buying new cars is somebody that can understand my needs and value an ongoing relationship. The team at Simi Valley Chevy has been transparent, welcoming, and offered great pricing on the 3 cars we have got from them. 10/10 experience. Would happily recommend them to anybody in the future and thrilled to continue buying cars from them.

SCAM ALERT -I was probably one of the easiest sales on the month for them and they fumbled…read moreeverything. The customer service was horrible, the salesmen were just going over what they rehearse and the sale manager is a joke. I walked in and said "i want to buy the Used 2016 subaru wrx, ive owned one before, i built it into a racecar with an added 150hp, in which, i did 80% of the work myself. I dont care whats wrong with the vehicle, ill buy it today, right now if the numbers line up" The first sales man kept pressing me to look at the car... "but have you seen this one?" After telling him i wanted to speak to someone higher up cuz i dont need to be sold on something im set on buying, the second salesman, Jose, says​ "the price is firm". I talk to the financial manager and he gives me excatly the numbers i wanted. Was easy money. The financial manager, Sergio had the sale, but i walked away to come back the next day with a mechanic because that seemed to easy for me to talk them down thousands. We popped the hood and that dealership is straight liars, saying the car is "certified". I was gonna purchase it before i even popped the hood. After looking under the hood, battery was leaking acid on the fire wall with massive corrosionon the terminals, oil leaks in 3 different major spots, radiator replaced, strut mounts are blown out, had a cobb accessport previously installed which alters the ECU program, and so much more. Basically, This car was beat to the last inch of its working life.... and the sales manager said it was certified by their mechanic. Im telling you right now, they are ripping you off and selling bad vehicles. I made a video out of all the problems. I still want to buy the car with the problems but im not out of spite for the staff. Furthermore, I talked to the sales manager and explained my frustrations and he laughed at me and said, "sounds like we like the car more than you do," after they had already ran my credit to buy the vehicle and everything. Im looking to buy a corvette also, i was just looking at the WRX to drive back and fourth to work. But they lost the easiest sale on that WRX and a future sale on the Corvette. Thousand Oak Chevrolet took car of me. I love my new corvette also. Dicks.

I am a customer of Wat for a long time. Jay took over his legacy a few years ago without skipping a…read morebeat of Wat's extensive expertise and great customer relations! In fact, he is superior in every way! Thank you Jay for continuing excellent service i can fully trust and my Yaris to!

I got my vehicle serviced here by Jay. It was a great experience. He used official Toyota parts and…read moregot my spark plugs, coolant , brake fluid , oil, and tire rotation done in 2 hours. Fast and very affordable compared to a dealership. He even adjusted my hand brake for free. Great guy and fast service. Please support him and his business. He's been in Simi for 30 years and did not know about him. I'll be coming to him exclusively for all of my auto needs from now on.

I had my brakes and rotors replaced. The staff is professional as I was welcomed when I entered the…read moreshop, the mechanic inspected my brakes and sent pictures with the assessment, I then approved the repair and it was completed on time. It was a great overall experience and I highly recommend Preferred Auto Centre!

Excellent communication, fast service, friendly team, and they have been in business for a while…read more.. it's the shop for all our cars and truck