I would have liked to have given Fine Details a 5 star rating but for the fact they didn't deliver on time. We had booked for a Bronze cleaning but Roberto, the manager, encouraged us to upgrade to a Silver one. We agreed and decided to leave our SUV overnight (as it now needed a four hour window of cleaning time) with the understanding that it would be finished by 10:00 am the next morning. At the agreed upon hour, we arrived to find our vehicle currently being worked on in the bay. This was extremely frustrating as we had somewhere we needed to be. Roberto apologized for the night shift's incompetence and put all hands on deck. It got completed in 20 minutes. We were also given $20.00 off for the inconvenience - but - I would have expected no less given the circumstances. On the positive side, our five year old CRV Honda looks basically brand new again and we are very, very happy with the results. read more