Owned and operated by professionals whom have been in the business quite a long time. Staff is polite and friendly and always willing to go the extra mile. This typically isn't people's favorite type of business out there but they remain professional and do their best to help resolve your problems read more

Had the misfortune having my car towed by these jacka**** and now my car is damaged. And the only thing they have to say is fill out a packet and mail it in. No apology, nothing. NOT TO MENTION THEY STOLE THINGS OUT OF MY CAR!!! read more

Zero stars if u could wen to pick up my belongings and they stole my stuff out my car

If I could give 0, I would. Jordan Smith the guy at the window with the twisted eye and bad customer service, this entity has to do better. They have no idea what people are going through to put them through more scrutiny. A shame, they steal, are rude and not helpful read more

Terrible company. Poor customer service and hidden fees. Avoid at all cost. They destroy your property and have no direct contact with customers. read more

After having my car repossessed, I returned home only to discover that several items were missing. I typically keep coins in a cup placed in the car's cup holder, but it was also taken. Additionally, I noticed the absence of two large and rather expensive umbrellas, one in blue and black, the other in blue and orange. Furthermore, my portable tire air pump was stolen as well. There might be other items missing, but I cannot recall them at the moment. read more

Whoever they have answering the phone should not be paid to answer the phone. Very rude and short with people as if she is being bothered by the phone ringing. People are already stressed out having to call in the first place. The least you could do is pretend to who empathy to someone already in a difficult situation. I get it, you probably deal with bad attitudes all day, but you are still the professional in this situation, so act accordingly. But hey, I've only been in customer service for 20 years, what do I know? read more

Final Notice Recovery changed name Metro Investigation and Recovery Solutions Clinton Maryland I read the reviews, which were horrible. The vehicle was at the Clinton location. My concern were important business posters left in the trunk. Several reviews stated this company takes personal property out of the vehicle and throws it in a black garbage bag. That is troubling for me, because the posters would be damaged crumbled in a garbage bag. I called to get clarification. The most ignorant girl answered . She was unprofessional from the moment she came on the line. Her ignoramce was confirmed after I asked for clarification on what I read. She snapped at me saying " that's what you get for reading". Wow. Reading? I told her "reading?" "People read." She then hung up on me. I called back and reached the Baltimore location. The woman that answered the phone exhibited great customer service. She advised me that some tow companies charge to get one's belongings however, they are not suppose to go through the vehicle because it was picked up that day. This tow place in Clinton charges. She also aplogized for the rude employee and said she would forward my complaint. Here's the most important thing out of my experience. Clinton is in Prince Georges County which is predominately African American. Did this neanderthal girl that works for this company assume that because she is working out of the Clinton office that African Americans are just as ignorant as she and does not read? She should be fired for her rudeness and prejudice. read more

This place is beyond HORRIBLE and needs to be SHUT DOWN!!!!!!!!!!!! The customer service is unprofessional and they talk to you as if they are doing you a favor after paying all their ridiculous fees. They need to be SUED for Every penny they are worth. WORTHLESS HUMAN BEINGS! read more

This is a horrible tow truck company. They do not do things legitimately. My car was taken off of a hospital private lot without any notification to the staff or anything. This was not a repo from my finance company either. They did not do their due diligence. I am 8 months pregnant and all my information money and everything was in the car because I had an emergency. I called and the rep laughed when I told her I needed my things and told me to call back Monday. This is not a good company at all. They are also being investigated by the hospital currently for taking a car off of private property. The only reason why there is a star is because you have to put one read more

This is the most inhumane company that will scam you out of every penny you had. They repossessed our car. We missed 1 payment after moving to a different state. They called my husband's old number. They did not even call on my number which they had and just took the car. We paid the cars entire balance off of 12k within the next few days and still could not get the car until 2 days after. When we went to get the car, they charged us extra 360 for having their workers come in on bad weather day (when there was no snow or even freezing weather left). It's their job to pay their employees not us. It's a Thursday during business hours with perfect weather and no holiday. On top of that, they only accept cash for the 360 ( which makes me think the employees are just cheating us extra $$ that they don't want to show in their taxes as this money is not something they can legally ask for. They charged us around 3k in fees for having the car repod for 3 days (and the 2 days extra they were not ready to give it back lol) yet still need 360 in cash on top of this. Our wallet with debit card is in the car they have yet they want us to somehow get them cash. They know we don't have a car. We have the money but its sick they only want cash after the 3k fees they already charged. I really pray someone has the money to sue this scam company out of business for their sick practices. I have not been able to get my medicine for days now because we would have to go there and pay cash anytime we needed help from their employees in getting our items from the car. read more