Scheduling with Junk King San Antonio Northwest was a breeze through Yelp Quotes, and the two…read moregentlemen who arrived were polite and helpful. Junk King NW seems organized and responsive. The team did arrive at the scheduled time, sending me an Enroute ETA notification beforehand. Their initial estimate was a bit higher than expected, but we were able to reach an agreement. They do have free estimates, so there is no obligation to book their services when they come out to see what you want them to haul away. (4.5/5)

The delivery was right on schedule. The communication was excellent. The price was competitive…read more Everything was just wonderful.

Great job and fast delivery and pickup. Very reasonably priced. I was treated with dignity and…read morerespect. Very proffesional

From the owner: We are a Junk Removal Company that is Veteran Owned servicing the San Antonio area and surrounding…read moreareas.

I called GOT JUNK to pick up a couch and loveseat. The man that answered the phone gave me a…read morestarting estimate of $149. He told me that since it was two pieces, the cost could be $169 dollars. He said that if I spoke with the drivers, they may lower the cost. I scheduled a pick-up between 6:30 & 8:30pm that evening. The young men arrived. They were very polite and professional. One came to me with a clip board and told me for two pieces, the price was $269! I told him what their constituent told me. They said he does that all the time and it causes problems with customers. I told him to let the guy who answered the phone pay the extra $100! I was angry that I had been lured into a pick-up only to extend the price. The driver told me he was going to take a picture and call his manager to see if they could lower the price. He walked on the other side of the truck, presumably made a call. He then told me he was unable to get ahold of his manager and offered $200. I said no! Then he said he would give me his "personal discount" and make it $180. I finally said okay just to get the furniture off my curb. If a neighbor would have called the police, I then would have had a citation fee. They took the couch and loveseat, but is cost me! I DO NOT RECOMMEND THIS COMPANY. The antics were a financial jigsaw puzzle. They take advantage of customers. Not a great way to do business. I WILL NEVER USE THIS COMPANY AGAIN. I've already been asked about their service by another person and told them to find another company for these reasons.

1-800-GOT-JUNK is nothing but a bait and switch, which is designed to get the haulers into your…read morehome and overcharge you. Online, it tells you to get a quote you have to fill out their form and instead of getting a quote with a price, the website is designed to book the appointment without showing you a price. When I dug around their website and finally did find a price, it stated that for a single item (desk) the price was $79. Initially, I had a desk and file cabinet that I needed them to come and discard and it had to be done on the date of the appointment. When the two haulers arrived, I informed them that I had gotten rid of the file cabinet on my own so the only thing I needed them for was to haul the desk away. The hauler tells me that the rate is based on the volume of the truck, which didn't seem right, but at this point I don't have access to the website and again I needed this gone that day. So after they removed the desk, I reached out to 1-800-GOT-JUNK and explained what happened and that I should have been charged $79 for the desk and I was easily charged 4-5 times that rate. I explained that if the quote was for two items, shouldn't it have reverted to the single item pricing since they only took a single item? Luckily they take pictures of everything, so I got a reply back but the reply back stated that I would still be charged over two times that advertised $79 because I was, in fact, right in that the hauler should've revised the pricing when he realized he was only taking a single item. I asked about why it's not the advertised $79 and he stated that the hauler should've disclosed the correct price at the time of the haul but that $79 is for a piece of office furniture like a chair and that there's a separate itemized price list sheet that would've had different prices depending on the desk size. Again, NONE of this is available to the general public under the pricing link on their webpage and in fact, the webpage states "starting at $79 for one small item" and proceeds to list "examples of pieces with single-item pricing" which includes "any furniture." When I explained this was extremely misleading and that it would be easy to just show the ACTUAL price list under "pricing" for transparency, the owner's reply was "I don't make the website." So that tells you the kind of people you're dealing with and what to expect - had I heard this upfront, that would've been an easy pass. But you live and you learn and the best I can do now is warn the next person.

NOT RECOMMENDED.............Complete disappointment with this service.. I had an appointment…read morescheduled appointment which was well confirmed over the weekend a few times via text. On the day of the appointment that was confirmed. This establishment was a complete no-show and also after calling a few times to find out on time status to see if they were running late. I never received a phone call back . Also reached out through their email system, which gives you an option to file a complaint or give feedback after your appointment. I have yet to see any responses to those complaints as well. At the end of the day it was a complete waste of my time to rearrange my schedule to make sure that this appointment happened so I could have move forward with another project.

10/10 would recommend. Aaron and Lamont came out today, on…read moretime, and hauled away a ton of old lament flooring, old cabinetry, and lots of decking!! They worked super hard through this crazy humid day. They kept me up to date throughout the project. We had to have a third guy come out (I didn't catch his name) because our decking material was so big and the three of them did awesome. Well worth the money! I'd use them again, for sure!

Keeping this for future use! I called minutes before they…read moreclosed, yet still picked up call. Explained my need & was given a great price (significantly below others). Got a call stating they could arrive early and they were on time. Highly recommend We Heart Junk! Thanks for all your help and professionalism!

On time, super nice and got the job done easily! After doing some research, they had the most…read morereasonable price and were so easy to communicate with. Thank you!

Roger showed up the same day that I called him and did a fantastic job for a reasonable price. I…read morewas overwhelmed with the task of cleaning out a relative's storage unit alone but Roger got right to it. It made a great difference to know that those items that could be donated would be, and the other items would be trashed. 2 hours later, he was done! I would highly recommend this business.

Came within 2 hours of contacting picked up, easy payment options, very friendly. Highly…read morerecommend!!!

I needed to dispose of a mattress and I reached out to them via Yelp. They were quick to respond…read moreand worked with my availability, they even showed up earlier than requested (which helped me out) as their schedule opened up and they kept me updated. Easy to work with and great communication, would definitely recommend!

Outstanding service and very professional, arrived on time, easy process would highly recommend.read more

What a great experience! Sometimes, it is worth it to throw money at an issue, and I am so glad I…read morefound this business to address our issue of needing to have my mom's recliner removed. I contacted this company through Yelp, but was surprised the request went to several junk hauling businesses. However, it's easy to let businesses know through Yelp you no longer need their service. Antonio from Amigos reached out right away and asked for a picture of the recliner we needed removed. The price he quoted was very reasonable and much less than another business I had contacted before his. I agreed right away and he told me the exact time he planned to be at our place for pick up. Antonio even gave me a heads up that he was in 1604 traffic (understandable), which I greatly appreciated. Despite the traffic, him and his sons arrived right on time. I appreciated that his business was a family affair and enjoyed seeing how kindly he was coaching his sons to help remove the chair. Antonio was a consummate professional and incredibly courteous. He brought a regular truck to take the recliner, but said he has much larger trucks available for larger hauls if needed. I am saving Amigos in my phone as a trusted business. I would absolutely use them again to haul off large unneeded items.

2 Amigos kept in contact with me every day. They were professional and considerate of their…read moresurroundings. They were quick and friendly. Their price was very reasonable. I highly recommend them for your needs of getting rid of your junk.

This is the second time using Junk King and they were able to get me a decently priced estimate for…read morecardboard boxes (flattened and broken down), styrofoam and 5 bags of Styrofoam and cardboard. They will ask to see the items in person that need to be hauled and will give you a final estimate for you to make a decision whether to go with them or not on the same trip. The guys were friendly and communicated when they were on their way, and worked quickly to haul all the items. They deserved the tip they got. Awesome job guys! Thank you!

Josh was extremely nice and helpful. He moved and opened boxes so I could verify contents. He even…read morecalled to followup. I highly recommend. His price was the most reasonable.