The years of frustration that my wife and I have had to deal with on their behalf is astounding. How on earth have we not received our raw footage two years after our wedding. There is absolutely no reason for this other than poor management. We never received it after we were told it was sent. Again, we asked for it, and we were told it would be sent. Many things go through my head. If it was sent and got lost in the mail, then why was it not sent again? If it was sent again, then how is this a recurring problem? Or it was never sent in the first place (or the second for that matter). This is unacceptable. They have created one of the most unbelievable stories attached to the full wedding footage that we will never see. Yes, the 8 min video is wonderful. But we were promised (and PAID for 30-40 min of footage with the 8 min video). How does this make any sense that we simply dont have it after 2 years. Why are we now being told that the account is closed and video footage deleted??? There is no excuse for the incompetence and the broken business, financial, and contractual promise that they broke by not ensuring that we received what we paid for. Trust me, I wanted to have nice things to report, but baffled at this experience... read more