My reason for 1 star is not for the Camping/Park, that is very clean, good WIFI and a lot of TV channels.
The reason for my 1 star is for the staff manners. I have been a KOA membership for almost 8 months and I have been traveling with my motorhome since May/17, and have been parking at KOA camping on my entire trip, and this is the worst treatment I had have so far.
My saga started when We arrived 1 hour early the check in time, We arrived at 12pm and check in time is 1pm, the camping ground was empty. We stopped our motorhome and I went to reception to do the check in, the reception was closed, I waited 5 minutes when a lady (I think is the owner's daughter, greeted me "WHAT YOU WANT?", (wow thats not I great starting), anyway I recompose and I said I had a reservation, She said with the not friendly voice I was super early (even with the empty sites???? really????? I had been in the different KOA much more early than that), I said thats okay, I could wait until 1pm, what i couldn't was waited on the road under a hot, hot, hot whether (97 degrees) with 3 pets inside the motorhome after 4 hours driving.
She asked my last name and first and I told her I would like to use my rewards, that was $50.00 off. She said okay and she gave me the worst site somebody could get.
Hey I was staying for 4 nights NOT OVERNIGHT.
She gave me a site that barely fitted my 30ft long motorhome and I was towing my CRV. I have all my information and preferences on my Koa membership, She was more than aware the size my cars.
I ended up parking my car on the next site(see pics), sleeping on the noise and dust entrance. I told my husband I would like to complaining and change the site, but my husband said NO, they should do their BEST on the first time and not try to fix after my complaint, my husband had hooked up everything and he didn't want to unhook again and move the motorhome.
I said okay, but I was waiting for Friday or Saturday that I was 100% sure, they will want me to move my car in somewhere.
haha, guess what??? Friday at 7pm, I heard someone on my motorhome door asking me to move my car on the field in the middle nowhere. That guy was Luis the owner' son in law, I said I was waiting for that moment, and I said how unhappy and how I was feeling with their treatment, He gave a lot excuses that was unexcused, I told him I wasn't moving my car far away and the overnight guests had much better sites than me.
He allowed me to park my car on the grass, next to my motorhome ( see pics) and said I should complained on the first day, I said NO, you guys should manage better your KOA Camping and don't let down fidelity memberships.
I will NEVER come back this KOA again, not for the camping, but for the administration and how neglect they treat some membership who has older motorhome.
Yes, that how I felt, that lady did on purpose giving me the worst site in the camping.
This is my first bad review, you can check my reviews, I don't use to complain easily, but this time I had no choice, How bad Im feeling on this KOA Fillmore/Utah.