My account were transfer a while back and I'm still confuse as to where the physical bank is when I…read morelook at the bank website and Yelp until I spent some time on their website and Yelp to find this branch in Midwest. The transfer wasn't the best for me personally but I do like some of their branding and use of color thus far. Will see if I have time to stop in one of these days. Otherwise, will be an online only customer. Cheers!

Impossible to close credit card account. Spent hours on phone being transferred and disconnected,…read moreand still no results. Incompetent boobs from overseas. Completely unprofessional. Unbelievable

This bank is STRANGE. It's been OVER a week and still NO debit card. They do not offer temporary…read morecards either like other banks do. Teller tells me to approach the window then asks me to wait. Three tellers talking and no one helping me. As soon as my card arrives, if it ever arrives, this won't be a problem because I'll do my banking with the ATM. But if your people don't wanna deal with people why are they working with the public? i'm just asking for a friend.‍ Can't access my money at all online, I can't seem to access and in the bank either. I came back up here to close my account, I can't even get that done in an orderly fashion. This is easily the worst banking experience I've ever had. They have my ID. I filled out the form. Still standing here looking stupid. Now I'm not gonna be able to eat dinner because my time is being wasted and I have to go to work.

Went to Chase Bank in downtown Birmingham, Michigan to make a Wire Transfer this morning. I stood…read morein line while ONE Teller waited on customers. The other Teller said she was "new and in training" and could not process transactions. The Bank Manager came out to ask what those of us in line were there for. I told him I need to make a wire transfer and the man behind me said he was there to make a deposit. The man behind me was told to step ahead on me while I was taken out of line waiting for the only teller that knew what she was doing to process my wire transaction. I still am confused as to why the Bank Manager didn't process my wire himself. He did not appear to be busy and kept walking around observing but not assisting. Soon after the Teller called me up, the line of customers in the Lobby started getting longer and the new Teller who could not process transactions, walked out from behind her station after so many customers asked if she could help them. She kept saying that she was new and unable to process anything for them. My Teller was getting nervous, but clearly doing the best she could as quickly as she could. She is a very professional young lady (Afrin) that is also new to Chase but is nice and kind to everyone. As she finalized the paperwork, the Bank's Manager came back, handed me the Wire form and said, "Look this over. If there is a mistake, its on YOU, not US." After I signed the form, I said to the Chase Bank Manager, "You need more people." He snapped and said, "No I don't.....I have enough people. All my Personal Bankers are in the back with Clients right now." I told him my experience with that Chase bank branch is one of extended wait times. He dismissed me and when I asked him to consider a waiver of my Wire fee due to the wait, he said, "No....Those are the kind of things that can get someone fired." Not a nice attitude to have with a customer who is also a large shareholder. If you are looking for a competently managed bank in the Birmingham area, do NOT look at Chase Bank in downtown Birmingham on Old Woodward Ave. The Manager is Rude, Unprofessional and needs to be sent to Customer Service Training 101. He apparently missed this training class when he was hired!

I have accounts here as a secondary bank for my consulting business. Part of me believes there is…read morea benefit to having everything in one place; part of me says don't put all your eggs in one basket. So I diversified with Chase. I use business checking and business credit card services. I also do almost everything with Chase on line which has been working fine for me. Even as few times as I actually visit the branch, they always treat me as if I come in every week.

Worst slowest service EVER. the drive thru is even slower, even if it's just a simple deposit…read more... I've been sitting here for over 15 minutes already.... like what is the problem? If you can't make a deposit in a timely manner, you should not work in a bank

Terrible!!!!, poor customer service, bad attitudes .Also sat in the drive through for over an…read morehour.( only two cars ahead, this is typical at this branch. They deserve minus 10 stars. Don't come here if you can go somewhere else

HUGE DISAPPOINTMENT!!!! I have always been Extremely…read moreconscious of banks and credit unions holding my money.. I signed up in January. Everyone was super nice (Livonia location) The reason I am writing this is here is $800 was deposited into my account.. Then TWO whole days later it was mysteriously taken out.... NO phone call.... NO email... NOTHING.. I had NO knowledge of this occurring. To make matters even worse, I remember depositing a check during that same week (in an amount I could not remember exactly) So not only am I thinking I have missing money I am thinking that I do not see another deposit that I had put in!!! So when I call the Livonia branch I I am told that it actually happened in Southfield..... Southfield?! OKAY!! So after what felt like a 10 minute wait on hold I am told that the Southfield manager will soon call me............. Ok..... She did call me back pretty quickly which was nice.. Turns out a new employee who was training deposited into the wrong account and then two days later withdrawn from my account..... My problem is that I'm a college student and if this would have then one week later making it today or this week I could have a look at my balance and registered for classes accordingly two days later they could have with drawn $800 That's a HUUUGGGEEE difference! So literally in those two days I could have gotten my balance and spend it on classes....... No phone call No email Just an apology over the phone This literally could have been absolutely disastrous for my young, college age, minimum wage working student.. So she did in fact tell me over the phone that she had tried to call me but she May have reached the wrong number. She also said she left a message... I did not get a phone call or a message So not only did they deposit into the wrong account and then with drawl it they called the wrong number and left a message on someone else's phone!! I guess maybe member ID numbers are so close together that a 6 could look like a 8 and then WHOOPPS!! it's in the wrong account!! My advice to you:: Double check your balance often Doublecheck your member ID number Triple check to make sure the cashier put your money in your account and that someone else's Seriously people watch your accounts!! I guess I thought wrong when I thought I could trust a credit union to hold my money... If you go here just be careful!

When I was searching for mortgage rates they had the best deal! 3.35% for 20 year mortgage plus the…read morepossibility of up to 10% interest rebates at the new year if the company was profitable enough. They have affordable car loans and college student accounts as well. Great service too. If you are in the market for a home under $250k definitely checkout their interest rates.

From the owner: T&I Credit Union truly strives to do what is best for our members and the communities we reside in!…read moreFrom our low interest rates on all loans, to programs like our No-Cost Home Refinance, to our push for being able to handle more of your banking online. We have and always will stay committed to those we serve!

Incredibly poor service. Went in and opened an account because i just moved and there's a branch…read moreright by my house. I gave them a check to deposit, it took the teller about ten minutes to finally give me a receipt for a simple deposit. Then a few hours later someone from PNC calls me and tells me that I owe them $25 to deposit this check, and I have to come BACK to the bank, to give them money, to take my money. What kind of service is this? If I want to pay a check cashing fee I'll just go to a liquor store. When I asked them to waive it since it was their mistake and honestly I just have no issue going somewhere else, they said they won't waive it. It's good to find out early that they're going to treat you poorly, so I just closed the account within days of opening it.