I have been dealing with Santiago for the past couple of weeks and he has been amazing. He…read moredefinitely provided me the best customer service especially since I dealt with him over the phone until today! Dealing with trust accounts is not easy and he was a pro!

I also deal with Santiago who is wonderful. The other people are also wonderful when Santiago is…read moreout. It feels like 1950 with the personal service they give me

False advertisement "Welcome to a Better Banking Experience." I just had to file complaints with…read morethe OCC and CFPB. You can't make stupid up. My fiancé and I opened a household acct. since we are long established Chase credit card customers. We deposited a security deposit refund from our landlord. Because the landlord wrote the check from her Wells Fargo business account, we were told we cannot access the funds paid to Chase on 1/12/26. Chase first said the check bounced which it was paid. Then Chase claimed the public record of the business does not have a valid phone number to verify the business. But the landlord's bank validates her business and so does her LLC in Florida. Chase refused to call her or review our lease agreement reflecting the refund of the security deposit. Chase locked our account because the check caused our account to be restricted. Chase would not call Wells Fargo to verify ownership. Instead Chase is keeping almost $4k hostage. I visited the branch to no avail and closed my account. Chase refused to give me the $3k+ balance in the account, minus the $4k they are holding, until they issue a check through the mail. It's been a week and we have not received anything from Chase except an email two days ago telling me my account has a zero balance and to deposit funds immediately. In the meantime, Chase will not release the almost $4k check they owe us. Their solution, have the landlords bank recall the funds, which they cannot do! If you want a horrible banking experience-remember, I warned you and good luck with the misery Chase will cause. In the meantime, we are waiting for banking regulators to rectify this situation expeditiously which could take at least 15 business days for a response.

Great customer service. Clean locations and professional employees…read more Easy to work with everybody is kind

Drive up window service extremely slow and rude. A 10 minute…read morewait with no acknowledgment or regrets, and Call buttons, that " apparently" don't work. This was at The Bonita Beach rd location!

The customer service is terrible. Recently I stopped in to change a $20.00. They require 2 forms…read moreof ID. Plus they are mean. Looking for a new bank.

Not just the worst bank I've ever experienced in my 73 years, but the worst customer service…read moreexperience ever. I opened up an account there, and for three months now have had nothing but hassles and problems and incorrect information from them. I am so sick of calling them and not getting anywhere.they are the absolute pits the worst Customer Service the worst business, the worst set up ever.

I previously gave a horrible review over two large transactions at this bank. Today I had aver…read moresmall issue with an nsf charge on one of my accounts. Juan the manager took the time to help me and the cashier was also very helpful. I spent many years in customer service and I appreciate the time and attention given to me especially over a small transaction. I also had an excellent phone conversation with William/Bud. I'm happy now.

Very slow. One cashier not helping customers untiil a customer 6 back broke line. Ugh.read more

Visited this branch on my lunch break to cash a check. There was only 2 people Karoline and Suzette…read morein the entire branch working and they both seemed very unhappy. The lady at the counter was very rude. She has no customer service or communication skills. They had me wait for 30 minutes and then stated they could not validate the check to cash it. Refused to give me the branch manager's contact information. No wonder why this bank has such a poor reputation. After I left I called the company that wrote the check. I verified with two different people that they had spoken with the branch employees and confirmed the check. There was no reason for them to not cash the check. They just refused. I feel very discriminated against.

I had to come back three times for a simple transaction. They misspelled my name on a cashiers…read morecheck and then I want to close my account and they told me I had to come back and speak to the manager.

Their advertisements are all puff The charge is $20 for a…read morewire transfer. I go by their branch in Fortmyers there's a big line they're too busy so don't go here and waste your time

Well it's 10 o'clock on a Monday and your ATM machines are down and your lobby is closed. How is…read moreone supposed to get cash?

Love this Wells Fargo, young lady named Anna helped me through the drive thru, such a positive…read moreattitude. Will continue banking here

I've been a long time Wells Fargo customer in multiple locations. I've had tremendous success with…read morethe team at this Wells Fargo branch. In particular Felix was amazing. He solved a very tricky problem for me that no other branch could figure out. And he did it with a tremendously pleasant attitude. I appreciate anyone that has to wear a mask all day long and keep up a positive attitude.

Extremely impressed with this bank branch - not only with its appearance but with its customer…read moreservice. We came in to make some changes on an account. Shouldn't be that complicated, and actually, it really wasn't. Very accommodating and efficient, we were given a much better option for investing our money (rate on a money market account of 1.35%, which is much higher than other financial institutions). Shout out to Amelia! Thanks for helping us and making things a whole lot easier. We will be back.

I like this location. It's clean, quiet, and I am always greeted by a friendly face. The location…read moreis convenient as well, situated at the edge of a Publix plaza on 41.

It took hours to send a wire in the middle of the day, which I couldn't do online in the first…read moreplace because the bank's website didn't work. Apparently no one in the bank was able to do a wire so they made me make an appointment for later in the day. When I showed up at the scheduled time, still no one was able to do it. I'm still here waiting--now with 9 other customers not being helped.