I have been a member for about 20 years. I had been generally satisfied with the service. So, I…read moreapplied for a 39K rental property mortgage through WPCU expecting that I would receive the same level of service. Tim Carpenter was my Mortgage Loan Originator at Wright-Patt Credit Union e. The initial contact was amenable. He told me what I would need, and I provide the information on the same day. After that things went downhill. He was very slow to respond. When he replied he did not answer the question I asked him. He did not call the listing agent or the buyers agent in a timely way. He asked me to provide him the same document repeatedly. He made mistakes in the closing documents because he did not read his emails thoroughly, so he did not have current information. An easy straight forward mortgage took three months to complete. I called and left messages, he did not respond for many days. When I was finally fed up with his service, I called and emailed his supervisor Bill Brogan, Loan Account Executive @ Union Savings Bank President, he never called me back. I did get a mortgage but the experience was so stressful that I will never use them again.

Why would I bank anywhere else? I used Key and Chase before this and they were super scandalous…read more I've never had an issue with WPCU, and I feel like they're there to help me, not rip me off like other banks. Sometimes, the wait inside is long. That can be irritating but I just try not to go inside when I'm in a hurry. They're busy because they're a great bank! I've always been waited on by friendly tellers....never had a single bad encounter with a staff member. I've visited a few other locations, and even though I live closer to the one on Xenia Ave, I prefer to go a little further to go to this one. I will never switch banks as long as they remain the way they are now...just perfect.

Beautiful old school classic bank building. I entered in search of $2 bills. There were two tellers…read moreat the windows who gave a friendly greeting. I made my request and one teller went to the vault to get a fresh package of brand spankin' new two dollar notes. I exchanged a 10-spot for five of them. There is a convenient parking lot with spaces close to the entrance. They have a drive-up ATM and next time I need to get cash I am going to give it a try. If all goes well I will update to five stars.

I love that the staff will call you by your name as soon as you walk in the door my favorite place…read moreto bank!

Great credit union! I highly recommend this branch…read more The credit union offers a large variety of financial and banking products. My wife and I opened a saving account due to the competitive interest bearing on the money we maintain in the account. In addition, Code Credit Union was running a great promotion on loans. We refinance both of our vehicles with outstanding interest rates. As far as customer service, I found this location to exceed my experiences in traditional banks. I was greeted by a teller every time I walk into the door. The staff is polite and helpful. Branch Manger, Angie, was professional and enjoyable to work with while applying for auto refinancing loans. Angie was quick to return phone calls and gave helpful suggestions which met our financial needs. If you are also sick and tired of the large banks with fees and poor customer service, I recommend you try Code Credit Union. I am in the process of transition funds from traditional banks to this credit union due to the friendly service and customer oriented financial products.

Do not rent or purchase insurance from this man. I lived in one of his units for over a year with…read moreconstant headaches due to a CO leak caused by his negligence. My water heater was improperly installed and not in working order for any part of my tenancy. Either he knowingly cut corners on the installation or he did not bother to have his unit inspected to ensure he was following Ohio Health and Safety laws. I could have died. My cat almost died. He did not care. He did not "feel responsible" for his lack of maintenance on his property. I have photo proof and proof from both the gas company and a certified plumber stating the terrible job that was done on the install and MULTIPLE health and safety violations. DO NOT DO BUSINESS WITH THIS MAN.

Have been dealing with Kendall Insurance for a while now and they are the best…read more Competitive rates and responsive, polite service. A friend lost a building to a fire and they were there quickly and got them back into operation as soon as possible.

What a wonderful compassionate office, fantastic staff and great recommendations to other local…read morebusinesses!

These folks been my assurance agents for years. These guys are really good. Would I particularly…read morelike about them as the service. I can call them if I have questions or issues and they pick up the phone and I can talk to a real human being who is locally located instead of looking at a computer screen across the ocean. They've treated me well for a long time.

The staff here are super friendly and competent--they're all around great at working with you to…read moremeet your insurance needs. They can hook you up with a mix of relatively local and national insurance companies.