We came here for my son's 13th birthday dinner and left really disappointed…read more
From the start, the staff seemed visibly stressed, and unfortunately that stress spilled over onto the customers. The whole atmosphere felt rushed, tense, and honestly rude at times. We had a reservation for 4, but were seated at two separate tables with a support pole between us, making it hard to even talk to each other. A few minutes after we sat down, three actual 4-top tables opened up, so we politely asked if we could move before we had even ordered. That simple request was met with way more hostility than it should have been. They did move us, but I then overheard an older woman on staff complaining to her coworkers about the fact that we had asked. Meanwhile, over an hour later, there were still open 4-top tables, so the attitude over such a reasonable request made even less sense.
What made it especially disappointing is that this was my son's birthday dinner, and the vibe was so uncomfortable that I honestly felt like I couldn't even mention it or ask them to celebrate him because we already felt like a burden just for asking to sit together as a family.
The service was also painfully slow. It took about 25 minutes for someone to even take our drink order, another 20 minutes for the drinks to arrive, and after being there for an hour we still had no food. Our waters were never refilled either. Basic things like checking in on the table or refilling water shouldn't be a stretch, especially when customers are already waiting that long.
When the food finally came, my wife ordered the mushroom ravioli and it just wasn't very good. I mentioned it, and there was no apology, no concern, and no offer to take it off the bill or make it right. It was just met with indifference, which pretty much summed up the whole experience.
To make things worse, we could repeatedly hear staff talking badly about other customers. That alone creates a terrible atmosphere, because if they're comfortable doing that within earshot of diners, you can't help but assume they're doing the same thing about you.
The frustrating part is that the food looked promising, and we came in wanting to have a nice family dinner. Instead, we spent the night feeling uncomfortable, ignored, and like we were inconveniencing the staff just by being there. For what was supposed to be a special birthday dinner, it was a huge letdown.