Filthy, disgusting community, none working appliances in community kitchen(s) which were also…read morealways very dirty, carpets throughout filthy with urine and feces/pets among food and drink spillage, residents urinating on sofa in library and movie theater seats, movie theater equipment always broken as well as Internet cafe computers, printer and TV, garbage rooms are disgusting and you can smell them from down the hallway because they aren't cleaned, pool is gross with green algae and paint peeling, pool bathrooms the same, there haven't been any updates to this building since opening in 2012. They don't update anything in the apartments they charge an arm and leg for, they shift appliances around from apartment to apartment and attempt to repair mostly to know avail. My carpet was filthy from prior tenant (had a massive dog), I'd walk around in my white socks and they'd turn black! No upkeep with the foliage outside, the lavender bushes are so overgrown and look half dead. I would try and help to keep the rose bushes trimmed but one of many bullies told me I didn't know what I was doing? I was bullied by several old woman and a couple of old men for no apparent reason and management did NOTHING. But one of their favorite tenants told a lie about me and they jumped all over me for it with no proof, illegally forcing me out. I did a lot for the community my two years there, art classes twice a month, movies with treats every Saturday night and it seemed the more I did too try and bring joy to the community the worse it got for me. Management especially Ann could see this but looked the other way and when the monster Michelle came she made it worse for me attacking me verbally and not hearing my point of view and the one to illegally force me out. Although I was happy to leave this nut house, people were awful and also took me for granted. I helped a lot of people but jealousy is a complex emotion of insecurity that took over "a lot" of these people. You can't teach an old dog new tricks.i could write a novel of things that have gone on at Affinity, corporate didn't care either. Pictures speak volumes.

Everything! Looks very similar to the one in Coeur d' Alene,I'd. I hope the new communities will…read morebe well taken care of. There are a lot of new apartments that cost a lot less.

South Hill Village management is horrible. All they care about is the money they can receive from…read moretheir residents. Watch out for their non refundable fee they quote to just belong to their community. It is a scam. I have heard them quote anywhere from $3,000 to $8,000 while pretending to do you a favor saying, "that they will help you out by taking it off your monthly rent but don't tell anybody because your family will be the only family receiving this great deal". There is no genuine care shown towards the residents at all. They are extremely understaffed. There is no acting nurse. The is no acting director of the whole property. The food program is not eatable. The same menu just keeps revolving week after week after week. The place is dirty with no basic cleaning of the floors, laundry rooms and bathrooms. South Hill's corporate office has no clue how the property is even ran. Their best effort is to just send in bodies and platoon most positions. My dad was there many years and towards the end they treated him very poorly. Save your families time, money and hardships and go to a much better facility like the Gallery just down the street. Thank you for looking.

It has been three months since my mother left South Hill Village on June 9, 2021, and I still have…read morenot received the rent refund we are entitled to, and which SHV agreed to pay. I have left multiple voicemail messages, all unanswered, and sent several emails, but still no refund. I would like this to be rectified as soon as possible. Leaving a review on Yelp is a last resort, and I don't take any pleasure in doing so. But short of hiring a lawyer, I don't know what else to do.

DO NOT UNDER ANY CIRCUMSTANCES ALLOW YOUR FAMILY MEMBER TO LIVE AT TOUCHMARK. My parents decided to…read morerelocate here in 2019 based on the continuation of care and the caring staff.My parents moved into Independent Living in the main building. They then progressed into Assisted Living. In early 2025 my mom was in Skilled Nursing where she eventually passed away. While she was there she had an incident where she rolled out of the bed onto the floor and nobody noticed! It was only when my brother came to visit, he found her! And they wouldn't put rails on the bed to prevent it in the future. In the summer of 2025 they abruptly shut their skilled nursing section, while people were living there! ( That area wasn't profitable enough ). With only a 60 day notice to find other living arrangements! Then earlier this year they sent an email to my brother and myself stating that my 87.5 year old father's needs were too great for them and they were asking him to leave! After his spouse of 64 years has passed away and he is a Type 1 diabetic. WOW! So we moved him over to Rockwood Retirement. They have been LOVELY and professional. Go there! Touchmark's approach is about the bottom line and "no I don't think we can do that". While Rockwood has a caring atmosphere where the staff's approach is personal to the resident and the family and "how can we make your dad feel at home and cared for". Rockwood also has a a minutes response time to emails or vm's while Touchmark has days or no response. I think the choice is clear!

My husband and I moved to Touchmark on South Hill in early 2022 from the Portland, Oregon area to…read morebe closer to family. The move was hard but it was the best thing we ever did! His health deteriorated over the next two years and the help, medical care, love and support we received through his illness were phenomenal. My highest recommendation for this retirement facility comes without reservation.

I have found that working at Harvard Park that the Residents who chose to live there are very…read morehappy. They are as busy as they want to be. They enjoy not haveing to gorcery shop and yet have 3 great meals a day, also the dishes get done by someone else. Light housekeeping allows them to be free to do things they want to. Having a security button they can push and get help anytime of day or night has a great sense of safety. Activities are great fun in and out of the community. So if you are 55 and above it is worth a look. And look into the great travel plan.

From the owner: Enjoy independent senior living with the best of Spokane, Washington's beauty and community at…read moreaward-winning Holiday Harvard Park. We offer spacious apartments with kitchenettes, walk-in tubs or showers and an array of amenities, including three freshly prepared meals daily, weekly housekeeping, patio dining, light linen service and a calendar of Engage Life® activities. You're also welcome to arrange for personal care services through a third-party provider. Spokane's city slogan of "near nature, near perfect," fits the historic South Hill location perfectly, with lovely grounds, plenty of shopping and dining near the riverfront. Stroll Manito Park Gardens or take in a show at the Fox Theater. Schedule your tour of Holiday Harvard Park.

I called and left a voicemail message. Didn't hear back. Stopped a man working on our floor and…read moreasked him about my issues. He wrote it on his note pad and showed up today to complete all my problems. Ethen is a super worker. Very polite and skilled. Installed a grab bar for me; removed bugs from our living room lights, and cleaned the dryer vent I can't reach. He is a great gift to Rockwood. So thankful he wrote it down in his notebook and followed through. Thank you Ethen!

From the owner: Happy Memorial Day! Although our campus is open to residents and guests, our marketing office is…read moreclosed in observance of Memorial Day.