Our second time staying at this hotel and it was as lovely as I remembered it. Although they set a…read morepretty high bar the first time when we were upgraded to a balcony room overlooking the bay and got fireworks and singing. Still this visit was very nice - (another room upgrade) - with views of the poolside. The ferry to Universal Orlando City Walk is super convenient as is the express pass that gives you 1 hour early access to the 2 connected parks and access to all the rides with express lanes. (Note: The express pass does NOT work for Universal Epic and it does NOT work for the new Hagrid Ride). Our friends stayed at Loews Royal Pacific which I understood to be a more family friendly hotel. The service and amenities were all great. Although minus 1 star for the (lower) water pressure.

Pros: Friendly guest services…read more Convenient transport to/from Universal Studios Cons: 1. When we first checked into the room there were cookie and food crumbs all over the floor. Called down to let them know and at first they said there wasn't any housekeeping that was on staff. We said we saw housekeepers by the elevator and in the lobby. We were also willing to vacuum it ourselves or move rooms. Then she said she'd send someone (who arrived 10min later and thankfully took care of it). 2. Also, When we initially reserved our room we told them it was our daughter's birthday so would like something in the room. When we checked in nothing had been acknowledged or prepared. We asked about it and the front desk said they saw the note (awkward pause). We asked if something could be left in the room and she took out an order form for me to pick items. We chose cheese platter and ballon's which totaled $50+. She said we didn't need to be in the room (go to park normally) and they leave it in the room. Day after day nothing even after repeatedly reminding them. On day 4 out of our 5night stay they left a chocolate cupcake and a couple of strawberries. We called to let them know that's not what we ordered. The next day we got the cheese plate (pictured). It was left out all day (despite us having a refrigerator in the room) so when we got back to the room that night it was hot. Not sure how food safe that was. Definitely not worth the money or the hassle. We could've done better just going to the grocery store.

We went for the presentation. They don't answer real questions, i.e. if we get tired and want to…read moreget rid of it. Vague answers. Also, depending on where you go, there can be additional cost. The maintenance fees are high and increase 2 to 3 percent yearly. We were given an option to do a week on them and lock in the price they dropped about 3 times to get us to buy in 18 months. We were advised $200 gift card to use toward hotel. They don't give you the gift card. You have to mail in our receipts from the hotel to get it. Called several times to determine which hotel we could use the gift card for, again vague answers. Bottom line, we won't cash-in on it because no one (after 5 or 6 calls) can tell us what hotels are eligible in the city we choose to visit. Terrible customer service by phone. Never doing this again. The place we stayed for the visit was old and out of date. We left a day early (hurricane threat), but more importantly not impressed with the property in Orlando. As sales sometimes go, it's a lot of double talking with no true answers. Read the fine print and keep your money to travel on your terms.

We've already pre-paid for our upcoming promotional Hilton Grand Vacations trip and property tour,…read moreand are already unhappy with how it's been handled. Two months ago in January, we requested a stay at a beach property for our Anniversary. Our rep said that he'd call us back to confirm, yet he never did. He has never even returned any of our calls to his voicemail! We've since called the main number, only to be told that this property is now all booked up. They then sent us a confirmation for a property we didn't want (claiming that it is now the only one available in the entire area). We paid almost $500 for this "vacation" stay, but my wife and I now suspect that a "Bait and Switch" has been pulled on us. I've emailed guest services, I've repeatedly called guest service, yet no one is willing to escalate this to upper management to find out what happened back in January. My email to their "Guest Experience Team" has gone without reply. Since they already have our money, we have no choice but to stay where we don't want and take their mandatory tour. But, the way that we've been treated, I would never want to invest in their timeshare program. They simply can't be trusted!

We had a wonderful three night stay at Hard Rock Hotel! The pool was a blast, easy walk to the…read moreparks, and staff went above and beyond helping us celebrate my wife's birthday. Kids loved the pool music. Fun yet relaxing atmosphere. Highly recommend!

Was not bad. It's a heck of a walk from The self parking…read more Hotel is nice. I did not try the pool and or The food locations. It's a decent hotel but for the money it should be more luxury rooms. I don't see a real major difference from this or cabana bay or the beach resort other than you will spend more.

his home was in a good location, close to many things. It was very clean, which is a plus…read more There are a few things that we would suggest. There are no bath mats or rugs in the bathroom downstairs. (There were only two of us, so we had no use for the upstairs on this trip). The bathroom floor is tile and VERY slippery when stepping out of the shower. We had to lay towels on the floor. There is also no mat inside the shower, which is also slippery when wet. There were only three spoons and four forks in the kitchen. If there had been more people with us, we would have had to take turns eating. I would suggest adding more silverware since the home can accommodate eight people. It is great to have a laundry area; however, being on the second floor isn't very feasible. Since there were only two of us, and we used the downstairs bedroom and bath, we had to carry everything upstairs to wash. There are no laundry baskets in the home that would make carrying laundry upstairs easier. This is the home that was assigned to us for two people, this rental agency picks the home for you. Therefore, it was not very practical having an upstairs laundry facility. I have bad knees, and had to have my husband take care of the laundry since I am not to use steps. Although the home was extremely clean, the walls did look bad. There were many places where nails were sticking in the walls (where it appeared there used to be pictures), and many places had fresh paint to cover nail holes that didn't match the original paint at all. I know this is a cosmetic issue, and did not interfere with the actual stay in the home - but it does make the appearance of the home a bit 'ugly.' This is the first time we used this particular rental agency. I am not saying we would never use it again, but I would probably go back to using what we normally use first before using this - reason being you can actually see the home you are getting and know what it has to offer before you actually pay for it. That is one downfall of this rental agency - you don't know what you are getting until AFTER it's paid for.

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

We experienced an outlandish situation, from Florida/Reunion Vacation Homes. We rented a property…read more- 115860 RVH_1028R Linkside Breeze, for 16 days. We arrived (6 adults and 3 children) in Orlando from Brazil with a confirmed reservation and the house rented by us was being refurbished. Amazing because we did not receive any notice prior our arrival. On the contrary we received a "welcome letter" saying " Your property has been inspected prior to your arrival, so we expect you to enjoy a trouble-free stay". We did not get any support nor assistance from the manager James Cockman. The way he acted seems he does not care at all with the customer satisfaction or he considers normal the situation we faced. He offered in exchange a house completely off the standards we expected. When we said "NO" He did "ZERO" to help us to find another property in Orlando. The only thing he offered, very proud, was a full reimbursement. We were 6 adults and 3 children looking for a place to stay in Orlando in a high demand period, without ANY SUPPPORT. The reimbursement is far away from what we expected as a compensation for an absurd mistake, moral damages and time we lost. Florida Vacation Homes NEVER AGAIN.

This is my second time booking here. It was almost perfect. The 2 things i must comment about were…read morethe key cards that we had kept giving us problems and we were parked behind the building since our room was closer to the back entrance. 3 times i had to go back to the front desk to get new keys because they stopped working and it was very inconvenient because i brought my dog and i got locked out twice and it started pouring rain while walking my dog i had to walk all the way to the front in the rain since the key didn't work to the back entrance nor for the room. The last comment about this stay was we dropped the remote control behind the bed and we had to move the bed and we found an old shirt behind the bed not sure how long it's been there but i don't know if they clean behind the beds but besides that it was great.

While visiting Universal, we stayed at La Quinta for 2 nights. The ladies at check in were amazing!…read moreWe had to speak with them multiple times for random things and they were very helpful. There are multiple buildings and we stayed in building 2. It was quiet even though close to the highway and a very short walk to building 1 where breakfast is served. Breakfast has very little and kind of lacking, but it is good for what you pay. Our room was extremely clean and the bed was comfortable. No complaints! I wouldn't hesitate to book again for the Great price.

Amazing condo at Vista Cay in Orlando! Well stocked, very clean, and organized! We appreciated…read morethe fast and thorough response from the property mgr with any questions and requests! The condo is centrally located to all that we needed to do. Will book again

From the owner: Starting at just $109.00 per night our 2 & 3 bedroom Orlando Vacation Homes are fully equipped with…read moreall the conveniences of home. Our homes are fully furnished and equipped rental homes with free High-speed Internet, phone for unlimited local calling, and up to date electronics in every room. Our condo's offer the kind of comfort and tranquility that a hotel never will. We pride ourselves on our attention to detail and quality customer service.

(This review is for 5024 shoreway loop #103.) I see several vista cay yelp pages so im a bit…read moreconfused. I will just add my review here to this page. We recently stayed in orlando and needed more room than a hotel room. It was spring break for my last 2 youngins. We stayed on vista cay resort property. We rented out a very nice, spacious 3 bedroom. Looking at the reviews made me skeptical. I had to see it for myself. Each apartment unit is different. The property is gated with passcode access. The grounds were well maintained and that was a good start. Once we entered the apartment it was just right for us with plenty of room. The entire apartment was nicely decorated with flatscreen tvs with cable channels in every room plus living area. Kitchen also had all the appliances, dishes for cooking if you would like. There was also a pool table to shoot pool for entertainment in the front room. My boys enjoyed that. Throughout the night it was very peaceful. No noise or any night disturbances from the neighbors. There is a very nice lake to walk around with plenty of parking near each apartment. I will definitely rent through milllenium properties in any state i visit that they have rentals in.

Great property and great customer service. We stayed for the most recent golf trade show…read more Spectacular service and home.

SO HAPPY THIS BUSINESS IS ON YELP NOW!…read more I've rented from this company plenty of times. I love that they're available in multiple states so when I fly home or to see family, I can rent from them. They check all the boxes: Great prices! Wide variety of vehicles! Great rates! 100% professionalism 100% transparency The host is very communicative. Responds as quickly as possible. Convenient pick up and drop off locations. The pick up and drop off spots are right next to the car wash in which they have a membership to easily clean the car before return. If you use Turo, check out Andre B there as well. That's the owner of the company and that's how I started to rent until I found out about his business CTD Legacy and I've been a loyal guest ever since.

From the owner: Weekly Rentals available Unlimited Free Car Washes…read more Unlimited Miles All Maintenance Included