This Reno office handles the brokerage account for a Genoa-based non-profit that I serve as…read moreTreasurer. Getting my name (and the accountant's name) on this account had to run through the Wells Fargo bureaucracy, but it seemed to be easier than my parallel efforts with another silo that handles our checking account. It also helps that I'm a Wells Fargo Advisor customer (at another branch) and my guy has been great in helping me out when needed. Now that I'm in a "run and maintain" mode, phone calls are returned and our accountant gets what she needs. And at least in today's stock market, returns are pretty good.

This place is great. I wouldn't recommend anywhere else to get your financial advisement. The…read morepeople are all extremely knowledgable and I have neve been lead astray here. If you're in the market for a financial advisor go here and ask for Dave Quinn!

I can honestly say this company is truly into customer service. Once you get started and set up…read morethings are easy. Everyone I have ever spoken has been caring and attentive. And there is always someone live available to talk to! But it is also easy to work with their website. I like that they send out several timely reminders so nothing ends up falling through the cracks and with phone numbers to make it easy to just call. All offices and phone staff are friendly and can easily retrieve all the info to make changes smooth. And a big bonus is how the company created very flexible terms so any changes can be handled easily including extensions of loans or getting news ones fast. I love this company and tell the workers this too.

Handed the title to my 2015 Lexus to obtain a title loan. They did not approve my loan due to my…read moreex's name still being on my bank statements. They refused to give me back any documents I handed them including my bank statements, copy of my drivers license, copy of my registration, etc. The staff member was nice until I asked for my documents back, she rudely let me know they would shred the documents. I requested she hand me the documents again then she reminded me they have them on email anyway and still refused to hand over my personal documents. I found the process to be difficult, time consuming and at the end rude.

Scarlett is amazing! She was able to get me my loan in under 2 hours. Shes the greatest, give her a…read moreraise.

Applied online took over 30 minutes total providing all the information told I was approved went…read moreinto the store .They told me I need to fill out a paper application as well. What's the use of applying online if I have to do this again an application. Don't believe the commercials about a five minute loan. I told her I'm not gonna fill out another application and when I was walking out, the woman says oh you don't want this loan. I'm like no I'm not filling out another application.

I recently purchased a modular home and needed to find a new insurance company to underwrite my…read morehome insurance. Matt Callahan's office was recommended by a business associate and I am very pleased. I moved all of my insurance to this office after speaking to Crystal. What an amazing lady! My call was returned within minutes of leaving my first message. She is professional and knows her insurance policies. I chose American Modern to insure my modular home and Allstate to cover my auto after speaking with her. All I can say is "Thank you" Crystal for always answering or returning my call, explaining everything when I had questions, and always being polite, professional, and not trying to "oversell". I don't know what else to say about this office except give them a call if you are shopping for insurance. They really helped "de-stress" this part of purchasing my home!

Horrible group of gaslighting agents here. This is a summary of what happened with my vehicle:…read more Took in for extremely minor repair to Steve's Collision Center in Sparks (part of their good hands guarantee network) - only damage was rear panel being slightly bumped out and sensor malfunction, no actual structural damage done to the vehicle. Took into Steve's for 1st visit, only addressed panel because they had to order sensors in and aligned the vehicle. After first pick up, noted alignment issues that were not present prior to drop off. 2nd visit to Steve's - notified of new alignment issue - aligned again at Steve's and replaced sensors. Completely failed to calibrate sensors properly, and alignment issues became SO MUCH WORSE. All reported to Allstate. Asked Steve's to please inspect the vehicle for anything dangerous going on at 3rd visit - they did NOTHING. All I was handed at the last pick up was an itemized invoice and another sensor read out that was blamed on the LCD screen being removed from my vehicle (the GPS and everything else still plugged in, this was JUST the screen). Sensors still do not work. Alignment issues are dangerous at this point as I'm barely able to maintain my lane on the freeway. Called Allstate and was told by one of their agents that I could seek a 2nd opinion on what was going on under the claim due to the circumstances. Took in for inspection at Andy's Auto and was told that one of the arm bars of my suspension was severely bent and needed to be replaced. A bent arm bar can happen from improper lifting and alignment of the vehicle. Shop did not stick to industry standard when aligning - have requested documentation of repair from Steve's and have only been given an itemized invoice, sensor print outs, and a few completely useless images of my vehicle. When calling Matt at Allstate, was told that there were no notes in the system about allowing a second opinion as that violated their policy. Asked them to review recorded phone calls - NOTHING. Refused to send me transcripts of my phone communication with them. Told this would be escalated to a supervisor as Matt told me that since the original repairs were just to the rear end, alignment couldn't be from repairs. Told Matt that they aligned the vehicle on 2 separate occasions and worsened after; completely disregarded. Called back 2 weeks later after hearing nothing - was never forwarded to a supervisor. Asked for communications to be moved to e-mail only due to the inconsistency and they would not allow me to record the phone calls. They are insisting that the damage was from wear and tear - THIS IS NOT HOW WEAR AND TEAR WORKS. There was no gradual increase in alignment issues - went from zero issues to car being unsafe to drive, significantly worsened with each visit to Steve's. They provided no support for a rental car and did not care at all that my car's suspension could snap and kill me on the way to work. Asked for this to be moved up the chain and was ignored. Unless you want to pay too much, be lied to, and have the "Allstate Good Hands Guarantee" not be honored AT ALL - do not go to Allstate. Now out $1200 for a repair that was not needed before visits to their mechanic. Absolutely nauseating that the agents here so freely lie to you and decline things that should be covered under their guarantee as the alignment was PART OF THE ORIGINAL REPAIR BY STEVE'S!!!!

Very attentive to our needs. No pressure. We are confident QM will be able to help us with our tax…read moreneeds. Very professional service. Put us at ease.

Chuong is very knowledgeable, professional and easy to work with. Would highly recommend!read more

So lucky to have found this Agent ( Eric Olivas ) through Farmers Insurance. We worked with Rachael…read moreand she was so professional and knowledgeable. She was exceptionally proficient and took the time to answer numerous questions. Farmers offered various types of coverage and Rachael helped us sort through all of the options. Rachael's pleasant demeanor and ease of communication helped make the process as smooth as possible!

This guy is a *ROCKSTAR*. Staff are responsive and diligent! Great resource for Home and Auto.read more

I had an outstanding experience with UFCU thanks to Erika Lua, Member Service Advisor, who truly…read morewent above and beyond. Due to an error that occurred elsewhere in the process, I was facing a time-sensitive situation with my auto loan. Erika immediately stepped in and worked diligently to ensure my loan was processed as quickly as possible. What impressed me most was her kindness, empathy, and professionalism. She took the time to listen and kept me informed throughout the process. UFCU is fortunate to have someone like Erika on their team, and she deserves recognition for the outstanding service she provides.

I do not envy those working in banking…read more When it comes to finances it's one of the toughest industries to please people in. I've always had good interactions, from Nattaly to the rest of the crew there. I worked with their business member services, notary services and personal banking. Almost every interaction has been smooth, mostly because I know what I want then they fulfill the request. lol There was one time I requested monies moved between accounts that wasn't done properly. Not a huge deal. You have the feedback they make it right. All in all, another good visit this week. This is my first review of their location. Keep it up, pace yourself and always look forward to making the next interaction the best interaction.

Patrick is simply amazing. We have been with him for over 12 years.. He is now a insurance broker…read more One year we found a cheaper rate and we went to Patrick and informed him. He got back to us right away. He told us if he couldn't match it he understood if went else where. He did a lot of research and found us a lot better deal with more coverage. We have referred many friends to him and they always call us back and thank us for helping them to save money. He tries to figure out what product will match and fit your needs. He is friendly, knowledgeable, and honest. If he doesn't know something he will tell you. Then he will go research the heck out of it before he gets back to you.

Patrick condon is the worst insurance agent I've ever had. Completely unwilling to help in anyway…read morepossible. Every other insurance agent I've had has helped me with claims, and anything else I need. He has helped with nothing while telling me he's "sorry to hear that" about any complaint that I make. Take your business elsewhere!