I left three messages. My phone call was never returned. I went elsewhere and am glad I did.read more

From the owner: Your Mortgage made easy! We pride ourselves on being a local lender that offers Trust and…read moreTransparency throughout the mortgage process! We are here to help you find the best mortgage loan option for your lifestyle. We are here to provide you with the best service and communication and to help you get to the closing table quickly.

Thankyou to RMS mortgage company for taking the time to help me buy my home , RMS mortgage…read moreeducated me through the whole process always returned my phone , always kept me updated on the process, always kind honest and respectful and now my daughter and her husband have decided to buy a home ,and from my experience with RMS mortgage ,they are very excited to start the process of buying there home with RMS mortgage company and I know my daughter and her husband are in excellent hands with RMS mortgage company!!!!

I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

Well. The quality of the customer service team with PNC isn't good. I visited for a checkup and…read morethat was complete. But the team didn't follow up with me about a loan request and the phone call was very poor with the bank representative

Excellent location in the mall and right off of the entrance by wild wings. Big open office with…read morevery friendly staff. We were helped as soon as we walked in and greeted by an account representative. Would highly recommend this bank at this location for any of your banking needs!

For what is worth, definitely not interested in providing customers complete service. Withdrew…read more$400 from the ATM and was charged 3.75 fee which was fine. But then I go in to get a couple $100 bills for gifts, and despite it being December 21, they're are no $100 bills available. Then, the teller tells me she will give me some of her limited amount of $50 and asks for my debit card. I tell her, I only have a car loan and a non-profit account. So the find the car loan, but that's not sufficient to exchange 300 worth of $50s for my $300 worth of $20s. So then they tried looking up my non profit local union account (which my name is on and they can't find it). I gave up, like really just to exchange some bills? Just a bad experience. Will definitely not be my choice of bank I'm the future.

1. They gave me bad advice when I asked about transferring money outside the country…read more 2. They cut off your credit card without warning you when you travel too far in their estimation. I was refused at 1 o'clock in the morning when I tried to pay a taxi cab bill. 3. They changed security procedures for online banking so that I am no longer permitted to cut and paste my password from my trusted source to the password box; this exposes me to malicious keylogging software that steals passwords. 4. They demand information and verification and threaten customers with account closure if they do not provide it.

I took out a large loan for a medical procedure. I set up an auto-debit from my bank account so I…read morewouldn't have to worry about it. Twice in the year, they deducted 2x the monthly payment. Because the payments were so large, for the first time in 20 years of banking, I received a bounced check fee. I finally decided to take out a home equity loan to pay the whole thing off. Recognizing that I could run into issues again, I paid the current month's payment ahead of my bank paying off the total payoff amount. I received a call today saying I'm overdue for 18 days on my payment. I explained that my bank paid off the amount. They claim they haven't received the check but when they do, they will as a courtesy, wave the $5 late fee. Both NBT Bank and my bank say it's the other's fault and somehow I have to pay for their mistakes. How generous of them to wave a $5 fee when they're making thousands off my loan. Never again. If you do have to take a loan with NBT Bank, do yourselves a favor and don't set up the autopay through them. Do it through your own bank.

I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office