My crazy little kitten "captain jack sparrow" decided it was a wonderful idea to eat a lot of ribbon from a toy. They did a wonderful job caring for him from start to finish and helped us be at ease during that scary/stressful time. The facility was immaculately clean. I would highly recommend read more

They were wonderful to us in a tough moment. It was going to be very expensive to give our dog late night emergency care, but I expected as much. I'm not sure what many of these reviewers think an emergency room costs without insurance. They did not charge us the full price when they realized that our dog wasn't going to make it. They did not take advantage of us. Instead, they let us hold him while they put him down. It cost $600. I did not find this expensive for emergency care. They provided paw prints and nose prints and sent a card a week later. read more

The staff was fabulous! Dr. Sheryl Chewcaskie is extremely kind and upbeat. She gave me my diagnosis for my cat with intelligence and kindness, she explained what they did and her suggestions. The entire staff was caring, listened intently and understood my concerns and issues. They had no judgement on my decisions after giving me my options for diagnosis. My male cat has a UTI where my vet had me in a panic because he "could have a blockage" they told me to go to the emergency vet because they closed at 5:30 pm and I needed to work. They would not make an appointment for the next morning. The initial visit is only $185 plus whatever else they do. To walk into my vet it's $80 plus. I highly recommend Fetch for an emergency visit. read more

My dog became very ill while on vacation. We took her to Fetch for diagnostic testing. Dr Young assessed her and determined she was extremely ill. Dr Youngs explanation of her health problems and poor quality of life helped us to realize it was time to send her to heaven. The compassion the Fetch team showed us and our dog was remarkable. read more

No empathy from the staff. My friend took her puppy in when it wasn't breathing and the first thing they said was " would you like us to do CPR, it will be $500 first" they did the CPR and the dog did not make it and they ended up charging her $900 directly after....... This place is a total scam it is unacceptable and inhumane. We both struggle to pay bills and are now charged over $900 for treatment that wasn't even successful. She should not be charged for this in the first place and then they added on too it. Disgusting read more

Imagine this: you take your dog to Fetch Clearwater, a specialty care cancer and emergency clinic, trusting that your beloved animal will receive the highest standard of care. But then, the unimaginable happens. Your dog's life and stabilization are potentially jeopardized due to what you believe is a profound failure to act, a failure to provide appropriate treatment, a failure to provide or even offer supportive care, and no recommendation for hospitalization. When you file a formal complaint, hoping for justice, the system that is supposed to protect you and your dog seems to close ranks and sweep your concerns under the rug. This is what happened to my dog Talia. I approved every single diagnostic and treatment Dr. Rachel Pratt recommended that could be performed same day. I even asked for ADDITIONAL tests to be run (Vitamin D and GI specialty test). Total calcium levels were so high that they were unreadable. According to Merck Veterinary Manual "Total calcium concentrations exceeding 15-18 mg/dL may be associated with systemic clinical signs that can be life-threatening. Goals of acute treatment of hypercalcemia include relieving symptoms, allowing diagnostic evaluation, and preventing death." Read that quote from Merck Veterinary Manual again, calcium levels so that the "Goals of acute treatment of hypercalcemia include ... PREVENTING DEATH" Her ionized calcium level was 2.06 mmol/L. Today's Veterinary describes emergent care for hypercalcemia as "Emergent care for hypercalcemia may be necessary in patients with total calcium levels [over] 18 mg/dL and/or ionized calcium levels [over] 1.6 mmol/L in conjunction with severe clinical signs." According to veterinary literature both recorded calcium levels indicated an emergency that was life threatening. The diagnosis, hypercalcemia of malignancy. The recommended treatment by Dr. Rachel Pratt, to send Talia home with bags of fluid to be administered (by me) at 600 ml every other day. When I directly asked Dr. Rachel Pratt if ANYTHING ELSE could be done to lower Talia's calcium levels, besides SubQ fluids her answer was "no". $3,011.02 later my dog left Fetch Clearwater in worse condition than when she walked in the door. Cost was not a barrier, I asked for additional bloodwork, I asked her if ANYTHING ELSE could be done. Dr. Rachel Pratt never offered or provided any meaningful form of supportive care, never recommended hospitalization, and sent Talia home with fluids containing calcium. Dr. Rachel Pratt's lack of action in what was a life threatening emergency I whole heartedly believe cost Talia her chance for stabilization. When a doctor fails to properly administer potentially life saving treatment, it can't get any worse could it? Well it does. Because Dr. Rachel Pratt sent Talia home with fluids that contained calcium, the very mineral that was life threateningly high. Fluids directly contraindicated for her dire condition. Based on the documented laboratory values, published veterinary literature, and the care that was and was not provided, I believe the treatment Talia received fell far below accepted standards of veterinary care and raises serious concerns for potential negligence or malpractice. I brought Talia to Fetch Clearwater for emergency treatment, spent SIX hours in their clinic, refused no treatment or diagnostics that could be offered that day, and still she was sent home without any supportive care being administered in clinic (besides a shot of Convenia) and with fluids directly contraindicated for her condition. read more

My wife brought in our dog to be put to sleep, and wow, 500 dollars for 2 shots and a paw print and my dog in a body bag because I had to bury him in my yard. Horrible cost, I will make sure to spread the word to avoid this place at all costs!!! read more

Front desk is awesome but terrible beyond them. Money grab. Emergency forget it. Short staffed and made us leave until they had time to do the x-ray. $397 for a 3 view and gave no option for 2 view. $227 to interpret the x-ray (send it out) but told us they are a state-of-the-art facility. My doctor was a liar. She claimed in the consult notes (which I kept getting the run around on getting them) that she told me things "in depth" she did not. Stated that she reviewed the radiographs and bloodwork with me. She called by phone and RUSHED through it and the first thing she said was that she wanted to keep her overnight. I told her no after not getting a good reason for it. I told her my dog has separation anxiety, which would have made her digestive issues worse. She said, well she seems fine. Oh okay, you know my dog. All of this was after telling me it would be another $2400.00. I asked for another option, and they kept her for the day to hydrate her. Second round of labs got her out of the bad dehydration number (found this out on my own), and she was in normal limits. So why didn't she start with that option and then say, "we MAY need to keep her". Consult also said on physical exam she was bright, alert and responsive. Which she was. I told them she only vomited once a couple days prior but has had diarrhea over 48 hours but she was very active and herself. She then said she was present for being lethargic in the plan part of the consult and she needed an IV catheter. Gave her all of this vomiting medication when I said it was a little bit two days ago. Oh, also I left a message for her to call me back because after hanging up with her rude (seemed like she was mad because I wasn't doing what she wanted) and rushed attitude, I felt like I wanted more information to make sure I was making the right decision not leaving her overnight. I was told an emergency was coming in so it may be a bit. I never got a call back. They play on your emotions. That is exactly how they wanted me to feel so I would leave her there and pay $2400 on top of the $1300 I paid. I'll end it here but could go on. Already too long but I don't want this to happen to others. read more

This is two rating combined: I want to give 5 (five) stars to the front desk staff and Miguel a vet technician at Fetch Clearwater. I give a 0 Stars to the doctors (Oncologist and ER). --See below-- Miguel was very helpful, patient and kind. He understood the situation with my cat and took time to talk and listen. Made everything very (ABC) simple to understand. We even talked about his cat. With Miguel, I did not feel like a number, but a valued person and he cared to help any way possible. The Fetch Clearwater front desk staff are great, just nice and compassionate. So uplifting, helpful in every way and genuinely nice. The hospital director Jen called me to relay some information and was very nice, understanding, easy to talk to, helpful and open to assist. Barbara, Front desk is just super all around!! However, I give a 0 (zero) Stars to the doctors (Oncologist, ER). They are just uncaring and want to move you on and out. The Oncologist was cold, uncaring, bad atmosphere, I felt like just a number among the many, on a limited timer, bill payer, talking way above our heads, mentally not there with us, etc.... read more

Extremely disappointed with this urgent care. We spent over $1,000 here, and they made almost no effort to truly help my dog, who was diagnosed with tracheal collapse. All they did was prescribe a very low dose of hydrocodone, which didn't relieve his symptoms at all. When we asked about increasing the dose or trying other medications like steroids or antibiotics, they refused and claimed that what they gave him was "the best option" -- which is clearly not true based on the extensive research I've done. Instead of helping him manage the condition, they kept pushing us toward surgery, even though tracheal stent surgery is risky and not suitable for all dogs. Out of desperation, we went to Pinellas Animal Hospital, where we received much more effective care -- including a higher dose of hydrocodone, steroids, and antibiotics -- and were only charged under $200 for everything. My dog improved within hours. This urgent care felt more focused on charging high fees than actually helping. They made the situation sound hopeless, when in fact, there were options. Based on my experience, I would not recommend this place to anyone who truly wants compassionate, knowledgeable care for their pet. read more

Our Great Dane, Duplo, developed a serious bacterial infection that progressed into sepsis. After being stabilized at an emergency clinic in Orlando, we were transferred to Fetch for continued critical care. From the moment we arrived, the Fetch team took immediate action and began treating Duplo with urgency and professionalism. He was admitted to critical care under Dr. Ehrhardt, who worked diligently through complex symptoms and diagnostic challenges to determine the cause of his condition. During the three days in critical care, Duplo received outstanding care. Special recognition goes to Critical Care Nurse Ashley, whom Duplo clearly adored. When it became clear that surgery was necessary, we placed our trust in Surgeon Dr. Mullen, who performed a complex 3-hour procedure late in the day after an already full surgical schedule. Her dedication and skill were evident throughout. Post-surgery, Dr. Enderle managed Duplo's recovery with compassion and attentiveness. The entire team at Fetch demonstrated a high level of competence, coordination, and care. Duplo's survival is a direct result of their expertise and commitment. Duplo is alive today because of the incredible talent, intelligence, and care of the Fetch team. As his mom, I don't know how to thank them enough for saving my baby boy. There will never be words strong enough to express our gratitude. With all my heart--thank you, Fetch. You gave us more time with Duplo, and we'll never forget it. read more

I was at their state of the art officed from approximately 8:00 a.m. to 3:30 p.m. The staff I saw was friendly. $700 + later. It could easily have been more. There was a constipation diagnosis which I was aware of at 8:00 a.m. Kitty was given a warm water enema about 3 in the afternoon which did nothing. (3 days later I am finding a regular vet because there has been no "movement." Fixed for a fraction of the cost.) Didn't get a copy of the results of the blood panel or a report of the visit. Nothing. The staff was worried kitty was going to have accident all over my car, but their treatment didn't work. I would find an emergency vet who communicated better than this one except for the bill which you were not going to get out of the building before payiing. Too much focus on cost and not enough on listening to the pet's parent. read more

Although my visit ended with me having to put my best friend down, I will say the vet was thorough, she was caring and she explained everything so I could understand it. My babies illnesses were finally taken seriously and although it did not end well for me the staff was so helpful and kind. I didn't expect this place to be cheap and it definitely isn't ($500 just for vitals and stabilization) but I'm glad I got the answers I needed. read more

There are not enough good things I can say about this place! We took our 8 year old boxer to Urgent Vet with a mass that had appeared and worsened within less than 24 hours. That emergency clinic without doing a single test told us it was an extremely aggressive cancer and there was nothing they could do. We were heartbroken and had no indication of next steps or what to do now. We called Fetch and they were fully equipped with staffing to help any way they could and to bring her in. They took blood work and cells from the mass and diagnosed it as an abscess and to continue to take antibiotics. Already within less than 12 hours the mass has shrunk 3x the size it was and our girl is doing amazing. We all walked in there with shattered hearts thinking the worst for our girl due to a misdiagnosis with ZERO tests done by Urgent Vet in Odessa. You can tell all the staff genuinely love what they do and are so warm and comforting. Our girl is very anxious and the vet tech said she was crying waiting for the vet to examine her, so she just sat with her and gave her all the love until finished and could return her to our room. I will forever drive the extra distance to this facility in the event our babies ever need emergency care in the future. Also as far as an emergency vet goes the pricing was reasonable and they gave so many options on next steps to get our girl feeling better. We left with the vet telling us to let our girl go live a happy life and I couldn't be more thankful! read more