Who actually likes going to the doctor's? I can't say I'm a fan of going but I can say that I am…read moreincredibly grateful for where I go. Valley Medical Group has some pretty amazing people who work there, from the people at the front desk, to the nurses, to the billing staff to the docs. I probably see the best person in the entire practice, Rachael Katz, hands down! She is knowledgeable, attentive, kind, thorough, on time, a great listener and easy to talk to. On a whole, the office is well run, the staff interact well with each other and are supportive of one another. Occasionally there are some glitches but problems are quickly addressed and not typically repeated. There is one person there that I think would be a better shoe salesman than a medical provider but the staff has honored my request to never schedule me with him again. Pros: Appointments are easy to get Reminders are sent when your annual exams are due Referrals are never a problem when needed Doctors work as a team which in turn benefits you Physical Therapy, Counseling, X-ray all available in the same building If you don't like one provider there are many more to choose from Family practice - Infant - 100 Great patient portal - can email directly with your doctor Cons: Sometimes you can wait incredibly long times on the phone Not always able to see your provider for sick visits

I called to schedule my daughter's annual physical and I had to wait 15 months for the appointment…read morewhich was several months past the due date and then two days before the appointment they canceled the annual physical and tell me they can't reschedule it for another 15 months! That is unacceptable, stop accepting new patients if you can't service the ones you already have!

What absolute horrid service. 40 minutes on hold to be told they are NOT taking new patients. My…read moreinsurance told me to contact them. They have no customer service or information about anything. They asked me where I was seeking service. Uh.. Greenfield! Do not use this useless clinic.

The BEST thing about this place is Dr. Christopher Mills! An A1 physician in my book! i have been…read morea pt of Dr. Mills for over 15 yrs....have followed him from his practice in NH to CT to MA -- There aren't any other docs i would travel that far to see, but he's not an ordinary Gyn doc --- his approach to medicine is much more holistic and transcends the usual 'get 'em in, get 'em out' trends of today's medical practices. i won't get into my personal story, but i'll suffice to say, Pioneer is very fortunate to have a doctor on their staff as valuable as Dr Mills.

I was referred to Dr Rioux because my eye doctor was concerned about glaucoma (in my late 30s). My…read moreeye doctor said I had low pressure, but Rioux and her assistant said the pressure was high (without a thorough exam). I was told drops or surgery were my only options. I wasn't comfortable with the entire experience - including the always full mini waiting room in a spare exam room. No sooner would one patient go in, two more would appear. I left feeling bullied (by Rioux's assistant) and questioning their diagnosis. I got a second opinion from another eye doctor - no glaucoma and normal pressure. Rioux and her team seemed more interested in seeing how much money they could make off my insurance company and I and they had very little concern for my eyes. I'm so grateful I refused the unnecessary drops and surgery!! I would NEVER let Rioux near my eyes again.

I was referred to Dr. Rioux at least 5 years ago for Glaucoma treatment. I am a rather technically…read moreminded and annoying patient. Dr. Rioux has always graciously explained any of my detailed questions to my personal satisfaction. My Glaucoma has required a mixed strategy over these years and my condition is now well controlled. Her regular examinations not only monitor my Glaucoma, but also watch for my hereditary possibility of macular degeneration, as well as any sign of diabetes. Dr. Rioux also performs surgeries in Springfield and staffs a number of Connecticut Valley clinics, besides Greenfield. If she is just out to make money, she'd never have the time to spend any of it! The major part of her waking life seems to be dedicated to her patients. I am 65 now, and am headed for cataract surgery, with her. I have absolute faith in her ability and look forward to being able to see correctly, again.

My open letter to DFM:…read more To Any and All Concerned Parties at Deerfield Family Medicine, Cooley Dickinson, or Mass General, I'm reaching out today to offer my perspective as one of your patients' partner. My partner, (redacted), has been suffering from some sort of respiratory illness for the past two weeks, as have our two year-old son and I. Specifically, I'd like to focus our struggle to get Megan a new inhaler for her underlying asthma, which greatly exacerbates her illness. The low point in this situation for me was the 24 hours in which I tried desperately and unsuccessfully to comfort and distract our son while his mother repeatedly wheezed herself crosseyed and blue, and coughed until she threw up. He thought she was dying like our family pet did a few months ago. Imagine a terrified toddler asking you over and over, "Mama die? Mama die?" For that, you will forever hold a very dark place in my heart. It seems unnecessary to put my family through that when all we needed was for DFM to place a call to the pharmacy and order an inhaler to replace the one she used up more quickly than expected during her illness. Even more unnecessary, and adding insult to injury, was your receptionist becoming angry and rude when Megan was struggling to speak clearly because she was short of breath during one of the many times she called and waited patiently through 10+ minute holds to try to straighten out the situation. Please convey our sincere apologies to this receptionist who Megan so deeply offended. Perhaps everyone at DFM who failed to get Megan an inhaler should also apologize to the receptionist for her lack of volume. Maybe we can all pitch in and buy her some cupcakes as a token of our regret for being an annoyance. Fortunately, Megan was able to make an appointment with Health Services at Mount Holyoke College where she is a student after we gave up entirely on DFM. They saw her immediately and put her on a nebulizer the moment they saw how badly she was struggling to breathe, and prescribed a steroid-plus-albuterol inhaler in addition to her regular inhaler. They called it in to the pharmacy immediately, and she had her medications in hand within 20 minutes. Apparently it's not impossible to get someone urgently-needed medication for an acute condition in a reasonable timeframe. As I write this, it has been roughly 48 hours since we started trying to get the rescue inhaler from DFM, and the pharmacy still hasn't received the script. As far as DFM knows, she's still struggling for breath. I'll be interested to see when, if ever, we get a call from the pharmacy to tell us the no-longer-needed prescription is ready. I'm sure you have reasons/excuses for this massive failure. I don't care. Figure it out and do better, or close the practice. Be aware that this is an open letter, which I will distribute as widely as possible, both to the public and the administration of Cooley Dickinson and Mass General. My goal is to cause at least one person at Deerfield Family Medicine to lose their job. Sincerely, Bryan W. Dolan

First off. This Bryan D. from "Greenfield town" Is off his rocker…read more I have been going to this practice for a number of years. I have never . ever had anything like he had written. Number two Bryan should have taken his "partner" to the ER if she could not breathe. Very silly post because any receptionist would have identified someone struggling to breathe immediately. I myself am reaching out today to say that I am not believing your story. Looking at your past post I see a habit you have of posting bad reviews. Now Bryan I wonder why you feel the need to embellish facts. If you need to speak with a specialist about you actions I recommend going to Cooley er and maybe they can help you. Unless of course you feel the need to put them down also. This practice has never let me down. Ever.

This facility is 1 of the 2 choices I have to send my (60+/- transportation service providers for…read moreDOT physicals throughout the year. Hands down the 1st choice for getting in an out on a busy business schedule!

I don't know where the name AEIOU comes from, but the Massachusetts General Urgent Care was fine…read more Handled my problem fairly quickly. The usual paperwork/insurance is needed; you'll fill out the usual forms. Treatment was quick and easy. Only one provider on staff on a Friday, but not a long wait, either. Well done.