Liars and cheats. I was there for over 2 years and got sick of the condescending and bitchy service and the judgmental looks from one of the PT's Jasmin at the reception counter (new receptionist is great though). Krystal who is the Assistant manager lies makes up bull which changes every week to squeeze money out of you. Was doing PT 2 times a week and was doing this on direct debit and was then told I now had to pay for multi packs up front- which I ended up doing even though I later found out it was NOT the truth. My PT was lovely but when she left and I cancelled my membership I was told I owed THEM money- even though I gave the required 4 weeks notice in writing. I am owed money by THEM as I was over charged for PT sessions- which had happened a few times, and I was always made to feel like I was trying to rip THEM off when I bought this to managements attention- this happened regularly even when I was still a member. Every time I asked at reception for a print out of the PT sessions I had attended to date and what I had paid for Krystal made up some bogus excuse why I couldn't be provided with that information. One time she was pretending (badly) to use the computer then telling me she couldn't "access the system"- same thing another time when I asked and the "computer was down". I must have called over 10 times and was always fobbed off or given some other stupid excuse. Emails were ignored or I hit the same brick wall and stream of excuses. Was then told they don't actually keep those records- only the PT's do- but they had locked my PT out of the gym and out of being able to access her records as she was leaving- and refused to access them on my behalf. I then got phone calls from head office and threatening letters in the mail demanding more money and threatening to pass my details on to a debt collector if I don't pay them. STAY AWAY!!! YOU ARE BETTER OFF GOING TO F45 OR SEEING A PRIVATE PT. read more