What a great location!! Management is wonderful. They are always willing to help. I would recommend…read moreto anyone looking for a great home !

they take your money and cook their books by taking money and applying it to things that are not…read moreyour responsibility. I moved in in January. I was told to pay a certain amount which was more than the amount of my rent when I realized it I confronted them and they decided there was nothing they could do since then they've been cooking their books, adding fees that do not apply and avoiding speaking to us in regards to all these matters. Do not move here!!!

I had a good experience at this apartment complex. The staff specially Debbie was very helpful with…read moremy move by asking all the questions I had while reviewing the lease form agreement. She was also very kind and caring with ensuring delivery of packages (no matter the size) is delivered to the correct location. Overall, a positive experience for me.

After the first building in 2021, everything went to crap and they don't enforce the no smoking…read morerules. If you do not smoke , you will suffer and it's a crap shoot if you will get a decent apartment, don't let the beauty and cool look of these building fool you....they are nightmares!

I really wish I could do negative 10 star rating. I have constantly been stressed and struggling…read morewith school attempting to finish this semester with all good grades. I've been dealing with a huge bedbug infestation since November 1 the going on an entire month. I've emailed PandB management llc who owns this building no reply. I texted pictures of the bugs since moving into the infested apt.i was informed prior to me moving in the unit was treated 3 times and inspected .whatttt¡! Since I've had the apt it's been an additional 2 times. I turned in ziplock back I've collected a total 15 bedbug prior to the so called treatment the exterminator wanted to see the bugs . I literally went back to my place and inspected/collected 10 more bedbugs the next day. My anxiety is at an all time high. I today had works with quote unquote management about my current living situation in said infested apt. Which I replied I had to get a room away for my own sanity a few days. The response I received was well move there then. This is how we treat disabled war veterans on limited funds. I did 4 combat tours for our country fighting for freedom and the American way and this the thanks I get .A slap in the face and substandard living. I've had to throw away all my things and clothes. No offer of another clean bug free apartment, no temporary lodging until the problem is fixed , just basically make sure the rent paid in full on the 1st or your on the streets. Where's the compassion or basic human decency

If you value the safety of yourself, your loved ones, and your pets, please do yourself a favor and…read morestay as far away from this place as possible. This is the worst place I have ever lived, and I've lived in a shared house without any heating or cooling. If negative stars were an option I would have used those for my rating. The entire time I have lived here it has been nothing but issues here. First off, whenever I moved into my apartment it was unfinished there was a hole in the wall leaking water, the bathtub was not properly caulked, and people were working on the unit for about a couple weeks after I moved in. The toilet wasn't working properly as well for a while... There was also mold and cigarette tar on the bathroom ceiling which has never been addressed. Additionally, the apartment is poorly put together. There are places where drywall isn't sanded down, the walls are cracking/not attached at certain places, and paint is chipping on the walls and radiators. My old roommate had water damage within her room and it wasn't addressed for a week. The crack within the ceiling is still there to. Within our unit, there was also no internet hookup and they had somebody drill into the wall to set it up. To make things worse, they do not care about their tenets at all. I went several weeks without any heat in the dead of winter. Originally i was brushed off by staff saying the boiler wasn't on, but when they looked into it the radiator in my unit was clogged and was the wrong size. This wasn't fixed until I brought up the law regarding heating during the winter. When it was fixed, staff did not clean up the mess and left sludge/residue on our carpet. They also do not take out the trash regularly; I've had other tenets comment on the smell on their floor and ask me if it was an issue on mine. And yes, there are pest rampant throughout this place. Bed bugs, roaches, you name it. Pest control is here twice a week if that tells you anything... Property management downplays this and will tell you it isn't the bad, but there are roaches larger than my thumb at this place. I've had to throw away mattress, bedding, and items due to the infestation. The only thing good about this place is most of the other tenets and the front desk staff. The front desk is hit or miss at times too. I've had to wait several hours, if not days to get a package because nobody is there. I don't expect 24/7 staff, but I shouldn't have to wait days to get a package. Besides that, there's nothing good about this place, I've never felt more disrespected and ignored by management than here. Do yourself a favor, and pay the extra hundred dollars to live elsewhere; it will save you so much money, time, and stress in the long run. I'm moving out in less than a week and I'm so glad to be out. Keep yourself and your loved ones safe by not living here.

I have avoided writing this review for months in hopes of improvement…read more As a resident of almost 4 years, my experiences have vacillated from great to frustrating and unacceptable. Overall, I love the community, the upkeep of the grounds, and amenities. But there has been increased turnover of residents (due to societal and economic changes) and staff in the past couple years. Unfortunately, the staffing changes have been more impactful than any other. The current staff (property manager, office assistants, and maintenance) lack customer service skills. Instead of being receptive and striving to resolve issues/concerns, they are quick to cut off conversations, very slow to respond or return communications, dismissive. Their attempts at resolving issues have become increasingly frustrating as the least possible is done in order to pacify instead, allowing it to linger for months on end. The couple maintenance men who do care and are diligent unfortunately are then limited by their supervisor and the property manager. I truly pray that any upcoming changes are for the better to restore residents' faith in where they've chosen to call home.

Alex the maintenance guy is a great person to communicate and take care of different things in your…read moreapartment, he makes sure that it is taken care of the proper way. He is friendly and tells you want he is going to have to do, he is respectful and keeps his words. I had several issues that needed to be taken care of and he did. Even when I had called for emergency services for my apartment he called me ASAP and came to take care of the matter. Please let Alex know that he deserves 10 stars and to keep up the good work Thank you , Alex for a job well done

These lofts are absolutely incredible if you're adaptable. The management is very communicative,…read morebut it is an older building with some issues and there isn't a large staff to attend to every small thing. The industrial heater is loud. There is no AC (I should note that I'm in one of the less ritzy units - others do have AC and probably updated heaters). Our ceiling leaked a bit, but nothing crazy. The floors are cement/stoneish, as the building used to be a brewery/warehouse, so there are some chunks taken out of it. Not necessarily a bad thing at all! But just know that when they describe a raw, industrial loft, you'll really be getting the raw and semi-gritty vibe. I love it, but it's not for everyone. Yes, I hear some complaints from other residents about things being fixed, but I have seen a ton of effort from staff (not only the building manager but maintenance as well), and the pros of living here are countless. You won't find this much space for the price anywhere else in the city, and it is worth it to be in such an amazing, artistic community, surrounded by murals. Trips to the Market for food on Saturdays or a quick beer at Eastern Market Brewing will become an easy routine. Parking is only $25/month. They throw a party on the rooftop for residents on Fireworks day, which is really amazing! I also love that residents are able to make the place their own (no strict rules on pets, painting, etc). The owner is laid back about that, and I feel very lucky to live here.

I'll separate review into positive and negative experience living in this place…read more Positive: residents are great and friendly. Lofts offer stunning views. The location is great. Never had any problem hearing other residents from our loft. Good security in the building. Negative: our shower was not working properly when we moved in. It took 2-3 weeks for them to fix it. Almost every month, they had to come in for a different reason. One time it was just to take pictures of the loft. So, if you have a pet then be prepared to be there or have someone watch over your pet. Communication with jim is just nasty. I had emailed him 2 months prior our move out to get an idea of move out procedure. He would not respond. During our moving out process we threw the stuff we didn't keep in the trash. He charged us 500$ for trash removal. This doesn't make sense because we pay a flat fee every month that covers trash removal. He WOULD NOT send us our copy of the lease no matter how many times we asked. He gave us a unit that has a washer and dryer that was left by previous resident. When we told him the dryer doesn't work.... He told us that WE need to fix it. When we moved out he charged us 150$ to fix the dryer. Why are we getting charged for something that didn't even belong to us and that was not even inspected by him when we moved in. On moving out day, I told him about issues with the loft. One major one is that ALL windows leak in air during winter. The personal heaters and his heating system could never keep place above 60 degrees. And during summer it would hit 90+ with no a/c. It made it unbareable to live in it. When I told him that he cussed me out and threatens to call the cops because he felt insulted about me bringing these issues before. Now, he refused to send us our copy of the lease and is refusing to give the security deposit back.

This is definitely a great place to call home, I've been here since 2010 a I sincerely love being…read morehere, the management does a wonderful job by keeping the apartments cleaned and safe they're always updating the property and more, I definitely would recommend this place to anyone and everyone

I've been living here at Royal Madison Apartments for almost 14 years and I love it, management do…read morea great job the entire staff does their best to make you feel safe and at home, I'm definitely looking forward to another few years here at Royal Madison Apartments again I'm definitely satisfied with the property and staff here

DO NOT MOVE HERE! Lovely looking, but you will hear EVERYTHING anyone is doing. Above you, below…read moreyou, next to you, down the hall, I mean everything. Sadly built cheap. Management doesn't care, they won't do a thing but tell you to call the police. They only want your rent. They allow staff to park illegally in handicapped spots and will breach your privacy to said staff if you complain. Neighbors are inconsiderate, rude. It is NOT a non smoking complex no matter what you read or they tell you. You will smell cigs and everything anyone is cooking. And the package delivery is a nightmare! I had 5 different packages STOLEN! Again, management could care less. Cars broken into in the "secured" parking. It's not so secure, trust me. Don't do it unless you don't care about getting any sleep or enjoying your space. I asked many times to get contact info to property owner as I think they would like to know what is actually happening, but nope! DON'T MOVE HERE, it's horrible. I'm so happy I finally left!

So glad I am vomfyvin my luxury place that gas Norman's and non bias views…read more Update:03/05/2021 @3:02 p.m Do not fill out an app here because they will try to keep your $300 especially if your blk, they are bias. They are a struggling company that steals applicants money. After speaking to some blk residents and people of color they now know better. Do NOT give them money for an application. Save yourself from these people.I have attached screenshots of the communication about my check being sent out by P.West but it never came (fraud) The DuCharme assistant left a response that is not accurate and we are still communicating as of 3 p.m. today and I am still waiting for a resolve and I have also included my bank into this discussion today.I have been communicating with P.West and I am waiting for a true and accurate response. I have now contacted the equal fair housing for discrimination , BBB and consumers advocacy and I'm opening up a court claim about my refund. It's not even about the money now it's the principle. THE SCAM: I was in search of a place before finding my New Luxury Apartments downtown in which I was APPROVED. I went to Du Charme place before I signed a lease at my current location. The leasing lady explained to me that the return of my deposit may take 10 days but it's been over a month. I indeed gave notice before 2 business days requesting my refund and sent that to Lynn the leasing specialist 11/24. I had a tour of this property back in November and I paid my application fee $53 plus $250 holding fee 11/23 and I am still yet to receive it and it's been over a month. I never moved in at DC and my money has not been returned it is not okay to withhold people's money and during coronavirus times, nobody has an extra $250 just to give away. If you are planning to be a future applicant at this place, just know they will delay refunding your money with no regards. My overall experience has been bad service and slow service. NOW ITS 3/21 AND MY CHECK HAS NOT ARRIVED. SHOULD THEY HAVE ONLY KEOT $53 BUT TOOK THE WHOLE $303 read the scamming words before signing.