I have lived here for over 8 years now and would recommend to anyone looking for a place to live…read more..Very friendly and helpful office and Ive had a very pleasant experience living here . Maintenance is on top of things whenever I've needed assistance with something and the residents are always so friendly...5 out of 5 for me

Anyone who is thinking of moving here, please BEWARE! This place is very outdated, dingy, and the…read moreapartment and hall lights are at a bare minimum. Some of the staff are rude and unhelpful.

This apartment building was BEAUTIFUL! That's about most of what it had going for it. Here are a…read morelist of things that went wrong while I was a tenant here: - I paid extra to park in the lot, but half the time the gate was malfunctioning. Thus, I paid extra to not be able to access my vehicle because it was locked in the lot without the gate being able to open. I had to miss work/call out multiple times because I could not get my car out of the lot. So there's that. - I parked my bike in the basement, locked up, for the entirety of my lease. It was fine until the very last month, someone stole my seat and post off of my bike. I use my bike often, so this was a real blow to the security/safety of the building. - Maintenance was VERY helpful in the first month or so, then not so much. The drain in my bathroom sink would clog every three weeks or so, and then I would have to put in yet another maintenance request, and maintenance would take their time getting over to dump chemicals down the sink. A good snaking could have solved the problem, which I shared as feedback each time I had to submit a maintenance request, to no avail. - There were people living in a car parked out front for a while, which no one did anything about not did it add to the safety of the building. - There were homeless people that would get into the building (because every other day someone had the door propped open for no apparent reason) and I heard of another tenant finding a homeless person hiding in an unlocked closet on the second floor. That was a little scary for me, as I also lived on the second floor. - Further, upon moving in, I was sent the instructions for paying my rent online, only to have a quick email sent right after that retracted that - this is the only building owned by Optima Seward LLC that doesn't allow online payments, so I had to drive across town or mail my rent check every month, so it was hardly convenient. - Finally, upon moving out, I immediately realized I had left a single bag of clothes, my bike lock, and my helmet in the front closet of the apartment. I emailed the property management company within minutes of my realization to let them know, to beg them not to throw out my belonging (which is stated in the lease), and they said they would forward my number along to maintenance, which sounded helpful and hopeful. Yet, it's been 11 months, and maintenance has yet to reach out and the property management company has not responded to a single email (I've sent several to follow-up over the course of the last 11 months) since then, so I'm only assuming my belongings were thrown out, including a vintage pair of boots that I had just had refinished for $80.... - I'm the type of person that keeps to myself, doesn't complain a lot, and always pays my rent on time. I also kept a very tidy apartment. I have been moved to write this review after sending yet another unanswered email to ask about my (I'm sure trashed by now) belongings. - So, yeah, the apartment itself was nice, but everything else kind of sucked. Thanks for nothing, Optima Seward LLC!

I am currently moving out of here, just wanted a different location. My boyfriend and I loved…read moreliving here! Management was responsive and helpful. It is so old and charming (we personally didn't mind the occasional maintenance problem with pipes, etc since it's part of living in a hundred year old building). We'll always think of it fondly. From our beautiful moldings and pink tile bathroom to the stained glass panels on the doors. I'm so happy they restored this building and kept its original features.

What an incredible building!! Michael gave me an extensive tour of the facility and it kept getting…read morebetter and better. My favorite amenities of the building had to be the indoor heated parking and movie room!! The process from tour to lease creation to move in was seamless!! Unfortunately I'm moving out of state and have to leave this wonderful community (notice how I didn't say building its really a community!!) hopefully I'll find something half as good as this place!

I LOVE IT HERE!!! I previously lived in Chicago for the past 4 years and was worried I wouldn't…read morefind an experience quite like a luxury high rise like I'm used to. I have been proved wrong! Billings Place has exceeded my expectations & has been better than any apartment I've lived in. The entire complex is so clean & spotless. The amenities are superb and the units are beautifully designed. The management company is absolutely phenomenal! They truly care about the tenants and have been beyond accommodating. Michael & Bianca are extremely professional and do a great job with any work orders I have & are great communicators! The move-in process was the easiest I have ever experienced! This complex is a dream come true & worth every dollar. I'm beyond happy to call this place home!

This is definitely a great place to call home, I've been here since 2010 a I sincerely love being…read morehere, the management does a wonderful job by keeping the apartments cleaned and safe they're always updating the property and more, I definitely would recommend this place to anyone and everyone

I've been living here at Royal Madison Apartments for almost 14 years and I love it, management do…read morea great job the entire staff does their best to make you feel safe and at home, I'm definitely looking forward to another few years here at Royal Madison Apartments again I'm definitely satisfied with the property and staff here

Jorden is amazing & was very helpful in every aspect of trying to rent an apartment. Truly 1 of a…read morekind.

I dealt with a man named Jim today and out of the eight years I have lived here he has been the…read moremost helpful. Very kind and courteous! Amazing person to work with and god bless him!!

I'd give this place zero stars if I could. For starters, management is USELESS. They take days to…read morerespond to flooding emergencies!! My apartment was full of black mold problems when I moved in that management was previously aware of and they still let me move in. My neighbors filthy bath water was pouring in and they left me like that for DAYS. I couldn't get anyone to even come looks at it. MICE! There was multiple mice. When I moved in the place was covered in dog hair and nail marks. I was there for a total of 3 weeks before I left. Do NOT move in here. Whatever you do please do not. You'd be better off living in a cardboard box!!!

I can't say enough good things about the management and maintenance staff. Anytime there was an…read moreissue they made sure to communicate with me in a timely manner and tell me how it would be taken care of. I lived here for 2 years and as a first time renter my expectations were surpassed. Highly recommend!! Thank you to all of the Urbane staff!