Absolutamente satisfecho, son todos muy atentos, comenzando por las muchachas del front desk, las asistentes todas y el Dr Fernández es una maravilla, como Dr, muy diestro, hábil, profesional y muy amable. Los recomiendo a todos. Gracias Dr y compañía. read more

I come here because it's conveniently located by my job not for the customer service. Every time I go, it does not matter what time my appointment is for, i always wait for a very long time, they are NEVER on time. It doesn't matter if I'm there for a cleaning, X-rays, or fillings I have waited long periods of time. Also, just because you get called in doesn't mean that the dentist will see you immediately, be prepared to sit in the dentist chair and wait for a long time again. Every time I've been, nobody speaks English except for 1 young lady in the front. (Thank god I speak Spanish.) Even the lady who answers the phone there answers in Spanish as well as when she calls to confirm or cancel your appointment, that message is in Spanish as well. It's a shame that the customer service here sucks, because the 2 dentists I have seen (1 guy and 1 lady) actually are very nice and have done a good job with my fillings. If you are not in a rush and don't mind waiting a long time and speak Spanish, then this is your place. If not...go somewhere else. It is a hassle to do anything here. The dentists are good it's everyone else that brings the stars down. read more

I have been going here for years and I have the most respect for the employees that work there... I dont have any negative feed back to give... Perhaps the $60 out of pocket for having great insurance for a deep cleaning... They may delay your wait time... but the experience is worth the wait... For deep cleaning... everyone there is well qualified... downtime is minimal and you can return back to work without any issues... Carlos A. read more

hello cuando estuve en 2014 tuve una bonita esperiencia todos muy amable hoy estoy m uy angustiada porque quiero hacerme un diseno de sonrisa y fui a pedir mi informacion de mis implantes.pero la maniger estaba de vacaciones llene una planilla julio 13 2023 .ayer julio 18 2023 llame y me dejaron en espera por mas de 30 minutos hasta que colgue y volvi a llamar y la recesionista con voz desfiantes me dijo que por la ley tengo que esperar 14 dias ,estas molestias deben mejorar pues la informacion esta en la computadora y solo 1 minuto la pasas aun coreo y la embias espero que mejore para que se mantenga su reputacion intarta read more

Fernendez Dental has been taking care of my teeth of several years now. When it comes to regular cleanings, exam, x-rays or route canals ( Thank god I have never needed one ) You can count on them. They take just about all major type of insurances. In addition, if you don't have insurance have them quote you for a fair and competitive price. I tend to come once every 3-4 months for my cleanings, and I have also had x-rays taken along with 4 deep cleanings. I am going to be doing a whiting session as well. There staff is really friendly and always provide great customer service and do an excellent job on my teeth. I would highly recommend. read more

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Came to the office as a new patient for a cleaning, my appointment was made almost two months in advance. I arrived 30 minutes before my appointment and was told that I would be seen shortly. Interestingly, two hours passed and we still weren't called. When we asked after the first hour the staff would ignore us and continue chatting. Finally, I went in and they were with me a total of 10 minutes. HORRIBLE PLACE. No one ever apologized almost as if they were doing you a favor. I changed Dental office to another place in Miami Lakes and they have been wonderful! read more

I took my mom who is 86 years old to today's appointment. They told me I could not enter when they called her name. I explained that I am the one that speaks on her behalf since she is an elderly lady and needs me to help her. The attendant said you can come in later.... So I asked well what are you going to do now? She said we are going to do a COVID 19 test on her! Can you believe this! We signed no consent for this. We have no symptoms, and only went in for dental work. So I asked, and how much are we paying for this test... She answered nothing... The doctor is paying for it... Can you believe this lie! I am wondering if the doctor is getting paid to do this test to his patients! I was very disappointed at the whole thing. Especially in which the secrecy in which they plan to do a COVID test on my mom. We cancelled and got a refund after waiting in the office for 2 hours. read more

Let me just start off by saying that I too work in the healthcare field so I know first hand working in this field means people with pain and or other issues will come to you. I called at 5 since they claimed they closed at 6 and was told that they close at 6 but see their last patient at 5. So basically you close at 5 not 6. Now I wouldn't be calling in for an appointment so late if it wasn't that urgent. I even had to leave work early bc my tooth and nerve pain was so severe. Even though you can clearly see I'm in severe pain they told me it was a root canal and said that because it was 6 they couldn't help me further. Didn't know working in healthcare had a time expiration for helping patients in need. I disclosed the fact that I had taken 1000mg of Tylenol an hour prior to coming and she still insisted on prescribing me 800mg of Motrin. Despite the dentist not letting me know how soon I can take it after the Tylenol. I had to ask how soon after because she was about to take off and even then she said maybe 4 hours. DONT WORK IN HEALTHCARE IF YOURE NOT WILLING TO HELP. read more

Super disappointed with this place! I went here a year ago and recently moved so I've been asking for my x-rays since my insurance only covers it every three years. They have made it impossible to give me my x-rays. I have showed up, called everyday for three weeks and there's always an excuse. I don't understand why they can't just give it to me. I don't recommend this place at all. read more

This is a very professional place and the dentist is very knowledgeable .The place is very clean as well .I highly recommend this dentists office. read more

Really upset about having to leave after waiting two hours for a cleaning. More attention should be paid to appointment times so people don't waste their time. read more