Veranda Palms Date of stay…read moreJune 28-July 5, 2025 Home Location 4452 Rama Drive This rental was originally booked on Airbnb with the hosts Hector and Ale. My nephew found the house and booked it on November 30, 2024, and we made our first payment. It sleeps up to 26 people, we had 23 people in our group, 18 of those people were adults. On April 29, 2025, Airbnb cancelled the reservation because of ongoing maintenance issues, Hector told my nephew that it was cancelled because someone had taken those pictures on Airbnb, and had created another listing for the same house and booked for those same dates. Airbnb cancelled both reservations. Hector changed to Casago Vacation Rental, Orlando, for the original dates we planned for. After that my nephew's only communication was with Casago. The house is in a gated community only 5 vehicles can park at the house, we had 7 vehicles. There is over flow parking, but there isn't enough over flow parking for all of the houses in the community. If you get an over flow parking space leave that car there 24/7 until you leave. There is a garage they call " a game room", no one used it, that's wasted space,( the only things in the game room was a pool table and a golf mat) and room for two more vehicles. The house is in a very good location, close to a lot of restaurants and places to shop. We couldn't get into the house until 4:00 pm, the cleaning crew stayed in that house until 4:00. My nephew told everyone to do a walk through and take pictures of any problems or issues that they saw, so it could be reported. The house had plenty of room, a huge kitchen with an island/bar with stools, 2 refrigerators( ice machine worked when they wanted), a big dining room table, 4 bedrooms on the first floor, each with its own bath room. Bedroom 1 had the only king bed the other 3 bedrooms had full beds. Most of the beds were really low on the floor, especially the Harry Potter bed room, the mattress was on the floor. There were scuff marks on walls and doors, paint marks where paint touch ups were needed. No backs on some of the tv remote controls. The towels in the room I was in were wet(I washed them) none of the outlets in the upstairs bathrooms worked, one downstairs that didn't work, the shower curtain rod fell down in two of the upstairs bathrooms, the door knob to the laundry room fell off of one of the doors upstairs, the carpet had spots on it, the yard had bottle caps and paper in it, the trash bin was nasty, the water sprinkler busted and water was spraying in the air. My nephew called and reported all of this and sent emails on June 28, and they were ignored. A shower rod was purchased by one of the people staying at the house, the maintenance man (when he came Wednesday)put up the shower curtain that she bought with her money, and took the one that fell down!! The maintenance man was supposed to come Monday, but didn't arrive until Wednesday, someone was at the house both of those days. It made me feel like, they got our money, and they couldn't care less about us!! One of the people staying in the house got her car almost towed the first night, the back of the car was hanging over too far, they didn't tow it, but she was still charged $125.00. Beware of the lurking tow truck, it drives around like Christine stalking the neighborhood to pick up vehicles, but not all vehicles were towed for that same thing(I have a picture). They originally told us $65 for the pool heater, to then told us it was $95. It's $65 for the use of the grill the entire stay. The street we were on was loud at night, loud music, shooting fireworks in the streets, people out side being loud, but they will tow a car, and not have a noise ordinance, makes no sense to me. One and done with this rental service and Hector and Ale. Be aware of the parking situation it's a JOKE!

Homes have occupancy of over 30 people and fewer than 3 'legal' (per HOA) spots. NEVER TO FEAR, my…read moreHOA Karens, tow company Towlando has your back! They tow vehicles ONLY between 1-4AM that have been parked "illegally" for SEVERAL HOURS despite "patrolling 24/7." Don't let your tire come ANYWHERE NEAR a blade of grass or the skirt. It would be very unsafe for anyone trying to walk their dog at 3 AM to need to walk around your rental car. In our case, the photos were taken AFTER the van was loaded onto the tow truck. Also, conveniently enough, this towing occurred on a Friday night, which means that rental van is in the impound until Monday! It's SO EXCITING!

We stayed at 520 jaybee ave. It was beautiful! The neighbors were very nice. Wish I could have…read moremoved in.

My family has been returning guests with Stoneman for 4 plus years now as we always go to Florida…read more Jane is the owner and always finds room for us in one of her properties. We have only ever had one issue and she had someone sent over immediately. Considering getting a rental property myself and wouldn't want any other manager.

Gosh, we had a heck of a time finding a modern-ish home in the Orlando/Kissimmee area. We usually…read moreuse cyberrentals.com or vrbo but all of the homes were duds. You know the type. grandmother-style furniture -- frilly and sour. God, i would have even settled for pottery barn-esque. Gemstone had a lot more modern and contemporary homes to choose from. We found a home that was recently renovated. the kitchen we very Danish modern, warm wood tones, flat cabinet fronts, high end stainless appliances. similar clean lines in the bedrooms (no frilly curtains here). the best part was the gorgeous kidney-shaped, in-ground pool. It was a truly lovely experience. and we received a super-helpful gift basket with T.P., a couple of trash bags, paper towels, coffee etc, so we wouldnt have to go out and buy big packs of things that we would have to leave. Well done gemstone. The next time we go to florida we will use you for our accomodation needs.

Very nice and efficient. Gave directions to local eateries and had an after hours number to call…read morefor emergency. I would use them again.

The place was filthy and in a horrible area. It was nothing like the pictures posted on website…read more When my husband told the clerk that the "villas" were just run down hotel rooms and looked nothing like the pictures online she was rude and said, "We have to post pictures but they don't have to be of the actual villas." When he asked for a refund, which was guaranteed in the booking she refused and stated that he wouldn't get on period. This place was so bad I wouldn't let my worst enemy stay there.

Our family has stayed in the same rental the last two years and had a phenomenal experience. The…read morebooking process is easy and all questions are responded to very quickly. They are very accommodating - letting us check in early when we arrived ahead of schedule and everything else in the area was booked and offering a discount on additional nights if availability was there at the end of our trip. The house is always extremely clean and stocked with a lot of essentials that make our trip easy - including pool toys which our children love. The layout is great for families and offers plenty of room. The garage game room is a great bonus for relaxing nights in, our family really enjoyed playing pool tournaments in the evening! The location is amazing - close to Disney, international drive, old town, and all the dining and shopping you could imagine. The neighborhood is quiet, safe, and friendly. We had several folks stop us to talk on walks around the block. We can't wait to book again.

Made my Vacation that much better!!! What a amazing house…read more Clean, spacious, perfect location and easy check in and check out. Made my trip one that I will never forget. The only complaint I have is that I couldn't stay in this house forever. Hahahahaaa. But honestly will definitely return and when I do it will be threw this amazing company. Laura and Bonnie were amazing with helping me with my reservation and the rest of the staff were just as amazing when I dropped off my keys. Above and beyond. Highly recommended and can not wait to return

They sold to Shine Villas. Home owners Beware for over charges for work never done or requested…read moreinflated invoices. Pool safety concerns for guest. Check out Better Business Bureau BBB

Tried calling about a property and the individual that answered (I think she said her name was…read moreCindy) was very rushed and seemed flustered that I even called. Ended up rushing me off the phone and hung up on me. AVOID AT ALL COSTS. Someone who doesn't take pride in what they do doesn't need to be the first point of contact for the business.