Each time I have had service here, my experience has been great. Helpful and friendly employees.read more

Terrible customer service in the sales department. I stated in the afternoon one day to get…read moreinformation on a Jeep I had been looking at for a couple days. The next morning at 9:30 I called to get more information on the vehicle, never received the information so called back 4 hours later and 2 hours after that Still nothing. I spoke with 4 different sales persons trying to get to a purchase agreement and purchase the vehicle cash deal. By 5 p.m. or so someone came and looked at the vehicle and bought it. VERY irresponsible sales personnel with no communication between them. Shop elsewhere, I wouldn't buy a vehicle there, I can't imagine what the service apartment is like! If they offered me 50% off I wouldn't buy there, one sorry disorganized group.

Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Still waiting for Service guys to call me back to set up an appointment…read more shout out to Rafael Pena my sales guy for contacting me once I shared this text but no one in service contacted me as yet. This seems to be a serious issue. I just need to get it checked out. Issue: When can come in? Vehicle 2024 BMW X3 Sdrive30i VIN 5UX43DP09R9T60199 Date reported 07/08/2026 Description Manufacturer Safety recall issued NHTSA #26V-438 Recall #26V-438:541 ENGINE STARTER Status Remedy Not Available Contact a dealership near you to schedule your repair So sad!!

I purchased a 2007 Ford Mustang from this company back in April and I NEVER SHOULD HAVE! Before I…read morebought the car my girlfriend and I were assured that the only issue the car was the blend door actuator which was completely untrue. 1. The Throwout bearing starting going out 3 days after purchase 2. The driver side window isn't properly aligned 3. The car leaks on the passenger side 4. The TPS Light flashes every time the car starts 5. The thermostat housing cracked within a three weeks of purchase When I called in about the throwout bearing I expressed that there was an issue and was told it wasn't something they would cover. This was an answer my brother wasn't even remotely happy with. When he called back he was told " The throwout bearing isn't my problem" And the list goes on! Learn from my mistake! Do not trust these shady people!

I purchased a super nice 2010 Toyota Camry from Factory Direct Auto. Todd was great to deal with…read moreand seemed to be an honest businessman. He showed me several cars and didn't try any high pressure sales tactics that use car dealers are unfortunately known for. The car I bought needed tires and he told me that even before I looked at them. The place is not fancy but I would rather deal with honest people with lower overhead than high pressure sales people at a fancy place! Hope to be back to purchase more vehicles in the future!

Well my salesman made it happen ! Without Felix I would not own the MB in my driveway. 2 weeks…read moreand 4 trips to the dealership and we are now happy owners! Felix did an amazing job even when he had others putting restrictions on him. Felix came thru under extreme static from both sides and certainty not much of a reward. Felix gets 3 gold stars for his professionalism and HE MADE IT HAPPEN! We got a good and fair deal that was full of hurdles both expected and unexpected. Though we took different paths to get to a fair deal MB of WC and I completed the sale with smiles and hand shakes.

I would not recommend going to this dealership to purchase a vehicle. While my sales guy was nice,…read moreI didn't feel great about my purchase after it was all said and done. I felt rushed out after completing my financial documents. I did not get the full Mercedes Benz courtesy experience. If my dealership in Orlando had this vehicle for purchase, I would have returned back where I purchased my first Benz. I now know that every Mercedes Benz Dealership is different. If you are looking to purchase a new vehicle, go somewhere else. This is not the place.

Dewayne was knowledgeable and curious. Most importantly honest. My Mini has not given me any…read moreadditional problems. I drove to Saint Pete with no stalling problems. I'm just grateful & will keep using MINI OF WESLEY CHAPEL as my service choice. Thank you

I've been there twice so far and it's always such a mediocre experience. I go for my regular…read moreservice visits. Cons: 1) I get passed through multiple service people while I'm there, because the one I start with never seems to be around after they get me started 2) I have to keep checking in with them on the status of my car, they never proactively follow up. I was there for routine maintenance and it took 4 HOURS. And that was with me pestering them several times during the time. They told me 1.5 hours max. Same thing happened last time I went. Although they did eventually send me the video inspection. 3) My extended warranty/Maintenance + was expiring in a few weeks, so I asked if they could give me the cost of continuing it. I had to chase them down for that too. I had questions about something they said was included, that clearly wasn't on the service website. They basically said, trust us, it's included with zero follow up. I guess they like losing additional service business. I chose not to extend or renew. Pros: 1) They do have wifi and a nice sitting area with drinks, coffee and snacks 2) There is also TV to watch in the waiting area and clean bathrooms Honestly, if they weren't the closest dealer, I would find another one. The lack of customer care is astounding.

I was in Tampa visiting my son. My son's car was in need of…read morerepair while I was in town and I was referred to Tampa Bay Auto Care (owned by Tim Royer) by several friends. He diagnosed and analyzed my son's car issues and was great to work with. Very honest and does quality work with quality parts (I have several friends who go to him also). My son's car was going to cost more to repair than it was worth and he told me so. He then gave me a referral to someone who helped me find a great used car. I highly recommend Tim to anyone who needs car repairs.

Needed my car's AC fixed. Tim got me in quick, had a reasonable quote within two hours, and had…read morethe car up and running the same day with some ICE COLD air. Tim also provided me with a few items to consider in the near future but applied no pressure to get it done. I feel he was honest and only fixed what was truly needed. Thanks to Tim and the guys as Tampa Bay Auto Care.

Always found the need for more expensive repair with each visit last repair was quoted at 7…read morethousand for transmission. Pod around 3 thousand from a repair facility who properly diagnosed the problems a minor oil leak affecting one of the plugs.

I have purchased more than 10 vehicles from this dealership over the years and have always remained…read morea loyal customer. Unfortunately, my experience with the finance department has been disappointing. Despite my repeat business, I never felt that I received competitive financing or the best deal, and the interest rates offered were consistently higher than expected. Recently, I purchased a vehicle from another dealership and was able to secure significantly better financing terms and a much lower interest rate. That experience made me realize how much I had been missing out on as a long-time customer. While the sales experience has generally been positive, I believe the finance department needs to do a better job of taking care of loyal, repeat customers by offering more competitive financing options and greater transparency. Based on my recent experience, I will not be purchasing any more vehicles from this location. I hope this feedback encourages improvements for future customers.

We had the best experience purchasing our vehicle from this dealership. Nick Larry was our sales…read morerep, and he was super nice and respectful--always staying very transparent and willing to work with us on a deal as well as Kate in Finance. The service department was also super helpful and kind--we have dealt with at least 6 different dealerships (luxury and regular) and without lying this has been the best experience from sale to service.

This place is straight up joking people. I have purchased and leased Audis VW and BMWs. I have…read morefamily in the business and I know my numbers well. We are loyal VW owners and have been with them for over 11 years. I went to finance my leased vehicle so I have my residual I have excellent credit. I went one day spoke with John who gave me numbers. Payments were higher than expected. I asked for the breakdown. They were so hesitant to giving me the breakdown until I said they are playing games I had to really demand what I am entitled to. Gave me the breakdown and I see they put my credit as a low tier even though I have excellent -786 credit at a 6.9% I did my calculations called my people and they immediately said it was way over priced. I left I came back to run numbers again after paying off the lease in full. Only a week after the first visit. So John (super nice guy) said the numbers would be a bit lower once paid off. Did it! Done. I go back met with a nice guy super chill today (forgot his name) but the manager was a JOKE . Dude presented us with 8% rate AFTER LITERALLY SAYING RATES WERE DOWN. Again NO BREAKDOWN I laughed and showed them I had pictures of what the offer was a week ago and said I'm out. So here's my review BEWARE OF THE GAMES THEY PLAY HERE. The manager really loves to scam people and play games I'm not here for it. Don't waste your time. Research your rates research and calculate what you should actually pay and don't let them fool you. Again let me be clear the sales team is nice but the managers are there to be clowns.

I just purchased a new truck from this dealership, Jonathan our seller did a great job taking care…read moreof us during the purchase process, he is a great and friendly person. Please ask for him on your next purchase. I know he would be more than happy to help you. Highly recommended.

I purchased my car here a year ago. I love my car. It's a Nissan Pathfinder. So after today I'll be…read moretaking it to Nissan for the services. This is why. A place advertises for great service. And what we thought would be total care of my car..... it is not. They don't even wash and vacuum it out. Isn't that a part of the oil change service when you go to the actual dealership? Or am I totally misunderstanding? Well that is what we got with my last car at the Nissan dealership. They took total care of my car. Loved that. Anyhow.... Lesson learned about true service. Not every place prides themselves on taking care of their customers.

I rarely post reviews but felt the need to post on this company. I own a Mercedes and any time I…read moreneed to have work done it is overpriced and time consuming. After being recommended to V W Moters, I had my car towed to this company because it wouldn't start. The owner quickly troubleshooted and fixed my car within the same day. I required 2 new batteries and when I picked it up later that day, it started back up with no issues. The prices were also fair and reasonable compared to what a Mercedes dealership would have charged me. Fast forward a few weeks and I noticed my brakes were going bad and called last minute on a Friday for an estimate. Although closing within the hour he asked me to bring the car by for an accurate estimate. Turns out my brakes were so bad that they were metal on metal and he didn't feel comfortable with me driving off with my car in this condition. Since I have no other form of transportation I was offered a vehicle to drive if he could not get the parts in and car fixed by the following day when they close at noon so that I could get to work on Monday. Very grateful for this kind gesture but I declined since I live close by. My car was ready by 10 am the next day and again, the price was fair and much cheaper than the dealership. I highly recommend this family owned business. Everyone there is super nice and professional. The prices are fair. The work is reliable. I will continue to bring my vehicle here in the future for any car related issues as well as referring my friends who are looking for a trustworthy mechanic.

Been in the car business for 60 years in Tampa this is one of the most expensive shop I've been to,…read moreI would say if you could go to the franchise dealer