$414.65 for a lid lock !!! Residents move in and the washer still doesn't work ,After tech assured…read moreme he tested it !!! Manager or owner wants to charge me more because something else must be wrong. Something had to happen to it he says... He wants $169.00 more for new for service call and it will be taken off of new repair cost. Lmao !! No thanks I will just buy a new one. I'm surprised they're still in business.

I had an issue with my refrigerator not cooling so I contacted Mr appliance to have them come take…read morea look at it. First the good, they were able to come out the same day. She initially told me that if I use their service, the $119 service call would come off the top of their bill. I thought that was fair so I had them come on out. Now the bad: the gentleman came out and opened the freezer and push the button to turn the light off which also turns the fan on. He said the fan was the problem and it would need to be replaced. Told me the job would cost about $600 and he wasn't sure if that was the only issue. He never checked the fan motor with any tool to see if that was the problem. I then put the refrigerator in diagnostic mold and showed him the fan motor actually did run. But he said that was only on high speed and would not run on low speed. Furthermore he never checked any other item to confirm that the fan motor was the only problem. There was also a little bit of a language barrier as he had a bit of broken English, but we got by that. The end result was I did not feel comfortable with his decision about the fan motor being the only problem. I did however order a fan motor on my own and replaced it myself (just in case his diagnosis was correct) and it took about 45 minutes to do so. It was a very easy fix and why it would have taken him so much longer to do it I have no idea. I will update this post in about a week or so to let everyone know if his diagnosis was correct or not. I don't want to cast any disparaging remarks on a company if it's not accurate. I felt like he was trying to talk me out of having the work done and was just trying to get his $119 service charge. Which now I feel like I was basically cheated out of.

Just to be clear about what you call a communication difficulty... If I had not answered the…read moreservice people's calls, why wouldn't they have left a voicemail? And if they had called, I certainly would have answered because I was patiently waiting for my machine to be fixed. And the email problem had nothing to do with famous Tates. It was that I gave the email address to the service company and they got it wrong not once booked twice and then said that I never responded to their email. Which of course I never got. So it just was wrong all around... I do appreciate you responding to my review though. And just to be clear also it wasn't Allstate. It was who they service contract out to.

Didn't buy anything but they were as nice and helpful as could be. No pressure…read more Next purchase, they're my go-to.

Amazing experience, called on phone to check inventory they did not have the one I was looking for…read morebut recommended another. Answered all my questions, went in the following day very polite and professional young lady greeted us, showed us the fridge she recommended and verified all info, she had ice maker installed, delivered and installed all with in 3 hours. Delivery team was very efficient and professional made sure everything was working, no leaks and we understood everything before they left. Would buy from again.

We bought a new fridge and what a nice deal. Thank you so much for such great customer service…read more They moved our old fridge into the garage for us and hooked up our new fridge. They made sure the ice and water were working. Took great value in making sure they didn't mess anything up. The value was amazing.

I bought a washer and dryer from them. I live in Highlands County, and I was very impressed with…read morethe customer service! There patience with me while I shopped for the perfect set for me. Their prices are very reasonable, their product was above what I expected. They showed me everything to how it works to making sure everything I needed for set up. I highly recommend them and if anyone is looking for a good affordable appliance including washer, dryers, kitchen appliances, and mattresses. Go see them!! Thank you for showing us what it means to go above and beyond!!

Just installed our "new" washer/dryer combo and our "new" refrigerator. My first load of laundry…read moreis going round and round in the dryer and the fridge is chillin'! I, too, am very impressed with the customer service. They wouldn't let us take the appliances until they showed us that they all worked well. Again, the brothers who own and run the business were very patient and answered questions graciously and with good humor. The prices can't be beat. We know this because we shopped around for days. Thank you to the brothers. We appreciate your help.

Went here to look for a shower door sweep but unfortunately they don't sell these. The guy behind…read morethe counter suggested two other stores that may carry.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Winter Haven, FL. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

I decided on Appliance Doctor Pro after finding them on Yelp and Google and I truly wish I never…read moreheard or called Appliance Doctor Pro for service. The technician, Ismayil, did not properly diagnose the problem and came to a conclusion after spending 2 minutes behind the refrigerator. He said the problem was low freon. When I inquired how did he come to this conclusion and how do he know if its not something else, he acted as if he could not speak English. He refused to leave the house until he received the $79. for the diagnose fee despite he was not able to fix the problem of low freon because he didn't have any. I called the headquarter office and spoke with Jacob and shared my fears. I paid and he stated he would return later that day. A few hours later, Ismayil returned with freon and added it to the refrigerator. During this time, I noticed as he was adding freon the refrigerator was making loud violent noises which it was not making prior to him working on the refrigerator. I asked him why the system is making this noise and Ismayil response was its the system receiving the freon and it will go away as the refrigerator starts to cool. This was around 5:59 pm. It is now 7:20 am and the refrigerator has not cold to normal operating standards, and in fact is warmer. The system is still making loud noise as well, which it was not during until Ismayil started working on the system. I'm now out of $300+ dollars and most likely will have to but a new refrigerator due to the damage caused by this company. I wish I never called these people. Do not contact them as their staff are unprofessional, rude, poorly trained, incompetent, liars.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

I have purchased many items at B and B Outlet and very please of their products that I have…read morepurchased. Not only have I like the products of items I have purchase in the past, I like the prices too. I will be a customer in the future and a happy customer.

Came here for a washer and dryer. Got a set for $295. Great condition. The gentleman helped us load…read moreit, gave us the vent hose for the dryer, and the clamps. Comes with a 30 day warranty. Very fast and easy process. Very good experience

Our washer had a leak in the drain hose. We were able to call and get a same day appointment!…read moreOur stackable washer & dryer are in a really tight spot. Joe was great and found the issue with the washer, along with a bad electrical cord on the dryer. Saved us from a potential fire.

You have to be really lucky to get your money's worth from this company. Joe came out last Friday…read moreto look at our dryer. He had estimated that the $120 trip charge would cover the cost of repair, but when he arrived he told us it wasn't worth fixing. I figured since we were paying for the trip anyway I would ask him to look at our washing machine or refrigerator. He said he charges $50 extra for each appliance he looks at. I had the parts the refrigerator needed, but he said he would only install parts we bought from him. You might be lucky enough to get your money's worth from this company, but I wouldn't count on it.

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Rafael saved my Thanksgiving dinner. I discovered on a Sunday, while browning breadcrumbs for my…read morestuffing, that my oven temperature was not correct. I looked on the Internet and found Appliance USA Pro. I was able to book an appointment for Monday morning to have my stove repaired. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Working with Appliance USA Pro was a good experience from start to finish. I was happily surprised by the quality of the service we received.