Just to be clear about what you call a communication difficulty... If I had not answered the…read moreservice people's calls, why wouldn't they have left a voicemail? And if they had called, I certainly would have answered because I was patiently waiting for my machine to be fixed. And the email problem had nothing to do with famous Tates. It was that I gave the email address to the service company and they got it wrong not once booked twice and then said that I never responded to their email. Which of course I never got. So it just was wrong all around... I do appreciate you responding to my review though. And just to be clear also it wasn't Allstate. It was who they service contract out to.

Didn't buy anything but they were as nice and helpful as could be. No pressure…read more Next purchase, they're my go-to.

Amazing experience, called on phone to check inventory they did not have the one I was looking for…read morebut recommended another. Answered all my questions, went in the following day very polite and professional young lady greeted us, showed us the fridge she recommended and verified all info, she had ice maker installed, delivered and installed all with in 3 hours. Delivery team was very efficient and professional made sure everything was working, no leaks and we understood everything before they left. Would buy from again.

We bought a new fridge and what a nice deal. Thank you so much for such great customer service…read more They moved our old fridge into the garage for us and hooked up our new fridge. They made sure the ice and water were working. Took great value in making sure they didn't mess anything up. The value was amazing.

I bought a washer and dryer from them. I live in Highlands County, and I was very impressed with…read morethe customer service! There patience with me while I shopped for the perfect set for me. Their prices are very reasonable, their product was above what I expected. They showed me everything to how it works to making sure everything I needed for set up. I highly recommend them and if anyone is looking for a good affordable appliance including washer, dryers, kitchen appliances, and mattresses. Go see them!! Thank you for showing us what it means to go above and beyond!!

Just installed our "new" washer/dryer combo and our "new" refrigerator. My first load of laundry…read moreis going round and round in the dryer and the fridge is chillin'! I, too, am very impressed with the customer service. They wouldn't let us take the appliances until they showed us that they all worked well. Again, the brothers who own and run the business were very patient and answered questions graciously and with good humor. The prices can't be beat. We know this because we shopped around for days. Thank you to the brothers. We appreciate your help.

The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

I have purchased many items at B and B Outlet and very please of their products that I have…read morepurchased. Not only have I like the products of items I have purchase in the past, I like the prices too. I will be a customer in the future and a happy customer.

Came here for a washer and dryer. Got a set for $295. Great condition. The gentleman helped us load…read moreit, gave us the vent hose for the dryer, and the clamps. Comes with a 30 day warranty. Very fast and easy process. Very good experience

You have to be really lucky to get your money's worth from this company. Joe came out last Friday…read moreto look at our dryer. He had estimated that the $120 trip charge would cover the cost of repair, but when he arrived he told us it wasn't worth fixing. I figured since we were paying for the trip anyway I would ask him to look at our washing machine or refrigerator. He said he charges $50 extra for each appliance he looks at. I had the parts the refrigerator needed, but he said he would only install parts we bought from him. You might be lucky enough to get your money's worth from this company, but I wouldn't count on it.

My refrigerator stopped cooling again. Had it fixed 3 times already, Todd showed me exactly what…read morewas wrong and why it didn't get fixed right all those times. I will update review if it fails again.

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Rafael saved my Thanksgiving dinner. I discovered on a Sunday, while browning breadcrumbs for my…read morestuffing, that my oven temperature was not correct. I looked on the Internet and found Appliance USA Pro. I was able to book an appointment for Monday morning to have my stove repaired. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Working with Appliance USA Pro was a good experience from start to finish. I was happily surprised by the quality of the service we received.