Darryl (hope I'm spelling that right!) and Cyrus (same here!) showed up right on time and were…read morefantastic to work with. They quickly identified the issue with my old dishwasher and installed the new one efficiently and professionally. Darryl stood out not only for his expertise but also for his friendly attitude, which made the whole experience really pleasant.

Applianceland has every appliance conceivable but the two people working there have constant frowns…read moreon their faces; it was quite off-putting. I have been there three times in the last 20 years and I always see the same grumpy faces. I am not sure I want to spend money there.

Washing machine broke this morning with a full load in it. Tried several times to troubleshoot it…read more Decided on a new one. Called their Rockville location and spoke with kevin. Original unit that I wanted was going to take a few days to get. After a few more questions kevin offered me a floor/display unit. Not only was it bigger it was nicer then original unit I was going to buy. They included a 5 year warranty and the price was a great deal. Kevin and another associate loaded it in my suv and all of this done in 20 minutes start to finish. Have been a long time customer and will continue to shop there based on excellent customer service. Thanks Mark mc..

I ordered a Speed Queen dryer in 2024. When they installed it, I told them that it was installed…read moreincorrectly (both email and phone call). The manual stated that the dryer pipe shouldn't snake and bend. Bray and Scarff spoke with me on the phone and insisted it was installed correctly and then stopped answering my emails. Two years later, my speed queen now takes multiple cycles for a single load to dry. I reached out to Speed Queen about this because it's still covered under warranty. They sent an email stating that the way Bray and Scarff installed it was incorrect!! I felt gaslit years ago and just gave up. Now I have a top of the line machine that operates like a dying dryer that is a fraction of the price!!

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

I went here several times but didn't end up using them due to a personal contact getting me a…read morebetter deal but they were patient, professional and well supplied. Great advice as well.

When we were initially planning a complete kitchen renovation and met with a few kitchen design…read moregroups in the Bethesda and Columbia areas, and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions to decide on sizes and other appliances we needed. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. We ended up working primarily with Kyle Gladden over the seven-month process from planning to complete installation. He showed us various appliance options, answered questions, and worked through many details over the months. Going with ADU was the best approach for us as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes. Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It's a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive. We're happy to recommend ADU (and Kyle) for new appliances.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

What an absolute sh(T of company. Trible's Appliances is a huge customer ripoff selling appliance…read moreparts for 800-1000% markup. Every time is a huge disappointment. Amazon and even the manufacturer sells the same exact OEM part for a fraction of the cost. Buyers beware.

Good afternoon DMV. I'm a Appliance Repair business owner, who has been purchasing parts from…read moreTribles in Rockville for about 15 years. This store has always had a high turnover rate when it comes to retaining good employees, but I have to say that they have a employee by the name of Alex, who is the worst employee they have ever had. He by no means should be in a position where he has to interact with customers. I have documented this guy ignoring customers, saying inappropriate things to customers, just very unprofessional. Some of my other colleagues in the industry have also had similar complaints. I've addressed this with his manager and his managers manager, but to no avail. Today I was on hold for almost 20 minutes, and then Alex picked up and said Tribles, and hung up. I called back several times and he hung up. The last time I called, I was on hold for almost 9 minutes, so I had one of my other colleagues call Tribles and he picked up right away. This is unacceptable customer service, and he is showing prejudice toward me. By the way, Tribles has caller ID, so he knows that it's me. I don't have time to play games. I have business to run. I've put off posting for a couple of years, but I'm sick and tired of this guy. Just because there is no competition, when it comes to a local parts distributor, does not justify bad customer service. Something has to be done at this Tribles - Rockville location. The only other alternative for me is to drive to the Tribles in Beltsville, where everyone is pleasant and are about taking care of the customer. But, why should I have to drive 25 miles to get parts, when there's a Tribles - Rockville that is 5 minutes from my house? Doesn't make much business sense. If I and other colleagues don't get some type of resolution soon, we will be writing letters to Mr. Tribles. Part 2 - After I posted the above on Facebook, just yesterday, I was hit with retaliation from the manager at Tribles in Rockville. I arrived at Tribles in Rockville around 8:15 am, as I do normally, and shortly thereafter three Montgomery County Police pulled up, and approached my vehicle. The officer asked me what I was doing there, and I said waiting for Tribles to open so that I could pick up parts. The officer said they received a call that someone reported that I was harassing people. I told the officer that that was a mistake, because I never left my truck, and where are the people I supposedly harassed? I told the officer that the manager of Tribles can confirm who I am and why I'm here. They open at 8:30. When the manager opened the door, I called his name and he ignored me. I was puzzled at first, but when the police officer called his name, I then realized that he was the one who called the police. So the officers pulled out a no-trespassing letter and handed it to me, stating that Tribles in Rockville no longer wanted my business. I've been doing business with this location for 15 years and this rep they hired has been there less than 2 years, and i reached out to management several times regarding his interactions with myself and other customers, to no avail, but as soon as I put my grievances on the social media platform, I get banned from the store. There is no other reason, because I go into Tribles to purchase and pick up parts as a business owner. I told the manager in my last private conversation with him, that I only want to be treated like a customer. I don't know what grounds Tribles in Rockville had that warrants banning me from this location for a year. My next course of action is to contact Mr. Tribles. How does the victim in this gets portrayed as the perpetrator?

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

I bought a new Thermador Refrigerator and it had two dents in the doors. They have been to our…read morehouse 4 times to replace the doors and each time they come with another damaged door. They just want us to give them another chance? We can't keep staying home for this craziness. Still waiting for a resolution. We have requested a refund Will be reporting them to NBB and AG office.

I can't give them a more in-depth review because they have unresponsive customer service. I found…read morethe dishwasher I wanted. But they couldn't just list the price. You had to request a quote. So I did, and filled out all the information online. Aaaaaand...nothing. Never heard from them. No call, no email, nothing. I follow a simple rule: if you can't get a retailer or service provider to return your call/email when you're trying to *buy* something from them, i.e. when you're trying to give them money, which is when they should be the most enthusiastic, stay away. It won't get better if there's an issue after they have your money. So I'm staying away from ABW.