Our car broke down in Lamesa and no one there could fix it so we had it towed to Lubbock and…read morecontacted Trejo. They showed up on time did exactly what they said they were gonna do and at the price they quoted. I cannot recommend these folks enough!

I wrote a good review of this place. The next time I went they had 'adjusted' my price upward about…read more$30. I had since found better places to have my work done.

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

Diagnosed and given a quote quickly. Repaired in an efficient manner. Professional and courteous…read more Excellent service.

Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

Just got back from an oil change, I was in and out within 20 minutes. Very friendly and overall…read moreimpressed.

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!

BEWARE OF THIS UNETHICAL BUSINESS:…read more I have waited a few days to write this review because I needed time to calm down and for my anger to dissipate before writing the facts. I brought my 1999 Mercury Mountaineer to Brandon's Auto on 04/24/2026. The vehicle is old but has been a great car and I knew if I didn't address some issues now, I wouldn't have a car to get to work soon. I am a federal employee who was greatly affected by the 80+ days of government shutdown, and I had to borrow money to get my car fixed. I had no income but was having to go to work every day, and this was my only vehicle. A family member provided a loaner car so I could continue to get to work. My husband had used Brandon's auto 20+ years ago at a different location, and Brandon himself did the work back then. It was a good and positive experience, so we decided to try Brandon's again, although now Brandon was not there, and had other mechanics doing the work. We still gave it a chance believing that Brandon would oversee a good business at least and provide quality mechanics. We met Shawna, the secretary up at the front, who was nice enough. Didn't have a problem with her, and she was the only person we communicated everything with. Never spoke to Brandon or any mechanic. (I'm going to add that there was a young girl also working there who was maybe 18-22 years old - a sullen, rude, and disrespectful young lady! I went in to pay on the car and dealt with her alone, and she absolutely irritated me with her bad attitude, not sure why she works there as she knows nothing about customer service or common courtesy. Didn't offer me a receipt after I paid, just slumped back down in her chair to continue to look at her phone and acted like an absolute BRAT when I asked for a receipt. She schlepped over to the printer sighing and acting put out and handed me the paperwork without saying a word.) If I had been satisfied with my automotive work, I would have never mentioned this. They provided a diagnosis, and we got an itemized list of what was wrong and the price for each. We opted out of some things and agreed to get some things fixed that seemed the most important such as transmission work and the front-end suspension work. This was going to be a huge amount of money for us, but we desperately needed this car to be fixed. I asked for a payment plan and Shawna said I could pay it out and would receive my vehicle once it was paid off. Fair enough for me, and I happily agreed to do that. I put 1500 down, and paid 500 two weeks later, and paid the entire balance off 1 week after that with help from friends and family (who I continue to pay off for their generous help). The total changed once after they called to let us know that the throttle body needed to be cleaned, and a new sensor connector/pigtail put in for $162.72, and we agreed to that. The grand total for everything was $3670.25. Then my husband drove the car home. Driving forward the entire time, he didn't know until he got home that the right front tire would LOCK UP when he tried to put it in reverse! When he took the tire off, there was a shiny brand-new gouge running the entire circumference of the inner rim! A similar shiny node showed the brake caliper and when he touched it, it was loose! When he inspected that, there was a bolt missing! Had this bolt been missing in another section of this brake caliper, the wheel could have either locked immediately making him not even be able to drive off of Brandons Auto parking lot...but what is worse, (and what makes me furious)...is that it could have locked while he was driving 65 mph down the high way (as we live out of town and a long drive) and it could have caused a wreck, a rollover....who knows what. But my husband's life could have been impacted by this gross negligence by Brandon's Auto mechanic. The transmission also wasn't fixed. It still revved for an extended length of time before shifting, just like before. The most important thing my husband wanted done on this vehicle didn't seem to be done successfully. I will give them credit for their work on the front-end suspension. The squeaks are gone, and we can physically see where they replaced the bushings and front suspension work. After looking under the hood, there were exposed vacuum lines that weren't hooked up or addressed. So, that shows a lack of being thorough. It was disappointing. We called Shawna immediately after getting home telling her about the bolt missing and sent pics of the gouged shiny metal on the inside rim, told her about the brake caliper being loose, same exhaust leak it had before, etc. She acted surprised and said how her mechanic wouldn't do that...while at the same time telling us that her mechanic QUIT, and they put another mechanic on the job. I would like a refund of $944.89 for the transmission work- our car behaves exactly like it did before as if nothing was repaired on the transmission at all. HUGE disappointment!

The absolute worst place to take your car-take my bad experience as proof enough to not ever do…read morebusiness here. They bold face lie to you about the lifetime warranty on services provided. Give you a lousy excuse as why it's no longer lifetime??! Wtfe. And that's after you go through days on end trying to get them to reply. OK and do not schedule an appointment bc they will be closed with nobody on duty even though they text you half an hour beforehand to confirm. I'm warning you-save your time, energy, and money---this is the worst all around shop. Read others reviews--you'll see it's not just a one time mishap... it's consistently bad service, bad business, bad everything.

You'll find this place to be absolutely honest and trustworthy. The owner here is very…read moreknowledgeable and the work is done right. I fully recommend this business. I have suggested this to folks needing auto work.

requested a quote for air suspension replacement and never heard a word from them. so to be honest…read morei am not sure of there quality of work but customer service wise is a 0 as of now

We were traveling out of town and a rainy Sunday afternoon and our truck water pump went out!!!!…read more on the side of the road !! we both began to google mechanics in post tx. Toms can up but closed. we took a chance and called. Tim answered said he would be happy to help us, gave us tow number and willing to fix our truck on a closed business day, rainy and a Sunday!!! He was very polite and went above and beyond!!! Thank you so much and May God bless you and your business!! we so appreciate all you did getting us back on the road!!! Traveling Grandparents!!!

Driving across country and noticed around 4:45pm that I had a headlight out. They stayed open a…read morelittle after closing so I could make it in for them to replace the bulb. So responsive and helpful. Thank you guys so much!!

Stay away from this mechanic, rate are bigger then dealer, charge me $620 for jump start, biggest…read morescam in Lubbock, tx

I got to Lubbock and had a wheel bearing and a axle go out. He was quick to get there got…read moreeverything done. Starting driving and had my abs light and track light is on. Got back to Colorado and my boss told me that the bearing might have been put in wrong. Now I gotta pay more to get the issue fixed

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!