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    Feet First

    5.0 (5 reviews)
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    Benjamin Van Pham, DPM - Even a spa!

    Benjamin Van Pham, DPM

    3.5(13 reviews)
    1.7 mi

    I can only try to express my gratitude of Dr Phams office. I…read morefound them a little over a year ago, after almost a decade of toe nail fungus. I tried other places and all they wanted to give me was topical & harsh pills with terrible side effects. At Dr. Phams I had a planned out treatment consisting of laser treatments (that were not painful) & medication as well as topical. Also medical pedicures. I followed these treatments to the T & within 6-8 months I saw such improvement. I now have normal toes & am so grateful for him & his office. Rachel is so meticulous with the pedicures too. I've also had my 2 big toes Ingrowns removed & that went well too. As far as scheduling I've not had an issue at all Maria and the front desk always accommodate where they can. I appreciate them! They stay busy & I recommend them to everyone!

    I am extremely disappointed with this office and the way my billing and insurance matters were…read morehandled. My initial visit went well. We discussed my treatment needs, and I agreed to have foot x-rays taken in order to obtain custom orthotic inserts. Before proceeding, I specifically confirmed that both the x-rays and the night splint I received would be fully covered by my insurance. I was assured there would be no out-of-pocket cost for those items. I was later informed that the orthotic inserts were not covered by insurance, so I paid $500 out of pocket because I was in significant pain and seeking relief. When the inserts were ready, the office attempted to schedule a follow-up appointment for pickup. I explained that an appointment was unnecessary and that I would simply stop by to collect them, which is exactly what I did. Two months later, I received a bill for the x-rays and night splint -- the same services I had previously been told were fully covered. I was also billed for a "visit" related to picking up the inserts. That "visit" consisted of me walking into the office, paying my balance, and leaving with the inserts. I never saw a doctor or nurse, never left the waiting room, and the entire interaction lasted only a few minutes. I contacted the office to dispute the charges. While they agreed to waive the fee for the pickup "visit," they refused to remove the charges for the x-rays and splint despite the information I had originally been given. I also expressed concern that billing for a medical visit that never actually occurred could constitute fraudulent billing and stated that I intended to report the matter to the medical board. The representative I spoke with responded dismissively and told me to "go ahead." Afterward, I contacted my insurance provider directly. They confirmed that they would be recouping payment for the improperly billed visit and that I did not owe any balance for the x-rays or splint. They also informed me that the orthotic inserts likely would have been covered had the office properly submitted the claim. Furthermore, submitting claims to insurance is part of the provider's contractual obligation. Instead, I was required to pay $500 out of pocket for something that should have at least been processed through insurance and applied toward my deductible. Patients should be able to trust that a medical office is providing honest, transparent information regarding billing and insurance coverage. Unfortunately, that was not my experience here. I believe patients deserve to be aware of these practices before seeking care from this office.

    Photos
    Benjamin Van Pham, DPM - More than just podiatry.

    More than just podiatry.

    Benjamin Van Pham, DPM - A lot of choices for scrub

    A lot of choices for scrub

    Benjamin Van Pham, DPM - Doctor, very interactive with patients

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    Doctor, very interactive with patients

    Sacramento Foot and Ankle Center

    Sacramento Foot and Ankle Center

    4.4(53 reviews)
    4.1 mi

    They were super nice to my grandma. Nice staff definitely helped her with her pain and what she…read moreneeded.

    After spending about 3 minutes with Dr. Wilkes at my initial consultation I was told that I needed…read morea joint replacement in my right foot. I was trusting and agreed to the surgery. Two days before the surgery I received a message that a script for pain meds and antibiotics had been submitted to a pharmacy that I had never used in the past. And I had never used this pharmacy because they didn't accept my insurance. I contacted the office multiple times and was told the mistake would be corrected. Since the script had not been properly submitted by the day of the surgery I mentioned it again, both to the OR prep nurse and Dr Wilkes. I was assured the meds would be available post op. But they were not. Since the surgery was on a Friday (don't ever have surgery on a Friday) I was forced to go the weekend without meds. On Monday I contacted the office 3 times and was told the messages would be relayed to Dr. Wilkes. But Monday evening the pain had become so bad that I required a trip to Sutter Roseville ER. (See attached pic) The ER provider submitted the script for pain meds and antibiotics immediately. After a couple of months post op and still experiencing intense pain in my right foot I question Dr. Wilkes as to the surgical procedure that he had performed. He assured me the "joint replacement" had been successful and that it would take a few more months before I would have any relief. After seeing Dr Wilkes multiple times and getting the same explanation re. the surgery I decided to see a different podiatrist. Upon the first visit this new podiatrist scheduled an MRI of my right foot. Long story short, the MRI did not show that the joint had been replaced. The doctor mentioned that she was unable to determine what had been done during the surgery by Dr. Wilkes. She also mentioned that the joint was "destroyed" and that a second surgery would be required to fuse what was left of the joint in question. There are other negatives associated with my treatment from Dr. Wilkes but I'll skip over those to keep this review as brief as possible. If you're considering surgery with Dr. Craig Wilkes I would definitely advise to seek a second opinion.

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    Sacramento Foot and Ankle Center
    Sacramento Foot and Ankle Center
    Sacramento Foot and Ankle Center

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    Steven Shoemaker, DPM, FACFAS - Charcot foot that he is treating.

    Steven Shoemaker, DPM, FACFAS

    3.9(68 reviews)
    2.6 mi

    Dr. Shoemaker's office does not respond to voicemails nor emails (listed email on voice message…read morerespond is blocked). Excessive pre-payments and unresponsive for reimbursement. I am now reading reviews on yelp and google of other people's experience and seeing that excessive overbilling is common with this office. Visited Apr 16th for broken toe, they charged $500 (receipt) and said they would bill insurance then reimburse. Received a bill for another $114 which claims I have not paid $0 for services rendered after my insurance was applied. When you call the office, forwards to voicemail during business hours and to email pace5@surewest.com, if you send them email, it is blocked by google. I was told after they collect $500 as a prepayment they would process my insurance claim within the next two business days and reimburse me. It is now June and I am receiving a bill for services that I nearly paid 5x over out of pocket and they are unresponsive. Dr. Shoemaker also recommended surgery within 2 days of my visit at the outpatient center in roseville, but the surgery was cancelled due to the fact his office would not disclose the surgeon or pathology fees, requiring that I would cover the surgery in full. Even though my insurance provider is in network and they put in the claim for the appointment I did attend over a month a half later, after collecting cash payment from me 5x the anticipated cost. He told me he is selling the practice, understandably his staff may be busier than usual, but it is unethical to collect excessive payments and become unresponsive when reimbursement is due.

    Great doctor, kind and knowledgeable staff!…read more We Ordered orthotics and bought a pair of quality shoes! Our feet are VERY important! If we maintain our feet health including our toe nails, exercise and pay attention to our balance and how we walk we will be happy And safe longer! Dr. Shoemaker is guiding us in our quest for healthy feet!

    Photos
    Steven Shoemaker, DPM, FACFAS - Aviation spoken here!

    Aviation spoken here!

    Steven Shoemaker, DPM, FACFAS
    Steven Shoemaker, DPM, FACFAS - This is the email their voice message tells you to email. It is blocked.

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    This is the email their voice message tells you to email. It is blocked.

    Feet First - podiatrists - Updated May 2026

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