TERRIBLE!
I had a camera that was to be delivered and signed for, and they PASSED my home up three days in a row and said they left notes. Distribution said they left notes at a 622 Birch Street. It was marked 622 Whiteside Street on package, from merchant, from Amazon and also on FED EX website.
They said it was our fault, and would not send driver back as we watched him drive by two days in a row. They had a local distribution person called and said they left notes, they did not. They said we didn't exist and returned package to merchant. I was willing to drive to meet the driver and hand lead him to me. NOPE. I was hung up on once, and sworn at once by different operators, whom weren't stateside and kept correcting me about my own address.
I called customer service 8 times that day and since, I filed a complaint, no resolve. No way to contact Rhinelander directly. My funds are still tied up 2 weeks later between merchant and amazon thanks to this incompetence. read more