I've been stationed nearby for the past year and have used this UPS store in person to arrange…read moredeliveries before. Generally, the staff has been professional. As I'm shipping out to a new location, I wanted to speak with a UPS agent about options for pre-mailing some of my stuff back home. I just called the UPS Store (Carbondale, IL location) and spoke with a young woman who told me, "We're just a retail store (?) and I can't answer any questions about anything. Call back tomorrow and speak with my manager." ??? Why even answer the phone if you "can't answer any questions about anything"? Why can't an employee answer simple shipping questions without having the manager take the call? Very strange. And very unprofessional. I'll be finding an alternative for shipping--maybe FedEx or one of the many smaller shipping options that include storage on the other end. Companies need to realize that customer service is as important as the product being offered.

Both girls were very nice, relatable, conversation, information! They did great!! Definitely will…read morebe back!

Tried to recycle some electronics, first they seriously overcharge for a stinking box and shipping…read moreit to you. Then you realize that they've lied about the size of the box. Then you return it (at your own expense) and they refuse to refund. They STOLE $30 from me and didn't recycle anything.

Great staff, manager used to run the Murdale UPS Store…read more She is a real pro and has lots of experience and tips!

They have been very professional and helpful as well with very odd requests; one was a to scale…read morefloor plan for a ford transit and the other was a request for two around your neck gold medals for my grandsons.

This place has gotten me right time after time. They've even been able to squeeze me in when…read morethey're a little busy which I really appreciate. The staff are all a bunch of nice people and the prices aren't too bad at all. If you don't have a printer go to this place don't waste time anywhere else around carbondale. Keep up the good stuff guys!

MetroMail Plus is THE place to go for shipping, copies, sending/receiving faxes, buying packaging…read moresupplies, having documents notarized, and much more! The owner is friendly and efficient. She has the knowledge and experience to get your items properly packaged and on their way, provide you with crisp & clear copies, and recommend the best packaging supplies to get your shipment on its way as securely and efficiently as possible. I never go anywhere else for shipping, faxes, or any other service I can get at MetroMail Plus.

Came here because I needed a notary thinking like California every employee is certified. No. The…read moreguy told me the certified public notary is only there until 2 pm and not every day. So I had to go find another place.

Fed Ex delivery is awful! I take off work and am here to collect my item. The driver didn't even…read morering my doorbell! Just applied the sticker and left!! I call to try to fix the problem and they can't even contact their own pathetic driver. Now I have to drive over an hour round trip to pick it up and they only stay open for two hour periods? Horrible experience!! Ups is way better! Don't use horrible fed ex. They are lousy! *Update* The shipping station that was over an hour away called and talked to me. Apparently the two hour windows that the guy on the phone at the cape store gave me were complete nonsense! They had no idea why he claimed such a thing. The place I had to go was actually open from 9AM till 8PM. The lady at the Seikston location was very polite and helpful and gave me accurate directions on how to get there. I went, they were nice and my package appears to be in good shape. The driver is certainly the issue, as well as the lack of knowledge of the employee I spoke to from Cape. Originally I only gave one star, however I moved it up to two since the hours actually were good, and the lady was polite. I would not recommend FedEx if you want a signature confirmation as the delivery drivers make no to little attempt to actually let their presence be known. If the package is something that can just be left at the door without a signature then they are fine. The employees at the office really need to be taught information about the shipping center so they stop giving out horribly incorrect information such as the weird two hour windows mentioned earlier. UPS does a good job with signatures. I'd use them if you need it to be signed for. Thanks for reading and I hope my review was helpful! :)

Crushed my package ..They would not admit fault because it was shipped "economy" by the seller.I…read morehad to file a claim with them instead! Fedex is the most irresponsible,arrogant & dishonest company out there! I would avoid doing any business with this company in the future!

Christian was extremely helpful and went above and beyond to help me find a missing packageread more

They advertise as having FedEx services, but when you drive all the way over there, they tell you…read morethey don't.

I ran into this business needing a quick sign and they did everything they could to accommodate me…read moreI would recommend them anytime plus they have extra stuff to look for. It's a great place.

I came in on a Saturday right before they were closing…read more The gentlemen working the counter was happy to take my packages even when they were getting ready to close and even packaged everything for me. I was given a receipt, he asked about my day and then said good bye while also telling me he hoped I would have a great rest of my Saturday. The employee really took his time with me, was patient and very kind when he didn't need to go above like that, I am sure he wanted to get off of work as well. Even so he was very very kind!

The UPS Store has friendly staff, excellent service--always reliable and professional!read more

This is the best taxi service in southern illinois that I have ever encountered. He is the best…read morevalue for the type of business he is.

Never available. He's trying to run a taxi service with one vehicle. If you don't schedule a week…read morein advance, you will not get a ride. But he will provide several excuses why the service sucks.