If you're in West Cobb and need to send FedEx this is the place. I stopped going to these "mail" businesses that deal with all shippers due to high up charges. A $37 letter envelope turns into a $12.95 one!! It's worth the extra miles plus they are the Wests main FedEx facility. Great service too!! read more

The FedEx location on Bob Arnold Blvd in Lithia Springs is really great when compared to many of the others. There is a lady there most afternoon who has a shaved scalp (sorry, best way to describe her) and she is absolutely phenomenol. Always friendly, always a smile and always a kind word no matter how busy. Yes, she does occassionally get bogged down in the afternoons, She's often one person running the counter and chasing after packages in the back room. Unfortunately, not everyone there has this level of customer service (recent experience with a counter person mid-morning was awful) but the afternoon lady is definitely a rock star! read more

Was in and out in under 3 min. Staff was friendly. I had not been to a FedEx in years so I wasn't sure what to expect but this exceeded expectations. read more

3rd time fedex has had to replace this 500$ piece. Now it looks like there will be a 4th. This is how they treat your packages! Pathetic! Small little boys should work at Walmart and leave deliveries to men ! A 62 year old was able to take it in the house before it rained and he was able to handle it. read more

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I have 2 packages that have been delayed and "out for delivery" for a week. I have called the 800 number and opened cases and was told someone would look into it and call me back. I'm still waiting on that to happen. I normally don't use FedEx because there is almost always a problem, but this was the only option offered at the stores where I ordered Christmas presents online. My husband also had a package "out for delivery" for 6 days now. I don't understand why this facility hasn't been shut down. read more

I had to go pickup my package from here instead of them delivering it. I really thought someone was trying to steal my package. It said it was at this facility and it stayed there for a good week. At first I had got a call saying I'm no longer at the delivery address and need to add a new delivery address so they can deliver the package or they're going to send it back. However I never stated I was no longer at the delivery address. I called and told them I was still at that address and they said Ok we will deliver it there. They had claimed they attempted to deliver my package three times. Why was it a fail? The package did not require a signature or anything like that.... Just weird. I ended up calling them stating I'm going to come and pick it up. I ended up getting the package, but the whole situation was weird. I'm upset I had to go out my way to get the package and also be concerned about what is happening with it. When it got to this location, "problems" arised. First "Im not longer at the location" when I never said that and then your having trouble delivering it? read more

Worst company ever. I wish the company I ordered from would stop using them! I watched the delivery man throw, yes THROW, my package on my front porch and they are light bulbs! No wonder you have the worst reviews! read more

My job sent out a work computer. These ppl kept changing the status of package from in transit to delayed. I even paid for my package to be delivered at a certain time to guarantee I'd be home. I waited for days staying home. They lied twice saying they attempted delivery. When I called and said I'd show up with the cops because clearly my package is being messed with they suddenly changed the status to out for delivery. I'm literally a mom trying to work and pay bills. Everyone is overworked and underplayed. Risking making your job lose contracts is never the answer. I'm usually patient and respectful but this lady lied and told me the package was back with the company I replied how is it back with the company if y'all supposedly just tried to deliver a day ago. I requested to be transferred. Then another lady called me the next day verifying if I'd be home. At this point y'all just playing with me. This place is very unprofessional and workers will lie. I responded that's perfectly fine I will be up there with the police filing a report for stolen package. Avoid FEDEx at all costs. read more

Just had a notification that my package was undeliverable due to "customer not available." Which is funny, since there's no signature or person required to deliver this package. And I have been here the whole day. Security cameras prove FedEx never came, just made an excuse to have one-fewer delivery today. The kicker?! These were my Rx glasses, which I really need. I've had FedEx used by retailers prob 50 times over the last 5 years and can count on ONE HAND (this is 10% of all packages) when I've actually gotten my package... not just on time, but gotten it at all! About 75% they tell me for a week that there's a problem or something and to just come pick it up myself-- round trip time 1.4 hours, not including time in the facility. Make it easy on yourself and DO NOT use Fed Ex In Metro Atlanta. It may be different in other places, but I have never dealt with such a consistently-shitty company (that, somehow, still remains in business) ever. I could detail at least 50 instances over the last five years where I've ordered something online and the company chose to ship via FedEx (now, if I see in the FAQs that they use FedEx exclusively, I don't order from that company). read more

This is not the first time I have had problems with FedEx. This I've been waiting 2 weeks for my package. In the past I have had packages pushed out of the truck and left on side of the road or left in the yard, thrown on the porch and destroyed in transit. read more

The amount of incompetency here is astonishing. The lady at the counter didn't know anything. She may have been new, and hopefully knows what's up now. My experience was slow and painful. I had a preprinted slip for one item and needed one for a second item. It took me a good 45 minutes with only 2 people in front of me. The packages made it to their final destination. I added a star for that. I will try not to come back to this location again. read more

I'd been waiting for a package for a week. FedEx tracking said my item actually delivered 2 days after I placed the order and that it was "left at door". I reviewed all the property cameras including my front door. FedEx never stepped foot on my property. I reached out to the seller and they opened a trace on the package. So far I haven't heard an update- it's been about 10 days since FedEx said they delivered my package...which simply isn't true. I'll update this review pending their service during r trace. I'm really irritated. My address is clearly stated on my mailbox. read more

A package was sent from CA and has been sitting in Austell, GA since 12/10/2021. It is now 12/18/2021 and my package has not been delivered. I have called FedEx since Monday till 10:07 am on December 18, 2021 and still don't know when it will be delivered. They gave me a case number on Tuesday and no one has bothered to call me in reference to this package. Well, FedEx if I could have given you half a star I would. Let's see if I get a call now and please do not ask me to take this off of YELP cause I won't. Let's see if my granddaughter has a Merry Christmas! read more

They lied about trying to deliver my package. never even came in my neighborhood. I'd piss on every employee here starting with the Manager or so called manager Jennifer! read more

If I could this place a zero I would. Walked in and rang the bell...I know at least 3-4 times and no one came to the front. I waited at least 15 minutes before anyone came to the front and greeted me. I was highly annoyed. read more

Great experience dropping off a package. The employees I interacted with were friendly and efficient.

I am so disappointed in Fedex Delivery person for Dallas, GA. He lied and said he tried to deliver my packages. He sped right past my home and did not hit his brakes at all. I called into Fedex and they said there was nothing they could do. This is ridiculous, they cannot reach their driver? read more

Been waiting for package for 5 days when check for update on truck delivery than status has changed during the day but never eventually gets here. Has to be signed for a real inconvenience when I am required to be home to sign for item and FedEx don't show up Very disappointed in customer service on delivery and updates and will not use this service again and suggest to businesses I buy from not to use because FedEx is not reliable read more

I would never recommend FedEx. On multiple occasions, my packages arrive a week later than the original delivery date stated. I'm currently waiting on three packages. It's unfortunate some reputable companies use FedEx. If you're doing the shipping, use UPS or the postal service instead. If you're shopping, you should clarify with the company who they will use to ship your purchase. read more

I had two packages shipped together overnight for Friday delivery as I had to prep equipment and travel Monday. One package showed up and one did not. Saturday morning the status deliver by 8 PM Monday, so I went to the Lithia Springs Fedex and the girl at the counter was very cheerful and promised she would help me. After checking she verified it was somewhere at their facility and got some help to start looking. She came back out when someone else came in and I told her it was a black Pelican case and the other lady helping her said she had seen it and found it under a stack of boxes about 2 minutes later. Not every person at the counter has been this helpful, but I wanted to say today was a 5 star expeince. read more

This facility has had my two packages for 15 days. They send me notifications saying my orders are out for delivery and then another notification at the end of the day stating that it will deliver the next day. This has been going on for 15 days. One of my orders is a frozen order and is now ruin. I am going to call every shipper I know and request they ship all future orders by UPS. UPS is much more reliable then this bunch. fedex sucks. read more

I went in to drop off a return from Walmart it was the closest FedEx location to me. The employee told me they don't print the return labels, even though the email from Walmart says that FedEx will scan the barcode and print the label. I was told to go to another location near camp creek, solely because they wouldn't print my prepaid FedEx label as instructed in my return email. To make matters even worse, I asked the employee for the address for the camp creek location she directed me to go to, and she shrugged and stated she didn't know. I just left I didn't feel like having my time wasted anymore. read more

There should be more than one person at the customer service counter. Especially since there is always a problem with getting shipments correct. read more

I ordered a new phone to be delivered and here is a lovely photo of the FedEx driver throwing it on my porch. In the video you can see the box continue to flip across my porch. Thank goodness the phone was not cracked, but the box and the phone phone on the inside were all beat up. I was very disappointed that someone could throw my shipment like that, whether they knew it was fragile or not. read more

FedEx Ship Center - New iPhone delivery. - Shipping Centers Near Me - Lithia Springs, Georgia

I have a package that should have been delivered on April 14, 2021. As of today, April 23, 2021, I have not received my package. I have had several "will be delivered next business day " until I'm sick of hearing it. I have talked to their customer "no help" and have been told I would definitely get a call back. As of yet, no call back. I was told that my package had a hole punched in it and that they were going to have to repackage it then it would go on the truck. I had ordered from nuts.com and I'm thinking that someone got into my goodies and helped them self's with a snack. This is the only thing I can think of for not receiving my package! read more

FedEx is the worst shipping service out there. The "overnight" packages are never delivered overnight. When you call to speak with customer service they lie and tell you what you want to hear to get you off of the phone. I spoke with the customer advocate center and they were not very nice either. I did not have a choice on how this was shipped to me because if i did I would NEVER have picked FedEx, I do not have the same issues with UPS or even the postal service. If you want your package on time do not use FedEx. read more

If I could give negative stars I would. I have had three packages in the last 3-4 months go to the Austell GA location. The first was over a month late when I finally got them to send it to a pick up location. The tracking would update almost every day saying arrived at facility and out for delivery. Mind you, they were delivering smaller packages from the same location that were shipped weeks after the first one. When I finally got to pick the package up, the box was beat to h*ll and my product was ruined. The second package was a week late. I called and spoke to a manager. They tried to call the Austell location and no answer. I asked to just pick it up since that worked for the previous package. Here we are almost a month later and the package was never sent to be picked up nor was it delivered.... lost? Stolen? Who knows This week we are dealing with the same situation out of Austell. It is a Christmas gift that I am concerned will never show up. I called FedEx and they now refuse to allow customers to speak with a manager/supervisor. The first person I spoke to hung up on me. The second just apologized, put it on "red alert" and ensured my package would be delivered. No matter how hard I tried they would not allow me to speak with management. Austell is 30 minutes from me. I could walk there quicker than they can deliver my package. With so many people having the same issues, could there be a class action suit possible? read more

Horrible, horrible, horrible, horrible. I rather hire and pay an Uber driver to transfer my package across 50 states than depend on FedEx for anything. This is the third time this year they've delayed my package for over a week and then when I do get the package, it's damaged to hell. Any time I see a shipping notification that involves FedEx, I cringe. If your package arrives in Austell or Lithia Springs, good luck because you won't see it for weeks. read more

Said my package has arrived at there facility 3 seperate times, also has sent me notifications over 4 times sYing it would be delivered on different days but when I call them they can't tell me when my package be delivered and this is basically happening with another package that should be delivered also. Absolutely horrible experience. read more

Less than one star! You never get your package when it hits austell fed ex! It can take over a month, but say it's on the truck for delivery everyday. read more

I'm like everyone else out here...USE UPS or USPS! Especially if your package has to come from the AUSTELL facility. Our package should have arrived on Monday 8/17/2020...it's Friday and we still don't have our package. When we call the 1-800 number, we get a different lie. read more

This location of FedEx is the absolute worse. I've been waiting for my package for over a week. The last update is that my order is on a truck 6 days ago. The customer service agents are of no help. I placed a trace on my order. No one has called. I call to get a status I get hung up on. You would think that being on the news would motivate them to act more professionally. If I had known that the company was going to ship through them I would not have bought the item. The management of this facility is atrocious. AVOID at all costs. If at all possible. read more

The worst! Waited all day for a package that required a signature. Literally waited by the door. The driver claimed that he attempted delivery but that is a lie. He was probably running late and did not want to work late on a Saturday. Called FedEx and they were no help. No one cares. Truly terrible service and customer care. read more

This is honestly the worst customer service I ever received in my life. Absolutely no one knows where my package is located. I received a message my saying my package is available for pick up from this facility and they stated it's a container and they wouldn't be able to locate it. As a customer the concerns of what goes on behind the scenes is not my problem. I absolutely hate this location. read more

This is the second package I've had delivered from fedex that makes it to the Austell location then it never gets delivered. I've had to call customer service to get my packages. Very unacceptable. read more

Package delivery has been scheduled twice and has not arrived yet. Customer service answering machine makes you say "I want to speak to a real person" but doesn't give that option. Customer service representative could only apologize, and not give more information than I could find by myself. Very disappointed, have been waiting for a very long time for this package. read more

I placed an order Wednesday and on Friday received a text that my order was out for delivery. I check their website. Was really excited. Waited all day for it. Around 6pm I check their site again just to see that my order that was on a truck for delivery was sent back to the facility because it was due for delivery until Monday which is the schedule date. What's the point of sending messages that it's out for delivery and update your system just to send it back and changed the delivery last min. And your only 30 mins away from my house. Disappointed read more

A Company shipped me a package that I had to sign for. Fedex sent me a confirmation email stating the package would be delivered the nxt day between 8-9pm. I made sure I was at home. Driver NEVER dropped the package off. LAZY A&@ driver said they could not find my address. 2 of my uncles retired from Fedex and they told how some drivers make excuses not to drop off packages so they can get off on time when they have been taking "coffee breaks" ALL DAY. So i guess the Billion company FEDEX cant update their GPS map system bc the post office and AMAZON always find my correct address. Smh. Pathetic company. It would have been a lot easier for me to drive the 6 miles to the office and pick up my package in the beginning. Because thats what I had to do any ways.. I wish there was a way I could write FRED SMITH a long letter of my thoughts. This is why I wish EVERYBODY would use AMAZON!! If they have any issues they call to inform you so you blow your day waiting a package thats not coming today. FRED SMITH should make them deliver parcels off the clock when they make up these bogus excuses. read more

Driver supposedly delivered two Victoria Secret packages (one was a replacement because the first one wasn't received). I have Ring surveillance cameras which show delivery attempts were never made. Customer service is a joke with this company. They suggested I drive to this office to show them the footage on my phone. Seriously??? Can't this be emailed? They defend shady drivers and never resolved the situation. Beware of using them...wish there were a 0 star rating. read more

Paid for overnight shipping, got off work at 7 am home by 730 stayed up waiting for delivery and the driver says delivery tried at 923. I have been sitting by the front door watching tv and waiting when I should be sleeping. No knock no tag no nothing. Then I call "support" and get told ok well will you be at home all day today. I say yes but I will be sleeping because I have to work tonight and am interrupted to say "when would be the best time to deliver it then". Very irritated. It cost entirely too much money for someone to not even try. read more