I had an emergency situation where I needed to ship a good amount of very oddly shaped computer equipment and I had a deadline of 48 hours to get it done. I had already been to two other places that could not help me. When I arrived at the location, Becky not only told me they could get it done, she said they were happy to do it and she even helped me unload the equipment from my truck. After that the service extremely efficient and fast. We got the job done quickly and it saved me $20,000. Thank you FedEx and thank you Becky for excellent service! read more

They have a nice size workspace for those of us who like to "do it yourself". I was able to cut my own booklet, laminate what I need. They spiraled my small booklet for a small fee. The staff are all very friendly and helpful. read more

My friend and I walked into this FedEx store and were immediately greeted. We found an open table to pack up our box. The FedEx employees were very helpful, they offered tape, scissors and anything we needed. When we mailed the box, Rebekah helped us with our overnight delivery. She was incredibly helpful with a great personality. In all of the FedEx stores, post offices and UPS stores that I've been in, and I've been in quite a few, Rebekah was the most helpful, knowledgeable employee I've ever met. She was on top of everything, answered every question, and somehow made it fun to be in the store. I rarely if ever write reviews, but when my friend and I walked out of this FedEx store, we were both talking about the quality of service we received. In my opinion, Rebekah should be noted and rewarded for the knowledge and the quality of service she brings to that store and the customers who come in! PS - I read the reviews here that gave 1-star and they make no sense to me. If you want quality service, go into the store and ask for Rebekah. read more

What started off as a go-between call to resolve why my package wasn't even attempted to be delivered two days in a row has since spiraled into a complete disaster. I checked my tracking information on an $1800 dollar bed only to find it was not even attempted to be delivered. Twice. I had a friend take off work to receive the package for me sit there all day one and most of the next it turns out. She reported never hearing a knock. I called this location after I put a request in to pick the item up myself since customer service wouldn't put me through to a real person. I spoke with I believe Jason on Friday January 21st at 4:21p and he seemed ready to help. He called the driver and found out she was under doctor's orders not to lift more than 40 pounds and needed help to carry the items. She claimed she attempted a delivery at 3 on 21st and I verified with my friend, who didn't leave until after 4 and the point I'm on the phone, that she didn't hear a knock. The apartment is not that big. Well, had the driver knocked, she would have had help on BOTH DAYS. I had no notice of delivery attempt on my door either day and again a WHOLE PERSON WAS HERE TO HELP. Jason tells me he'll give her my number and she'll call from the number he's now calling from that isn't the store number, so we can workout a time. I call the number after not hearing anything to see how much of my Saturday is going to be chewed up. No answer. I call the store back. He quickly transfers my call to what I assume is the driver after I tell him everything. Call hangs up. I call back. This time I get booted to customer service. A real person! I explain the situation and he tells me my package is scheduled for Monday. To be held. He tells me the original delivery change to today was not going to be honored so my only option is go get it Monday and no I can't speak to a manager. Just deal with it. I've had issues in the past with FedEx not knocking but they usually right the issue by coming back super early the next day. But this? No. I called the store back and Jason refused to take the call and threw a nice young lady on the phone who tried to soothe the situation. No harm no foul on her. I wish I got her name because she was at least apologetic. read more

Worst customer service ever . Save time and money by going elsewhere. This place is a complete waste .

Recently I had a package held at the local FedEx office because it was shipped while I was on vacation. I called the local office and asked them if they could hold it until I got back and they said they would only hold it for 5 days and to call the main FedEx # and said if they ok it they will hold it. I did so and Main FedEx person said to call back the day before they were to send it back and let them know that I would be back that day and will be able to pick it up that night or worse case (traffic) next morning and to see if they could hold it. Well I waited, started to drive back from where I was on vacation at (which is a 14 hour drive home) called the Main FedEx had them call the local office and ask. They were told by the store that they would NOT hold it any longer, not even 24 hours. Now I was supposed to arrive that night before they closed so I had a chance in getting it if I drove straight through with very little stops however with bad traffic and construction I wasn't able to make it back before they closed and had to call the shipper to reship the package all because they couldn't work with me over a lousy 24 hour period. I will not be patronizing this place nor holding a package at this location ever again. Do NOT recommend giving your hard earned money to a place that does not value you as a customer. By the way- this is the 1st (and last) time I have used this location to hold a package. They have lost a customer. read more