1. Fedele De Santis

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West Hollywood, CA

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Fedele De Santis

5.0 (19 reviews)
Open • 6:00 am - 9:00 pm

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6 years ago

Top notch facility. Everything you need and more. Gym owner makes cleanliness an incredible priority.

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Review Highlights - Fedele De Santis

“I've been a personal trainer for over 20 years, and in my opinion, this is by far the best private training gym in the LA area.”

Mentioned in 3 reviews

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LA Fitness

LA Fitness

3.1(542 reviews)
1.0 mi

Genuinely amazing customer service. Had some issues at a…read moredifferent location so decided to try this one instead and didn't disappoint. Aaron was sympathetic with my previous experience and helped me get to workout issue free and super quick. Good people make the world go round.

I signed up for a membership at LA Fitness in Beverly Hills on 10/2/2026, and unfortunately, I had…read morea very disappointing experience with an employee named Michael, a personal trainer at this location, just six days later, on 10/8/2026. I'm writing this review on 10/13/2026 because I believe it's important to share my experience, especially as a new member. On 10/8, Michael texted me saying that my fitness assessment needed to be completed ASAP, that it was a required step for my new membership, and that if it remained incomplete, my account would continue to be flagged until it was updated. He then asked when I would next be coming in so we could "take care of this??" My concern was how this requirement was presented to me. He told me the assessment was required and that my account would continue to be flagged if I didn't complete it. Naturally, I wanted to know what that meant. What happens when an account is flagged? Are there consequences? Does it affect my membership status or my ability to access the gym? These are reasonable questions for a new member to have when an employee says something is required and warns them about an issue with their account. When I asked for clarification, Michael responded, "It's the fitness assessment but it is required at this location because it's health and fitness overall." I took him at his word that this was a mandatory requirement. However, he still hadn't explained what being flagged actually meant or what the consequences of not completing the assessment would be. When I continued trying to understand the situation, he responded, "Look if you don't want to do it just say so." This response was completely unnecessary. I had never said I didn't want to do the assessment. I wasn't refusing to cooperate or being disrespectful. I was simply asking questions about something he had presented as a requirement of my membership. Instead of answering my questions, he assumed I was unwilling to do it and responded as though I was being difficult. I understand the benefits of a fitness assessment, but that was never my issue. Michael presented it as mandatory and said my account would continue to be flagged without explaining what that actually meant or what consequences, if any, I would face. I was simply asking for clarification. When I expressed that I didn't appreciate his tone and told him I would be contacting the gym, Michael responded, "Enjoy. Literally told you we do this with all new clients and members just not sure why you are getting upset by it." He then continued explaining that all new members complete a health and fitness assessment so the training department can help optimize their goals and get them there faster. He also questioned why I found the situation to be a weird concept. Again, this completely missed the point. I wasn't questioning whether fitness assessments could be beneficial. I was asking what the requirement he had presented to me actually meant and what would happen if my account continued to be flagged. Explaining the benefits of an assessment does not answer those questions. What particularly bothered me was that Michael seemed more interested in defending himself and questioning my reaction than in addressing my concerns. Rather than recognizing that his original message had left an important question unanswered, he became increasingly dismissive and confrontational. His responses made an already uncomfortable interaction worse. I do want to recognize Brandon, a manager at this location. I spoke with him about the situation, and he was extremely helpful and understanding. He listened to my concerns and heard me out, which I genuinely appreciated. Unfortunately, my interaction with Michael left such a negative first impression that it made me reconsider continuing my membership. I have attached screenshots of my text message exchange with Michael to this review so prospective members and management can read the actual messages and judge the interaction for themselves. I've numbered the screenshots to make them easier to follow and keep the conversation in order. I believe providing the original messages is important because they show the context of my concerns and why I found his responses inappropriate. Overall, this has been a disappointing experience so soon after joining. I hope management takes the situation seriously and addresses the communication issues involved. Customers should be able to ask reasonable questions about their memberships without being met with sarcasm, defensiveness, or dismissive comments.

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LA Fitness
LA Fitness - Racquetball LAFITNESS

Racquetball LAFITNESS

LA Fitness

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Renew Physical Therapy And Pilates - inside of clinic

Renew Physical Therapy And Pilates

4.8(32 reviews)
1.6 mi

I would highly recommend Renew Physical Therapy. The staff…read moreis amazing: Everybody is highly dedicated, knowledgeable and eager to do the best work possible for their patients. I was referred to them by my attorney after an auto accident. And have been with them for 3 months. My back is completely healed after being treated by them. I'm so grateful for their work. I would highly recommend them to anybody without any hesitation!

I filled out the "Request Appointment" form on their website because it clearly indicated they were…read moreaccepting new patients. After waiting three weeks without receiving any response, I finally called to make sure my request hadn't somehow been missed. The person who answered confirmed that they had, in fact, received my message. They simply chose not to respond because they supposedly weren't accepting new patients at the time. That's frustrating enough, but it's even more concerning that their website said the exact opposite. And, coincidentally, when I called, they were suddenly accepting new patients again. A simple email saying, "We're not accepting new patients right now" would have taken less than a minute and would have been the professional, courteous thing to do. Instead, they left a prospective patient waiting for three weeks with no acknowledgment whatsoever. If a healthcare practice can't be bothered to respond to a basic appointment request, I have very little confidence in trusting them with something as important as my health. No thank you.

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Renew Physical Therapy And Pilates
Renew Physical Therapy And Pilates - Inside of the clinic

Inside of the clinic

Renew Physical Therapy And Pilates - Check-in is unique. You press the button and connected with one of the two receptionist who always are available.

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Check-in is unique. You press the button and connected with one of the two receptionist who always are available.

Fedele De Santis - gyms - Updated October 2026

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