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AAA

AAA

(16 reviews)

Booked a cruise through AAA travel services. I would have thought it would have been the best way…read moreto go since I am a member. I was wrong. After disembarking from the ship to the airport, my flight was 10 hours later. Having no experience at all, I would have thought this would not happen. A few hours I can understand. Not 10 hours. Travel agents should know the appropriate information. Never even should anyone have to wait like this. If I travel again, I will not go through AAA. I will do all that through the company ie cruise line itself and they will get my business. I'm soooo upset.

In the process of installing a spare tire, the tech cross-threaded two lug nuts and told me it was…read moregood to go. I went directly to the tire store which replaced the flat tire but could not install it due to the cross-threading. They sent me to a mechanic who was able to cut the two lug nuts off then found they needed to replace the wheel hub. The lug nuts had stretched out the sockets which meant it didn't turn properly and developed flat spots where it should be curved. I complained to AAA and they told me to take pictures of the damaged parts and send them on. I did so. Their first response was that liability could not be determined based on the pictures. I sent more pictures. They offered to pay half the cost of the new hub as a gesture of "good will". What did they think caused the damage? I'll never know. And I'm out half the cost of the new hub. On the plus side, the AAA tech was very prompt!

FBinsure - homeinsurance - Updated May 2026

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