I am delighted to write a very positive review for Philip and his Mr Steam company…read more Recently I had to coordinate cleaning and repair work for a master bedroom and bath due to a bad water spill. Further complicating matters was that I had to find a reliable, trustworthy service company who would do the repair work at a reasonable price and in a timely manner while I was across the country in California. Philip and Mr Steam delivered on these requirements 100 percent! Philip and Mr Steam are extremely professional and do a great job of doing what they say they're going to do when they say they're going to do it. I wish all my service relationships could be as positive! When or if the need arises I will DEFINITELY use Philip and Mr Steam again, as well as strongly recommend them to others who might need their services! Thanks again, Bill J

BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

He came to give me an estimate the same day. 2 days later, he arrived on time and we have a clean…read morehouse again. The tile we had removed caused so much dust, I didn't know where to begin. The quality of work this gentleman did was excellent. He did everything that we agreed on. It was done in a timely manner. Again,...Excellent service and a very polite gentleman.

Showed up on short notice, worked hard, got the job done well, definitely recommend him and will…read morecall back for my next cleaning

Hired and had an appointment set up for this morning 8am-10am. It's now noon and no call and no…read moreshow. Left voice on phone and via yelp. No response.

From the owner: IICRC Certified cleaning experts serving Augusta, Columbia & Aiken. Deep scrubbing carpet cleaning,…read moreair duct cleaning, and mold restoration. Call or message for same-day booking!

I just had several pieces of upholstery cleaned for the first time along with a mattress and a very…read moredirty area rug. This company was fantastic! They were courteous, on time, quick, and professional. Everything looks brand new. I would highly recommend!

We had a small inlayed carpeted area in the master suite cleaned and these gentlemen did a…read morewonderful job. From scheduling the appointment to confirming date and time to showing up on time and finally the service provided were all excellent. We will definitely be using them again in the future - I can't recommend them highly enough!

Punctual. Sent two kids to do the job. They were sloppy, flinging wet duct debris from inside the…read morevents onto our walls and wall mounted TV. They did not remove one vent due to height - did not have a long enough ladder (understandable). They said they would get the proper ladder and return. They did not.

I had my ducts cleaned today in my 1200 ft townhouse. They showed up on time, worked steadily and…read moreanswered my many questions. They were polite and removed shoes when requsted due to new carpet. They cleaned up as they went and when discovering a issue, resolved it quickly. The only reason not 5 stars is because they left dirt stains on my brand new mattress that literally was set up on Wednesday and waiting the 48-72 hours before you're to sleep on it. They were very apologetic...it was the new guy in training so I wasn't too upset with his mistake. He's still learning. They forget to move the bed back and I had to ask them to move the table back along with cleaning a few areas they missed but they were overall pretty good. I appreciate the final walk through inspection for wrap up. I was surprised that dryer vent cleaning didn't come with the service but am glad I had it done.

I had a last minute cleaning service that needed to be done, and Chem-Dry came and saved the day!…read moreFrom the awesome desk service to the amazing gentlemen that came out to clean my classroom rug. They were so friendly and made sure I was left with top tier quality worth of work. 10000/10 recommend!

Tristan did a great job! He was very efficient and detail oriented. He protected my walls and was…read morevery careful. He went above and beyond. I would definitely recommend him!

The branch manager, a very pleasant and professional gent, called me to arrange for another service…read morecall to make things right. His crew is to clean and apply deodorizer to all of the previously-cleaned rugs at no additional charge. I am pleased with the branch manager's prompt attention to this matter. I'll update this review with the results.

Showed up on time. Sent reminders before. Responded well to service requests. Did a good job…read more Priced very reasonably. I have used this company for 10 years and have never been disappointed.

bad experience. i do not recommend this company for professional carpet cleaning . not worth the…read moreamount of money that was spent and job was not thorough or complete.

I would strongly recommend Action Carpet Cleaning. My carpets look cleaner and smell so clean and…read morehas the entire upstairs smelling fresh. He came in and cleaned all four bedrooms and hallway thoroughly and took his time and didn't rush through as other have done. Due to unexpected company coming, I called the day before and they were able to squeeze me in with no problem. Thank you for coming on short notice and making my carpets look brand new.

Magic Carpet is very responsive and always does a fantastic job! He was even able to get rid of a…read morerecurring stain in my carpet! I highly recommend!

We had an excellent experience with Magic Carpet cleaning. They are very responsive; they were on…read moretime and were in and out in no time. I was thrilled that there was no smell to their cleaning products so there was no chemical or fake smell after they were completed, and our carpets look great! I absolutely recommend Magic Carpet Cleaning!

Kristen always does a phenomenal job and is so easy to work with! She's so sweet and even makes…read moresure to say hi to my kiddos! She's been cleaning out house for about a month and every time it feels brand new!

We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of…read moreour AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need.